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{"sheet":"Home","index":0,"n_rows":110,"n_cols":17,"rows_kept":110,"cut":false,"hidden":false,"merged":[[84,1,84,15],[85,1,85,15],[78,1,78,15],[79,1,79,15],[80,1,80,15],[81,1,81,15],[82,1,82,15],[83,1,83,15],[73,1,73,15],[74,1,74,15],[75,1,75,15],[76,1,76,15],[77,1,77,15],[60,1,60,15],[61,1,61,15],[71,1,71,15],[72,1,72,15],[62,1,62,15],[63,1,63,15],[64,2,64,5],[54,1,54,15],[56,1,56,15],[57,1,57,15],[58,1,58,15],[59,1,59,15],[52,1,52,15],[27,1,27,15],[49,1,49,15],[50,1,50,15],[53,1,53,15],[12,0,12,16],[13,0,13,16],[93,1,93,15],[94,1,94,15],[95,1,95,15],[16,1,16,15],[17,1,17,15],[18,1,18,15],[19,1,19,15],[20,1,20,15],[21,1,21,15],[22,1,22,15],[23,1,23,15],[24,1,24,15],[25,1,25,15],[26,1,26,15],[109,2,109,15],[87,1,87,16],[97,1,97,15],[99,1,99,15],[106,2,106,15],[107,2,107,15],[108,2,108,15]]}
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["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
["TOWARDS BUILDING INCLUSIVE DIGITAL COMMUNITIES"]
[]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"Navigation guide"]
[null,"As a practical tool and evaluation method, this ITU toolkit will provide each stakeholder with an assessment of the implementation of their ICT"]
[null,"accessibility strategy according to the following phases:"]
[null,"●   Phase one - planning:  Evaluation of the framework to implement ICT accessibility (such as regulation, policies, programmes, strategies, budget,"]
[null," timeline and monitoring)."]
[null,"●   Phase two - launching: Initial work in progress."]
[null,"●   Phase  three - implementation in progress: Significant work in progress. "]
[null,"●   Phase four - advanced implementation: Advanced work and visible/measurable results. "]
[null,"●   Phase five - role model: Best practices that can be replicated in ICT accessibility (in areas such as regulation, policies, programmes, strategies,"]
[null," budget, timeline, monitoring, and so on). "]
[null,"Before using or taking the assessment, it is important to review the entire body of the toolkit information, including the glossary of main terms and their"]
[null,"definitions."]
[null,"Assessment for ICT accessibility implementation (spreadsheet examples):"]
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[null,"Source: ITU"]
[null,"The toolkit and self-assessment is developed through a series of questions that are presented and classified under commitment and implementation and"]
[null,"grouped into seven main categories:"]
[null,"Commitment to ICT accessibility"]
[null,"1.      Law, regulation and policy"]
[null,"2.      Political buy-in"]
[null,"3.      Development and inclusion of standards as references"]
[null,"Implementation capacity"]
[null,"4.      Public procurement"]
[null,"5.      Training"]
[null,"6.      Monitoring"]
[null,"7.      E-government"]
[null,"Each of these seven areas will be composed of a group of different items or variables to be evaluated through targeted questions so that end-user"]
[null,"responses will generate precise recommendations."]
[null,"A scale of 1-to-5 will be used, where 1 will indicate the absence of a plan or action for each item or question and 5 will indicate that the action has already"]
[null,"been fully implemented. The nomenclature used for the evaluation is set out in the following Table:"]
[null,null,"NOMENCLATURE  FOR  EVALUATION"]
[null,null,"Response",null,null,"Value"]
[null,null,"Yes",null,null,5]
[null,null,"About to be completed (Above 50%)",null,null,4]
[null,null,"Implementation in progress (up to 50%)",null,null,3]
[null,null,"Starting / About to start",null,null,2]
[null,null,"No",null,null,1]
[null,"The evaluation can be repeated as often as needed or required to further obtain appropriate advice in each of the stages of implementation up to phase"]
[null,"five which supposes that the country or stakeholder is a role model in the subject matter."]
[null,"The numeric values serve to pinpoint appropriate recommendations through quantitative indicators that allow visualization of the score obtained — or"]
[null,"degree of progress —of each of the seven areas evaluated."]
[null,"Respondents receive immediate expert advice and tailor-made recommendations, including guidelines and best practices for consideration based on the"]
[null,"specificity of the responses. This tool will enable Member States and other stakeholders to visualize results and monitor the implementation process of"]
[null,"ICT accessibility to achieve inclusiveness of all people regardless of gender, age, ability in the digital ecosystem/economy. "]
[null,"Member States and other stakeholders can use the toolkit as a monitoring tool to measure the national, organizational, or institutional level of "]
[null,"advancement, and once recommendations have been implemented the toolkit has been designed to be reused to generate further milestones on a"]
[null,"roadmap as a means to achieve faster and better results."]
[null,"This ICT accessibility toolkit and self-assessment uses different variables within the seven areas that depend on the quality and exactness of answers to"]
[null,"each question, and consequently ensure access to the most appropriate advice, recommendations, and best practices according to the true level or phase"]
[null,"of ICT accessibility implementation."]
[null,"ITU is not responsible for the results of this ICT accessibility toolkit and self-assessment as the results depend on the above-mentioned answers provided"]
[null,"by each stakeholder."]
[]
[null,"NAVIGATION GUIDE"]
[]
[null,"I. Menu"]
[]
[null,"The navigation menu is divided into 3 sections:"]
[]
[null,"1.       On the left side, the word “Home” is displayed. By clicking on it, users can go to the current page for an introduction and to review the instructions on how to use this spreadsheet. "]
[]
[null,"2.       The next 7 options, written in lower case letters, lead to the questionnaire that corresponds to each area to be evaluated, along with the seven topics described at the beginning of this toolkit."]
[]
[null,"3.       The last 2 options, written in capital letters, let users navigate as described below:"]
[]
[null,"a.       Results INDEX: Is an interactive table of content, which includes all questions classified by area. By clicking on the desired button, the system displays the right content which corresponds to a given answer. Border color around each button, which could be green, yellow or red, indicates the implementation status for that particular question (Completed / Partial / Not implemented)."]
[]
[null,"b.       SCORE: Users will be able to see the scores by area through 7 graphs, which will show the progress in each area evaluated."]
