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Digital accessibility enables digital inclusion and ensures inclusive communication for all people – regardless of their gender, age, ability or location. |
To achieve digital accessibility, ICTs should be not only be available and affordable, but also accessible, which means designed to meet the needs and abilities of as many people as possible – including those with disabilities. Accessibility of Information and Communication Technology (ICT) is key given that ICTs have become the primary medium for communications, information, transactions, education and entertainment worldwide. Its implementation by legislators and policy makers in all countries is essential to ensure that everyone’s right to communicate in the digital world is respected. |
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In the spotlight |
| Towards building inclusive
digital communitiesITU Toolkit and Self-Assesment for ICT Accessibility Implementation in PDF, Kindle and other ePub formats
Also available with captioning in
Arabic,
Chinese,
French,
Russian and
Spanish |
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| Knowledge development
opportunitiesInclusive employment: How to ensure that online job applications and recruitment systems are accessible to all
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Leave no one behind - Global commitment |
ITU is dedicated to creating an inclusive digital world for everyone through its work in ICT accessibility Dr Cosmas Luckyson Zavazava, Director, Telecommunication Development Bureau |
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ITU is fully committed to supporting our members’ efforts in implementing ICT accessibility policies and strategies around the world, so that everyone, regardless of age, gender, ability or geographical location, is equally and equitably included in digital societies, economies and environments. In line with the Kigali Action Plan, in which ITU members recognized that available, affordable and accessible ICTs are powerful drivers for inclusive development, my vision as Director is to ensure that we impact people’s lives through digital development by building a more inclusive, meaningful and connected world for all. |
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The imperative to Leave no one behind is just as relevant in the digital world
António Guterres, Secretary-General, United Nations |
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ICT accessibility - ITU mandate, resolutions and global commitments |
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ITU Strategic Goal No. 2 "Inclusiveness" Bridging the digital divide focuses on global telecommunication/ICT inclusiveness, fostering telecommunication/ICT access, accessibility, affordability and use in all countries and regions and for all peoples, including women and girls, youth and marginal and vulnerable populations, people from lower socio-economic groups, indigenous peoples, older persons and persons with disabilities
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ITU Target 2.9: "By 2023, enabling environments ensuring accessible telecommunications/ICTs for persons with disabilities should be established in all countries” from The Final Acts of the Plenipotentiary Conference Dubai, 2018
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ITU PP Resolution 175 (Rev. 2018) - Telecommunication/information and communication technology accessibility for persons with disabilities and persons with specific needs
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ITU-D WTDC Resolution 58 (Rev. 2017) - Telecommunication/information and communication technology accessibility for persons with disabilities and persons with specific needs
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ITU-T WTSA Res. 70 (Rev. 2016) - Telecommunication/information and communication technology accessibility for persons with disabilities
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ITU-R Resolution 67-1 - Telecommunication/ICT accessibility for persons with disabilities and persons with specific needs
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| | ITU’s Development Sector (BDT) work in ICT accessibility supports the advancement of the global disability-inclusive agenda and the development of inclusive digital communities. It does this through raising awareness, building capacity, and providing policy and strategy advice to ITU members. BDT is also facilitating joint working platforms such as Study Groups and regional “Accessible– ICT for ALL” knowledge development forums enabling stakeholders to share good practices and engaging in national and regional digital accessibility implementation. The goal of ITU Member States is to guarantee that all their citizens can benefit from digital information, products and services equally and equitably. Therefore, BDT is supporting members’ efforts in mainstreaming digital accessibility to ensure full and effective participation of everyone in the digital economy and also by developing and making freely available the resources indicated below. |
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(New!) ITU - ILO
Guidebook on accessibility of online job application and recruitment systems
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(New!) ITU toolkit for ICT accessibility implementation “Towards inclusive digital communities“ and self-assessment in
English,
French and
Spanish; video available in
Arabic,
Chinese,
English,
French,
Russian and
Spanish
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Report of Study Group Question 7/1 ‘Access to telecommunication/ICT services by persons with disabilities and other persons with specific needs’ (2018-2021)
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ICT accessibility assessment for Europe region
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ITU Guidelines on how to ensure that digital information, services and products are accessible by all people, including Persons with Disabilities during COVID-19 available in the six UN languages as well as in 22 other languages
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Toolkit and Global Standard for safe listening devices and systems and video available in Arabic, Chinese, English, French, Russian and Spanish
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Artificial Intelligence and Information Communication Technology Accessibility available in English
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Standards in the Procurement of Accessible Products and Services available in English
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Future of Accessible Audiovisual Media Services, TV and Video Programming available in English
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Report to WTDC 2017 on Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs available in Arabic, Chinese, English, French, Russian and Spanish
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Model ICT Accessibility Policy Report available in Arabic, Chinese, English, French, Russian and Spanish
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Universal Service Funds and Digital Inclusion for All available in English
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Making Mobile Phones and Services Accessible for Persons with Disabilities available in Arabic, Chinese, English, French, Russian and Spanish
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Making Television Accessible available in Arabic, Chinese, English, French, Russian and Spanish
Additional guidelines and standardsOnline self-paced training
To take the training course, you must first register with the
ITU Academy if you do not yet have an account.