[]
[]
[null,"I. Button functions"]
[]
[null,null,"Located in each of the 7 questionnaires, allows users to keep their answers for further review and updates when implementing new actions.\n"]
[null,null,"It takes the user to the corresponding content according to what has been answered. It performs the same function as the buttons contained in the RESULTS INDEX sheet.\n"]
[null,null,"This button is located next to each section name in the RESULTS INDEX sheet. Click on it to print a report with all recommendations, according to the responses given for each area.\n"]
[null,null,"Allows users to return to the page from which the query was triggered, after reviewing recommendations to any response."]

{"sheet":"Laws and Regulations","index":1,"n_rows":48,"n_cols":7,"rows_kept":48,"cut":false,"hidden":true,"merged":[[4,0,4,11],[0,0,0,11],[2,0,2,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 1 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility for which there are five levels of implementation, and the following numeric values correspond to the answers: 5-Yes ; 4-About to be completed (more than 50%) ; 3-In process (50%) ; 2-Starting / about to start ; 1-No"]
[]
[1,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"LAW AND REGULATION BEST PRACTICE"}]
[]
[null,"1.1",{"$f":"VLOOKUP(B9,subcategorias,3,0)","v":"DO THE LAWS AND REGULATIONS IN THE FOLLOWING AREAS INCLUDE OR MENTION ICT ACCESSIBILITY?"}]
[null,null,"Please answer for each CRPD article:"]
[]
[null,null,null,null,"Answer"]
[null,null,"Art. 5: Non-discrimination",null,null,{"$f":"IFERROR(VLOOKUP(E13,buscarRespuesta,2,0),\"\")","v":""}]
[null,null,"Art. 9.1: Media and Internet",null,null,""]
[null,null,"Art. 9.1b: Emergency services",null,null,""]
[null,null,"Art. 9.2a: Accessibility to  e-government (access to digital information)",null,null,""]
[null,null,"Art. 9.2b: Private-sector services",null,null,""]
[null,null,"Articles 21 & 29: Political rights",null,null,""]
[null,null,"Art. 24: Education",null,null,""]
[null,null,"Art. 27: Employment",null,null,""]
[null,null,"Art. 30.1b: Television",null,null,""]
[null,null,"Art. 30.5: Culture and leisure ",null,null,""]
[null,null,null,null,null,{"$f":"SUM(F13:F22)/COUNTA(C13:C22)","v":0},{"$f":"IF(F23<=salto1,B9&coloca1,IF(F23<=salto2,B9&coloca2,B9&coloca3))","v":"1.11"}]
[]
[]
[null,"1.2",{"$f":"VLOOKUP(B26,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN THE FOLLOWING AREAS DEFINE ACCESSIBLE ICTS?"}]
[null,null,"Please answer for each CRPD article:"]
[null,null,null,null,"Answer"]
[null,null,"Art. 5: Non-discrimination",null,null,{"$f":"IFERROR(VLOOKUP(E29,buscarRespuesta,2,0),\"\")","v":""}]
[null,null,"Art. 9.1: Media and Internet",null,null,""]
[null,null,"Art. 9.1b: Emergency services",null,null,""]
[null,null,"Art. 9.2a: Accessibility to  e-government (access to digital information)",null,null,""]
[null,null,"Art. 9.2b: Private-sector services",null,null,""]
[null,null,"Articles 21 & 29: Political rights",null,null,""]
[null,null,"Art. 24: Education",null,null,""]
[null,null,"Art. 27: Employment",null,null,""]
[null,null,"Art. 30.1b: Television",null,null,""]
[null,null,"Art. 30.5: Culture and leisure ",null,null,""]
[null,null,null,null,null,{"$f":"SUM(F29:F38)/COUNTA(C29:C38)","v":0},{"$f":"IF(F39<=salto1,B26&coloca1,IF(F39<=salto2,B26&coloca2,B26&coloca3))","v":"1.21"}]
[]
[]
[null,"1.3",{"$f":"VLOOKUP(B42,subcategorias,3,0)","v":"DO THE LAWS AND REGULATIONS ENSURE THAT GOVERNMENT ELECTRONIC COMMUNICATIONS ARE DELIVERED IN ACCESSIBLE FORMATS?"},null,null,{"$f":"IFERROR(VLOOKUP(E42,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F42<=salto1,B42&coloca1,IF(F42<=salto2,B42&coloca2,B42&coloca3))","v":"1.31"}]
[]
[]
[null,"1.4",{"$f":"VLOOKUP(B45,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS ENSURE ACCESSIBLE GOVERNMENT WEBSITES AND MOBILE APPLICATIONS?"},null,null,{"$f":"IFERROR(VLOOKUP(E45,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F45<=salto1,B45&coloca1,IF(F45<=salto2,B45&coloca2,B45&coloca3))","v":"1.41"}]
[]
[]
[null,"1.5",{"$f":"VLOOKUP(B48,subcategorias,3,0)","v":"ARE DISABLED PERSONS ORGANIZATIONS PARTICIPATING IN THE PROCESS OF ESTABLISHING LAWS, POLICIES, AND REGULATIONS ABOUT DIGITAL INCLUSION?"},null,null,{"$f":"IFERROR(VLOOKUP(E48,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F48<=salto1,B48&coloca1,IF(F48<=salto2,B48&coloca2,B48&coloca3))","v":"1.51"}]

{"sheet":"Political Buy-in","index":2,"n_rows":10,"n_cols":7,"rows_kept":10,"cut":false,"hidden":true,"merged":[[0,0,0,11],[2,0,2,11],[4,0,4,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 2 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[2,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"POLITICAL BUY-IN BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"2.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"2.11"}]

{"sheet":"Standards","index":3,"n_rows":22,"n_cols":7,"rows_kept":22,"cut":false,"hidden":true,"merged":[[0,0,0,11],[4,0,4,11],[2,0,2,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 3 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[3,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"3.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO A NATIONAL OR INTERNATIONAL STANDARD WHEN DEFINING ICT ACCESSIBILITY?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"3.11"}]
[]
[]
[null,"3.2",{"$f":"VLOOKUP(B13,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING WEB ACCESSIBILITY, INCLUDING SOFTWARE?"},null,null,{"$f":"IFERROR(VLOOKUP(E13,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F13<=salto1,B13&coloca1,IF(F13<=salto2,B13&coloca2,B13&coloca3))","v":"3.21"}]
[]
[]
[null,"3.3",{"$f":"VLOOKUP(B16,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS?"},null,null,{"$f":"IFERROR(VLOOKUP(E16,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F16<=salto1,B16&coloca1,IF(F16<=salto2,B16&coloca2,B16&coloca3))","v":"3.31"}]
[]
[]
[null,"3.4",{"$f":"VLOOKUP(B19,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO HARDWARE, INCLUDING DIGITAL KIOSKS?"},null,null,{"$f":"IFERROR(VLOOKUP(E19,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F19<=salto1,B19&coloca1,IF(F19<=salto2,B19&coloca2,B19&coloca3))","v":"3.41"}]
[]
[]
[null,"3.5",{"$f":"VLOOKUP(B22,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO VIDEOS?"},null,null,{"$f":"IFERROR(VLOOKUP(E22,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F22<=salto1,B22&coloca1,IF(F22<=salto2,B22&coloca2,B22&coloca3))","v":"3.51"}]

{"sheet":"Public Procurement","index":4,"n_rows":13,"n_cols":7,"rows_kept":13,"cut":false,"hidden":true,"merged":[[0,0,0,11],[2,0,2,11],[4,0,4,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 4 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[4,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"PUBLIC PROCUREMENT BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"4.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"DO LAWS AND REGULATIONS REGARDING PUBLIC PROCUREMENT OF ICTS INCLUDE ACCESSIBILITY REQUIREMENTS?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"4.11"}]
[]
[]
[null,"4.2",{"$f":"VLOOKUP(B13,subcategorias,3,0)","v":"IF THE LAWS AND REGULATIONS REGARDING PUBLIC PROCUREMENT OF ICTS INCLUDE ACCESSIBILITY REQUIREMENTS, ARE THOSE REQUIREMENTS CLEARLY DEFINED IN THE FOLLOWING CASES: SOFTWARE, HARDWARE, DIGITAL KIOSKS, WEBSITES, VIDEO, ELECTRONIC DOCUMENTS?"},null,null,{"$f":"IFERROR(VLOOKUP(E13,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F13<=salto1,B13&coloca1,IF(F13<=salto2,B13&coloca2,B13&coloca3))","v":"4.21"}]

{"sheet":"Training","index":5,"n_rows":28,"n_cols":7,"rows_kept":28,"cut":false,"hidden":true,"merged":[[0,0,0,11],[2,0,2,11],[4,0,4,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 5 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[5,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"TRAINING BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"5.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"IS TRAINING AVAILABLE ON DIGITAL ACCESSIBILITY FOR DIFFERENT STAKEHOLDERS SO THAT THEY CAN UNDERSTAND WHAT ICT ACCESSIBILITY MEANS?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"5.11"}]
[]
[]
[null,"5.2",{"$f":"VLOOKUP(B13,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO CREATE ACCESSIBLE ELECTRONIC DOCUMENTS ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"},null,null,{"$f":"IFERROR(VLOOKUP(E13,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F13<=salto1,B13&coloca1,IF(F13<=salto2,B13&coloca2,B13&coloca3))","v":"5.21"}]
[]
[]
[null,"5.3",{"$f":"VLOOKUP(B16,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DESIGN AND DEVELOP ACCESSIBLE WEBSITES ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"},null,null,{"$f":"IFERROR(VLOOKUP(E16,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F16<=salto1,B16&coloca1,IF(F16<=salto2,B16&coloca2,B16&coloca3))","v":"5.31"}]
[]
[]
[null,"5.4",{"$f":"VLOOKUP(B19,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DEVELOP ACCESSIBLE SOFTWARE ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"},null,"In progress at 50%",{"$f":"IFERROR(VLOOKUP(E19,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F19<=salto1,B19&coloca1,IF(F19<=salto2,B19&coloca2,B19&coloca3))","v":"5.41"}]
[]
[]
[null,"5.5",{"$f":"VLOOKUP(B22,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DEVELOP ACCESSIBLE HARDWARE AND DIGITAL KIOSKS ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"},null,null,{"$f":"IFERROR(VLOOKUP(E22,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F22<=salto1,B22&coloca1,IF(F22<=salto2,B22&coloca2,B22&coloca3))","v":"5.51"}]
[]
[]
[null,"5.6",{"$f":"VLOOKUP(B25,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR PROCUREMENT PERSONNEL AND VENDORS TO UNDERSTAND ICT ACCESSIBILITY IN BIDDING PROCESSES ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"},null,null,{"$f":"IFERROR(VLOOKUP(E25,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F25<=salto1,B25&coloca1,IF(F25<=salto2,B25&coloca2,B25&coloca3))","v":"5.61"}]
[]
[]
[null,"5.7",{"$f":"VLOOKUP(B28,subcategorias,3,0)","v":"IS TRAINING AVAILABLE FOR END USERS TO ENGAGE WITH THE GOVERNMENT/ORGANIZATION DIGITAL CHANNELS?"},null,null,{"$f":"IFERROR(VLOOKUP(E28,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F28<=salto1,B28&coloca1,IF(F28<=salto2,B28&coloca2,B28&coloca3))","v":"5.71"}]

{"sheet":"Monitoring","index":6,"n_rows":13,"n_cols":7,"rows_kept":13,"cut":false,"hidden":true,"merged":[[0,0,0,11],[2,0,2,11],[4,0,4,11]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 6 of 7"]
[]
["Please answer the following questions regarding the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[6,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"MONITORING BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"6.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"IS THERE A MONITORING AGENCY OR REGULATORY COMMITTEE TO ENSURE ICT ACCESSIBILITY ACROSS ALL PUBLIC SECTORS?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"6.11"}]
[]
[]
[null,"6.2",{"$f":"VLOOKUP(B13,subcategorias,3,0)","v":"IS THERE A DEFINED REPORTING PROCESS?"},null,null,{"$f":"IFERROR(VLOOKUP(E13,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F13<=salto1,B13&coloca1,IF(F13<=salto2,B13&coloca2,B13&coloca3))","v":"6.21"}]

{"sheet":"e-Government","index":7,"n_rows":30,"n_cols":7,"rows_kept":30,"cut":false,"hidden":true,"merged":[[0,0,0,11],[2,0,2,11],[4,0,4,11],[12,2,12,6]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Questionnaire 7 of 7"]
[]