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(New!) ITU-D Inclusive employment:
How to ensure that online job applications and recruitment systems are accessible to all. Online self-paced course available in English
- ITU-D
Beyond smart cities = "Smart for all": Towards building inclusive and digitally accessible environments and communities to meet the needs of present and future generations. Online self-paced course available in English, French and Spanish. See also the video tutorials in
English,
French and
Spanish.
- ITU-D
How to ensure inclusive digital communication during crises and emergency situations . Online self-paced course available in Arabic, English, French and Spanish. See also the video tutorials in
English,
French and
Spanish.
- ITU-D
ICT Accessibility: the Key to Inclusive Communication. Online self-paced course available in Arabic, English, French, Russian and Spanish. See also the video tutorials in
Arabic,
Chinese,
English,
French,
Russian and
Spanish.
- ITU-D Public Procurement of Accessible ICT Products and Services (online course upon demand)
Other training- ITU-D Video Tutorial on ICT/digital accessibility - The key to achieving a digitally inclusive world. Available in
Arabic,
Chinese,
English,
French,
Russian and
Spanish
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ITU-D Video Tutorial on Beyond smart cities = "Smart for all": Towards building inclusive and digitally accessible environments and communities to meet the needs of present and future generations. Available in
English;
French and
Spanish (see also online self-paced training available)
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ITU-D Video Tutorial on "Towards building inclusive digital communities": ITU toolkit and self-assessment for ICT accessibility implementation. Available in
Arabic,
Chinese,
English,
French,
Russian and
Spanish
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ITU-D Video Tutorial of ITU-D Study Group on Question 7/1 on inclusive connectivity. Available in
English
- ITU-D Video Tutorial on "How to ensure inclusive digital communication during crises and emergency situations". Available in
English,
French and
Spanish (see also online self-paced training available)
- ITU-D Video Tutorials on
ITU-D Creation and remediation of accessible digital contents. Available in English, French and Spanish
Accessible EuropeAccessible AmericasAccessible ArabStudy Groups-
ITU-D Study Group Question 7/1 Access to telecommunication ICT services by persons with disabilities and with specific needs (Study Period 2022-2025)
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ITU-D Study Group Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs (Study Period 2017 - 2021)
- Question 7/1 - 4th meeting of ITU-D Study Group 1
All Documents for SG1 Questions,
Q7/1 Documents,
Report,
Administrative Documents,
Agenda(22 - 26 March 2021)
- Question 7/1 Rapporteur Group meeting
All Documents for SG1 Questions,
Q7/1 Documents,
Reports,
Administrative Documents,
Agenda(30 September - 1 October 2020)
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ITU-D Study Groups – Reflections on COVID-19 (27 May - 29 July 2020)
- Question 7/1 - 3rd meeting of ITU-D Study Group 1 (17 - 21 February 2020)
All Documents for SG1 Questions,
Q7/1 Documents,
Reports,
Administrative Documents,
Agenda - Question 7/1 Rapporteur Group meeting
All Documents for SG1 Questions,
Q7/1 Documents,
Reports,
Administrative Documents,
Agenda(23 September - 4 October 2019)
- Question 7/1 - 2nd meeting of ITU-D Study Group 1
All Documents for SG1 Questions,
Q7/1 Documents,
Reports,
Administrative Documents,
Agenda(18 - 22 March 2019)
- Question 7/1 Rapporteur Group meeting
All Documents for SG1 Questions, Q7/1 Documents,
Reports,
Administrative Documents,
Agenda (17 - 28 September 2018)
- Question 7/1 - 1st meeting of ITU-D Study Group 1
All Documents for SG1 Questions,
Q7/1 Documents,
Reports,
Administrative Documents,
Agenda (30 April - 4 May 2018)
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Report to WTDC 2017 on Question 7/1: Access to telecommunication/ICT services by persons with disabilities and with specific needs (2017)
WSIS ForumsOther ITU working and networking platforms, meetings and eventsOther external meetings and events
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