["Please answer the following questions regarding A27the country’s commitment to ICT accessibility. We present five levels of implementation in which the following numeric values correspond to these answers: 5-Yes ; 4-About to be completed (Above 50%) ; 3-Implementation in progress (up to 50%) ; 2-Starting / About to start ; 1-No"]
[]
[7,{"$f":"VLOOKUP(A7,categorias,2,0)","v":"E-GOVERNMENT BEST PRACTICE"}]
[]
[null,null,null,null,"Answer"]
[null,"7.1",{"$f":"VLOOKUP(B10,subcategorias,3,0)","v":"ARE STATISTICS ON PERSONS WITH DISABILITIES AND VULNERABLE GROUPS INCLUDED IN E-GOVERNMENT DATA STRATEGIES?"},null,null,{"$f":"IFERROR(VLOOKUP(E10,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F10<=salto1,B10&coloca1,IF(F10<=salto2,B10&coloca2,B10&coloca3))","v":"7.11"}]
[]
[]
[null,"7.2",{"$f":"VLOOKUP(B13,subcategorias,3,0)","v":"IS ICT ACCESSIBILITY INCLUDED (DEFINED AND REQUIRED) IN THE FOLLOWING E-GOVERNMENT SOLUTIONS?\nPLEASE ANSWER FOR EACH FIELD:"},{"$f":"VLOOKUP(C13,subcategorias,3,0)","v":{"$error":"#N/A"}},{"$f":"VLOOKUP(D13,subcategorias,3,0)","v":{"$error":"#N/A"}},{"$f":"VLOOKUP(E13,subcategorias,3,0)","v":{"$error":"#N/A"}},{"$f":"VLOOKUP(F13,subcategorias,3,0)","v":{"$error":"#N/A"}}]
[null,null,null,null,"Answer"]
[null,null,"Emergency communications",null,null,{"$f":"IFERROR(VLOOKUP(E15,buscarRespuesta,2,0),\"\")","v":""}]
[null,null,"Basic education",null,null,""]
[null,null,"Higher education",null,null,""]
[null,null,"Health services",null,null,""]
[null,null,"Financial services",null,null,""]
[null,null,"Social benefits",null,null,""]
[null,null,"Justice",null,null,""]
[null,null,"Mobility",null,null,""]
[null,null,"Political participation",null,null,""]
[null,null,null,null,null,{"$f":"SUM(F15:F23)/COUNTA(C15:C23)","v":0},{"$f":"IF(F24<=salto1,B13&coloca1,IF(F24<=salto2,B13&coloca2,B13&coloca3))","v":"7.21"}]
[]
[]
[null,"7.3",{"$f":"VLOOKUP(B27,subcategorias,3,0)","v":"IS A BUDGET ASSIGNED FOR THE IMPLEMENTATION OF ICT ACCESSIBILITY WITHIN THE GOVERNMENT?"},null,null,{"$f":"IFERROR(VLOOKUP(E27,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F27<=salto1,B27&coloca1,IF(F27<=salto2,B27&coloca2,B27&coloca3))","v":"7.31"}]
[]
[]
[null,"7.4",{"$f":"VLOOKUP(B30,subcategorias,3,0)","v":"ARE PERSONS WITH DISABILITIES INVOLVED IN E-GOVERNMENT PROCESSES?"},null,null,{"$f":"IFERROR(VLOOKUP(E30,buscarRespuesta,2,0),0)","v":0},{"$f":"IF(F30<=salto1,B30&coloca1,IF(F30<=salto2,B30&coloca2,B30&coloca3))","v":"7.41"}]

{"sheet":"Results Index","index":8,"n_rows":47,"n_cols":6,"rows_kept":47,"cut":false,"hidden":true,"merged":[[3,1,3,5],[0,0,0,6],[2,0,2,6]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Results Index"]
[null,"In order to make this section completely useful, items on each questionnaire must be answered first."]
[]
[1,{"$f":"VLOOKUP(A6,categorias,2,0)","v":"LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"'Laws and Regulations'!F23","v":0},null,{"$f":"'Laws and Regulations'!F39","v":0},null,{"$f":"'Laws and Regulations'!F42","v":0}]
[]
[null,{"$f":"'Laws and Regulations'!F45","v":0},null,{"$f":"'Laws and Regulations'!F48","v":0}]
[]
[]
[]
[2,{"$f":"VLOOKUP(A13,categorias,2,0)","v":"POLITICAL BUY-IN BEST PRACTICE"}]
[null,{"$f":"'Political Buy-in'!$F$10","v":0}]
[]
[]
[]
[3,{"$f":"VLOOKUP(A18,categorias,2,0)","v":"DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"Standards!F10","v":0},null,{"$f":"Standards!F13","v":0},null,{"$f":"Standards!F16","v":0}]
[]
[null,{"$f":"Standards!F19","v":0},null,{"$f":"Standards!F22","v":0}]
[]
[]
[]
[4,{"$f":"VLOOKUP(A25,categorias,2,0)","v":"PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"'Public Procurement'!F10","v":0},null,{"$f":"'Public Procurement'!F13","v":0}]
[]
[]
[]
[5,{"$f":"VLOOKUP(A30,categorias,2,0)","v":"TRAINING BEST PRACTICE"}]
[null,{"$f":"Training!F10","v":0},null,{"$f":"Training!F13","v":0},null,{"$f":"Training!F16","v":0}]
[]
[null,{"$f":"Training!F19","v":0},null,{"$f":"Training!F22","v":0},null,{"$f":"Training!F25","v":0}]
[]
[null,{"$f":"Training!F28","v":0}]
[]
[]
[]
[6,{"$f":"VLOOKUP(A39,categorias,2,0)","v":"MONITORING BEST PRACTICE"}]
[null,{"$f":"Monitoring!F10","v":0},null,{"$f":"Monitoring!F13","v":0}]
[]
[]
[]
[7,{"$f":"VLOOKUP(A44,categorias,2,0)","v":"E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"'e-Government'!F10","v":0},null,{"$f":"'e-Government'!F24","v":0},null,{"$f":"'e-Government'!F27","v":0}]
[]
[null,{"$f":"'e-Government'!F30","v":0}]

{"sheet":"Score","index":9,"n_rows":24,"n_cols":10,"rows_kept":24,"cut":false,"hidden":true,"merged":[[0,0,0,12],[2,0,2,12],[13,5,13,7],[23,1,23,3],[4,1,4,3],[4,9,4,11],[13,1,13,3],[13,9,13,11],[4,5,4,7]]}
["ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION"]
[]
["Scores per section"]
[]
[null,"Law, regulation and policy",null,null,null,"Political buy-in",null,null,null,"Development and inclusion of standards as references"]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"\nPublic procurement",null,null,null,"Training",null,null,null,"Monitoring"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"E-government"]

{"sheet":"Catálogos","index":10,"n_rows":29,"n_cols":16,"rows_kept":29,"cut":false,"hidden":true,"merged":[[1,1,1,2],[1,7,1,8],[1,4,1,5],[1,10,1,11],[1,13,1,15]]}
[]
[null,"RESPUESTAS",null,null,"CAMBIOS DE VERSIÓN ROADMAP",null,null,"COLORES VELOCIMETRO",null,null,"CATEGORIES",null,null,"SUB-CATEGORIES"]
[null,"Respuesta","Valor",null,"Mientras sea <= a:","Colocar versión:",null,"Color","Valor ",null,"Indice","Texto",null,"Indice","Descripdión","Pregunta"]
[null,"Yes",5,null,2,1,null,"Rojo",34,null,1,"LAW AND REGULATION BEST PRACTICE",null,"1.1","LAWS AND REGULATIONS INCLUDING OR MENTIONING ICT ACCESSIBILITY","DO THE LAWS AND REGULATIONS IN THE FOLLOWING AREAS INCLUDE OR MENTION ICT ACCESSIBILITY?"]
[null,"About to be completed",4,null,4,2,null,"Amarillo",34,null,2,"POLITICAL BUY-IN BEST PRACTICE",null,"1.2","LAWS AND REGULATIONS DEFINING ACCESSIBILITY ","DO LAWS AND REGULATIONS IN THE FOLLOWING AREAS DEFINE ACCESSIBLE ICTS?"]
[null,"In progress (50%)",3,null,{"$f":"valmax","v":5},3,null,"Verde",32,null,3,"DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE",null,"1.3","LAWS AND REGULATIONS IN ACCESSIBLE FORMAT","DO THE LAWS AND REGULATIONS ENSURE THAT GOVERNMENT ELECTRONIC COMMUNICATIONS ARE DELIVERED IN ACCESSIBLE FORMATS?"]
[null,"Starting/about to start",2,null,1.7,null,null,"Suma",{"$f":"SUM(I4:I6)","v":100},null,4,"PUBLIC PROCUREMENT BEST PRACTICE",null,"1.4","LAWS AND REGULATIONS FOR ACCESSIBLE ELECTRONIC COMMUNICATIONS","DO LAWS AND REGULATIONS ENSURE ACCESSIBLE GOVERNMENT WEBSITES AND MOBILE APPLICATIONS?"]
[null,"No",1,null,3.4,null,null,null,null,null,5,"TRAINING BEST PRACTICE",null,"1.5","LAWS AND REGULATIONS FOR WEBSITES AND MOBILE APPLICATIONS","ARE DISABLED PERSONS ORGANIZATIONS PARTICIPATING IN THE PROCESS OF ESTABLISHING LAWS, POLICIES, AND REGULATIONS ABOUT DIGITAL INCLUSION?"]
[null,null,null,null,5,null,null,null,null,null,6,"MONITORING BEST PRACTICE",null,"2.1","ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?","ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?"]
[null,null,null,null,null,null,null,null,null,null,7,"E-GOVERNMENT BEST PRACTICE",null,"3.1","STANDARDS DEFINING ICT ACCESSIBILITY","DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO A NATIONAL OR INTERNATIONAL STANDARD WHEN DEFINING ICT ACCESSIBILITY?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"3.2","STANDARDS DEFINING WEB ACCESSIBILITY","DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING WEB ACCESSIBILITY, INCLUDING SOFTWARE?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"3.3","STANDARDS DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS","DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"3.4","STANDARDS DEFINING ACCESSIBILITY  TO HARDWARE","DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO HARDWARE, INCLUDING DIGITAL KIOSKS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"3.5","STANDARDS DEFINING  ACCESSIBILITY TO VIDEOS","DO LAWS AND REGULATIONS IN YOUR COUNTRY REFER TO NATIONAL OR INTERNATIONAL STANDARDS WHEN DEFINING ACCESSIBILITY TO VIDEOS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"4.1","PUBLIC PROCUREMENT ACCESSIBILITY REQUIREMENTS","DO LAWS AND REGULATIONS REGARDING PUBLIC PROCUREMENT OF ICTS INCLUDE ACCESSIBILITY REQUIREMENTS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"4.2","PUBLIC PROCUREMENT REQUIREMENTS DEFINITIONS","IF THE LAWS AND REGULATIONS REGARDING PUBLIC PROCUREMENT OF ICTS INCLUDE ACCESSIBILITY REQUIREMENTS, ARE THOSE REQUIREMENTS CLEARLY DEFINED IN THE FOLLOWING CASES: SOFTWARE, HARDWARE, DIGITAL KIOSKS, WEBSITES, VIDEO, ELECTRONIC DOCUMENTS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.1","STAKEHOLDER TRAINING ON DIGITAL ACCESSIBILITY","IS TRAINING AVAILABLE ON DIGITAL ACCESSIBILITY FOR DIFFERENT STAKEHOLDERS SO THAT THEY CAN UNDERSTAND WHAT ICT ACCESSIBILITY MEANS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.2","TRAINING FOR PROFESSIONALS ON ACCESSIBLE ELECTRONIC DOCUMENTS","IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO CREATE ACCESSIBLE ELECTRONIC DOCUMENTS ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.3","TRAINING FOR PROFESSIONALS ON ACCESSIBLE WEBSITES","IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DESIGN AND DEVELOP ACCESSIBLE WEBSITES ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.4","TRAINING FOR PROFESSIONALS ON ACCESSIBLE SOFTWARE","IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DEVELOP ACCESSIBLE SOFTWARE ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.5","TRAINING FOR PROFESSIONALS ON ACCESSIBLE HARDWARE AND DIGITAL KIOSKS","IS TRAINING AVAILABLE FOR PROFESSIONALS TO LEARN HOW TO DEVELOP ACCESSIBLE HARDWARE AND DIGITAL KIOSKS ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.6","TRAINING FOR PROCUREMENT PERSONNEL AND VENDORS ON ICT ACCESSIBILITY","IS TRAINING AVAILABLE FOR PROCUREMENT PERSONNEL AND VENDORS TO UNDERSTAND ICT ACCESSIBILITY IN BIDDING PROCESSES ACCORDING TO NATIONAL OR INTERNATIONAL STANDARDS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"5.7","TRAINING FOR END USERS TO ENGAGE WITH THE GOVERNMENT","IS TRAINING AVAILABLE FOR END USERS TO ENGAGE WITH THE GOVERNMENT/ORGANIZATION DIGITAL CHANNELS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"6.1","MONITORING AGENCY OR COMMITTEE TO ENSURE ICT ACCESSIBILITY","IS THERE A MONITORING AGENCY OR REGULATORY COMMITTEE TO ENSURE ICT ACCESSIBILITY ACROSS ALL PUBLIC SECTORS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"6.2","MONITORING REPORTING PROCESS","IS THERE A DEFINED REPORTING PROCESS?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"7.1","E-GOVERNMENT DATA STRATEGIES","ARE STATISTICS ON PERSONS WITH DISABILITIES AND VULNERABLE GROUPS INCLUDED IN E-GOVERNMENT DATA STRATEGIES?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"7.2","E-GOVERNMENT ICT ACCESSIBILITY REQUIREMENTS","IS ICT ACCESSIBILITY INCLUDED (DEFINED AND REQUIRED) IN THE FOLLOWING E-GOVERNMENT SOLUTIONS?\nPLEASE ANSWER FOR EACH FIELD:"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"7.3","E-GOVERNMENT ICT ACCESSIBILITY BUDGET","IS A BUDGET ASSIGNED FOR THE IMPLEMENTATION OF ICT ACCESSIBILITY WITHIN THE GOVERNMENT?"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,"7.4","E-GOVERNMENT ICT ACCESSIBILITY INCLUSIVE PROCESSES","ARE PERSONS WITH DISABILITIES INVOLVED IN E-GOVERNMENT PROCESSES?"]

{"sheet":"Operaciones","index":11,"n_rows":29,"n_cols":27,"rows_kept":29,"cut":false,"hidden":true,"merged":[[2,1,2,2],[7,1,7,2],[2,7,2,8],[7,7,7,8],[2,10,2,11],[7,10,7,11],[2,4,2,5],[7,4,7,5],[2,13,2,14],[7,13,7,14],[2,16,2,17],[7,16,7,17],[2,19,2,20],[7,19,7,20]]}
[null,"INFORMACIÓN PARA DESPLIEGUE DE GRAFICAS EN LA HOJA DE SCORE",null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"MARCADOR PARA SABER SI ALGÚN RUBRO NO ESTÁ RESPONDIDO"]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,"0 es igual a no hay respuesta 1 es que al menos hay una"]
[null,"Sección 1",null,null,"Sección 2",null,null,"Sección 3",null,null,"Sección 4",null,null,"Sección 5",null,null,"Sección 6",null,null,"Sección 7",null,null,"Sección","Calificación","Respuesta","Valor","InicioSecc"]
[null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,{"$f":"Catálogos!$H$4","v":"Rojo"},{"$f":"Catálogos!$I$4","v":34},null,1.1000000000000001,{"$f":"'Laws and Regulations'!F23","v":0},{"$f":"IF(X4>0,1,0)","v":0},{"$f":"unouno","v":"1.11"},{"$f":"IF(MID(W4,3,1)=\"1\",1,0)","v":1}]
[null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,{"$f":"Catálogos!$H$5","v":"Amarillo"},{"$f":"Catálogos!$I$5","v":34},null,1.2,{"$f":"'Laws and Regulations'!F39","v":0},{"$f":"IF(X5>0,1,0)","v":0},{"$f":"unodos","v":"1.21"},{"$f":"IF(MID(W5,3,1)=\"1\",1,0)","v":0}]
[null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,{"$f":"Catálogos!$H$6","v":"Verde"},{"$f":"Catálogos!$I$6","v":32},null,1.3,{"$f":"'Laws and Regulations'!F42","v":0},0,{"$f":"unotres","v":"1.31"},0]
[null,"Suma",{"$f":"SUM(C4:C6)","v":100},null,"Suma",{"$f":"SUM(F4:F6)","v":100},null,"Suma",{"$f":"SUM(I4:I6)","v":100},null,"Suma",{"$f":"SUM(L4:L6)","v":100},null,"Suma",{"$f":"SUM(O4:O6)","v":100},null,"Suma",{"$f":"SUM(R4:R6)","v":100},null,"Suma",{"$f":"SUM(U4:U6)","v":100},null,1.4,{"$f":"'Laws and Regulations'!F45","v":0},0,{"$f":"unocuatro","v":"1.41"},0]
[null,"Aguja",null,null,"Aguja",null,null,"Aguja",null,null,"Aguja",null,null,"Aguja",null,null,"Aguja",null,null,"Aguja",null,null,1.5,{"$f":"'Laws and Regulations'!F48","v":0},0,{"$f":"unocinco","v":"1.51"},0]
[null,"Valor dato",{"$f":"Reglas!H8","v":0},null,"Valor dato",{"$f":"Reglas!H9","v":0},null,"Valor dato",{"$f":"Reglas!H10","v":0},null,"Valor dato",{"$f":"Reglas!H11","v":0},null,"Valor dato",{"$f":"Reglas!H12","v":0},null,"Valor dato",{"$f":"Reglas!H13","v":0},null,"Valor dato",{"$f":"Reglas!H14","v":0},null,2.1,{"$f":"'Political Buy-in'!F10","v":0},0,{"$f":"dosuno","v":"2.11"},1]
[null,"Ancho aguja",2,null,"Ancho aguja",2,null,"Ancho aguja",2,null,"Ancho aguja",2,null,"Ancho aguja",2,null,"Ancho aguja",2,null,"Ancho aguja",2,null,3.1,{"$f":"Standards!F10","v":0},0,{"$f":"tresuno","v":"3.11"},1]
[null,"Transparente",{"$f":"SUM(C4:C7)-SUM(C9:C10)","v":198},null,"Transparente",{"$f":"SUM(F4:F7)-SUM(F9:F10)","v":198},null,"Transparente",{"$f":"SUM(I4:I7)-SUM(I9:I10)","v":198},null,"Transparente",{"$f":"SUM(L4:L7)-SUM(L9:L10)","v":198},null,"Transparente",{"$f":"SUM(O4:O7)-SUM(O9:O10)","v":198},null,"Transparente",{"$f":"SUM(R4:R7)-SUM(R9:R10)","v":198},null,"Transparente",{"$f":"SUM(U4:U7)-SUM(U9:U10)","v":198},null,3.2,{"$f":"Standards!F13","v":0},0,{"$f":"tresdos","v":"3.21"},0]
[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,3.3,{"$f":"Standards!F16","v":0},0,{"$f":"trestres","v":"3.31"},0]
[null,"Etiqueta:",{"$f":"Reglas!D8","v":0},null,"Etiqueta:",{"$f":"Reglas!D9","v":0},null,"Etiqueta:",{"$f":"Reglas!D10","v":0},null,"Etiqueta:",{"$f":"Reglas!D11","v":0},null,"Etiqueta:",{"$f":"Reglas!D12","v":0},null,"Etiqueta:",{"$f":"Reglas!D13","v":0},null,"Etiqueta:",{"$f":"Reglas!D14","v":0},null,3.4,{"$f":"Standards!F19","v":0},0,{"$f":"trescuatro","v":"3.41"},0]
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[{"$f":"Catálogos!$N$4&\" \"&Catálogos!$O$4&CHAR(10)","v":"1.1 LAWS AND REGULATIONS INCLUDING OR MENTIONING ICT ACCESSIBILITY\n"}]
["Government authorities are normally responsible for policy regarding the ICT sector. Nevertheless, in digital transformation, ICTs are present in every sector. It is important that the leading ministry or regulatory authority guides the effort to update laws and regulations to include ICT accessibility in every sector, with the participation of disabled persons organizations (DPOs).\n"]
["Prior to the creation or revision of any legislation, it is important that the ministry or regulatory body has a clear understanding of the meaning of ICT accessibility and the implications of such policies. Technology is a global industry, hence the importance of harmonized definitions, requirements, and standards.\n"]
["With an overall score of 10 to 20 points , the followings steps should be considered:\n"]
["●   Revision of existing legislation. This will ensure the inclusion of the right to ICT access. In this process it is important to recognize that technology is present in every sector of the economy. Revisions of existing legislation should look to the CRPD to guarantee access to ICTs for everyone."]
["●   Development and creation of new policies and legislation to ensure accessibility to ICTs."]
["●   Consultations with disabled persons organizations. It is crucial that legislators include the participation of persons with disabilities, disability organizations, and other relevant stakeholders from the outset of all policy reviews, policy-making, and/or rule-making processes. This includes facilitating the participation and consultation of both specific ICT accessibility policies, and policies that impact ICT accessibility, such as tariff and licensing policies."]
["●   Targeting and reporting. New or revised laws and policies should establish, annual, measurable targets to be implemented by all relevant stakeholders, issue an annual public progress report, and take necessary enforcement actions when appropriate."]
["●   Periodic reviews. Due to the fast-moving technological developments and market conditions, this policy should be reviewed at least every two years."]
["●   Awareness. Promote advocacy and awareness of these laws and policies regarding the rights of persons with disabilities in the ICT sector (access to digital information, access to accessible ICTs, and so on).\n"]
["Best practices recommend that the relevant ministry or regulatory body creates an accessibility committee.  The main objective of this committee of experts would be to assist other ministries and regulatory bodies to revise and update their own regulatory frameworks. The committee would also promote user interests and ensure the involvement of disabled persons organizations alongside other relevant stakeholders. These may include representatives of ICT service providers, ICT vendors, and assistive technology experts, including rehabilitation professionals, in the development of all policies, regulations, or industry codes from the onset. Such a committee may form sub-committees in specific technical areas such as technology and services.\n"]
["Some of the committee mandates in line with the ministry and/or regulatory body involve:\n"]
["●   promoting the universal provision of ICT networks and services, and connectivity for all;"]
["●   promoting fair competition within the sector;"]
["●   protecting ICT consumers;"]
["●   encouraging investment and innovation;"]
["●   ensuring that users derive maximum benefits in terms of choice, price, and quality;"]
["●   promoting standardization to ensure interoperability and to guarantee that the means of access is predictable and similar across all platforms; "]
["●   promoting the use and international harmonization of standards.\n"]
["It is best practice for ministries and regulatory bodies to follow a public consultation process before they promulgate any rules, regulations, or policies. Public consultation processes generally consist of the publication of an explanatory document for public comment, and the receipt of written and oral submissions at a public hearing. To ensure the participation of persons with disabilities, all documents utilized in these consultation processes must be published in accessible formats.\n"]
["Best practice resources"]
["Many countries in very different regions have developed and adopted disability laws and acts as instruments to abolish discrimination against persons with disabilities and eliminate barriers towards the full enjoyment of their rights and their inclusion in society. These laws and acts contribute to progress towards the implementation of the Convention on the rights of persons with disabilities in national legislation and the vast majority include or mention ICT accessibility. \n"]
["ITU-D digital accessibility resources\n"]
["Cover of the Model ICT Accessibility Policy Report "]
["Figure 16 description: Cover of the Model ICT Accessibility Policy Report."]
["Source: ITU\n"]
["The ITU-G3ict “Model ICT Accessibility Policy Report”  was developed to help all Member States to create an ICT national accessibility policy framework in consultation with persons with disabilities. The report includes six modules that focus on different aspects of the matter: amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs. The report is available in all six official languages of ITU.\n"]
["The UN has published a website that lists disability laws and acts by country.  All Member States are encouraged to review the information and are asked to inform the ITU-D Rapporteur Group for Question 7/1: Access to telecommunications/ICT services by persons with disabilities and with specific needs, in case any law or regulation should be added to this compilation.\n"]
["UN Disability Laws and Acts by Country/Area"]
["Figure 17: Photography of the UN Department of economic ans social affairs site, \nsection disability, laws and acts by country/ area"]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$5,\" \",Catálogos!$O$5,CHAR(10))","v":"1.2 LAWS AND REGULATIONS DEFINING ACCESSIBILITY \n"}]
["It is not only fundamental to recognize the right to ICT accessibility, but also to define accessible ICTs. A lack of clear definitions often results in problems for law and policy implementation.\n"]
["Government officials, device manufacturers, ICT and telecommunication services, product providers, end users (persons with disabilities), and human rights advocates, among others, need to understand what is considered accessible ICT according to their rights.\n"]
["Moreover, ICTs and telecommunications are part of a global market. It is important that the selected definitions are adjusted to international standards or best practices to ensure the mainstreaming of accessible ICTs and the development of economies of scale.\n"]
["Section 7 provides definitions and key principles related to ICT accessibility that are based on international standards and best practices. These can be included in national laws and regulations.\n"]
["It is important to work with industry, manufacturers, and persons with disabilities so that both the public and private sectors have the same understanding of what makes ICT accessible.\n"]
["Digital inclusion guarantees that all citizens have access to public information and communication as well as public services (health, government, emergency, education, and so on). But also, it reduces inequalities and increases economic growth.\n"]
["From an industry point of view, developing accessible products and services incentivizes manufacturers and suppliers to innovate and produce better products especially by making ICT more user-friendly.\n"]
["Best practice resources"]
["ITU-D digital accessibility resources\n"]
["The ITU-D self-paced online course entitled “ICT Accessibility: The key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
["ICT Accessibility: The key to inclusive communication"]
["Figure 18: Photography of ITU Academy Website, Self paced online training, \nICT accessibility the key to inclusive communication\n"]
["Source: ITU\n"]
["The ITU Artificial Intelligence and Information Communication Technology Accessibility  background paper introduces how  artificial  intelligence (AI) has the potential to support and enhance the accessibility of information and communication technologies (ICTs).\n"]
["Following its mission, ITU has also published a compilation of Accessibility Terms and Definitions  to be used for improving the drafting of standards, and to facilitate the mainstreaming of accessibility in standards that will include persons with disabilities, older persons with age-related disabilities and persons with specific needs. These definitions were revised and include feedback from disabled persons organizations and persons with disabilities stakeholders.\n"]
["Two of the most important and detailed standards in terms of definitions of ICT accessibility are the European EN 301 549 and the American Section 508.\n"]
["EN 301 549  was originally developed to assist with the public procurement of ICT products and services in Europe. It contains three main aspects:"]
["1.  A high level, and reasonable understandable description of accessibility features and functions required by people with certain functional limitations or disabilities."]
["2.  A set of detailed accessibility requirements for each of these features and functions."]
["3.  A series of tests to demonstrate that the requirements are met.\n"]
[" In 1998, the United States Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Under Section 508 , agencies must give employees with disabilities and members of the public, access to information comparable to the access available to others. The U.S. Access Board  was responsible for developing ICT accessibility standards to incorporate into regulations that govern federal procurement practices, including Section 508.\n"]
["It is important to mention that these two standards are harmonized and updated in response to market trends and innovations in technology.  Any ICT product or service conforming with one standard, will also conform with the other.\n"]
["They also include the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG 2.0), a globally recognized voluntary consensus standard for web content and ICT."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$8,\" \",Catálogos!$O$8,CHAR(10))","v":"1.5 LAWS AND REGULATIONS FOR WEBSITES AND MOBILE APPLICATIONS\n"}]
["“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities.\n"]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$5,\". \",Catálogos!$L$5)","v":"2. POLITICAL BUY-IN BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$9,\" \",Catálogos!$O$9,CHAR(10))","v":"2.1 ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?\n"}]
["Best practices and experiences in national or regional events should be collected and shared with all stakeholders to achieve digitally inclusive communities.\n"]
["Countries that are more advanced in ICT accessibility should lead their regions and support other countries in the implementation of their digitally inclusive strategy. By leading by example, global commitments such as the SDGs will be easier to achieve.\n"]
["Best practice resources"]
["Regional / national\n"]
["Access Israel : Access Israel, established in 1999, is the first non-profit organization in Israel whose main mission is to promote accessibility and inclusion to improve the quality of life of persons with disabilities and the elderly. Access Israel strives to make a place where people with various disabilities are integrated into society with dignity, respect, equal rights, and maximum independence.\n"]
["M-enabling : Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase featuring innovative technology, benefiting more than one billion users worldwide. \n"]
["Accessible Americas : Accessible Americas is the main ITU regional event focused on digital inclusion and ICT accessibility, which plays a role of vital importance in the empowerment of persons with disabilities, women and girls, youth, the elderly, indigenous people, migrants, and other individuals with specific needs. The purpose is to present best practices in digital inclusion that will encourage stakeholders to join efforts in seeking solutions to eliminate barriers of access to ICT, enabling human development and promoting accessibility policies that will improve the quality of life of all individuals without discrimination. To date, there have been seven editions of the conference. \n"]
["Accessible Europe : This regional initiative aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and other groups of people with specific needs, to take advantage of ICT, by focusing on capacity-building in digital skills.  To date, there have been two editions of the event.\n"]
["Bosnia and Herzegovina: Bosnia and Herzegovina implemented activities by the regulatory authority to ensure the implementation of accessible ICTs through a multi- stakeholder engagement. Furthermore, in support to the development of the legal and regulatory framework, the ITU Joint Coordination Activity on Accessibility and Human Factors devoted a session to discuss challenges and opportunities in ensuring accessible ICTs in the countries of the Western Balkans (Bosnia and Herzegovina, Republic of Serbia, Montenegro, North Macedonia).\n"]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$10,\" \",Catálogos!$O$10,CHAR(10))","v":"3.1 STANDARDS DEFINING ICT ACCESSIBILITY\n"}]
["Be sure to revise and update current national standards and harmonize them with international standards.\n"]
["Industry members as well as disabled persons organizations should contribute to the revision or creation of these standards.\n"]
["Best practice resources"]
["ITU-D resources on accessibility standards\n"]
["ITU-D “Standards in the procurement of accessible ICT products and services” , prepared in the context of two European Regional Initiatives approved by WTDC- 17 aims at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICT.\n"]
["ITU-D “Toolkit and Global Standard for safe listening devices and systems” , provides practical guidance to support Member States, industry partners and civil society groups in the use and implementation of the WHO-ITU H.870 global standard on safe listening devices and systems. \n"]
["Japan: The Japanese Industrial Standards JIS X 8341-3:2016  are identical to ISO/IEC 40500:2012 (Web Content Accessibility Guidelines 2.0) and have exactly the same success criteria as WCAG 2.0. The WAIC (Web Accessibility Infrastructure Committee in Japan) oversaw the update of JIS X 8341-3. JIS standards can be updated every five years and JIS X 8341-3 is scheduled for update in 2021. The Japanese Ministry of Internal Affairs and Communications encouraged public sectors websites to conform to Level AA of JIS X 8341-3:2016 by the end of March 2018. Public sectors include ministries, local governments, and independent administrative agencies.\n"]
["China: With regard to the rules on accessibility of ICT, the Ministry of Industry and Information Technology (MIIT, the former Ministry of Information Industry) of the People’s Republic of China  scheduled work accessibility of information on their plan \"sunny green project\" and launched research tasks to develop a related standard. Thereafter, MIIT has issued a series of standards on access to information technology, facilities, services, products, among others, of the telecommunications network and the Internet. The standard “Technical requirements for web accessibility” (YD/T 1761-2012) issued by MIIT in 2012 is the main technical basis for the development of accessible websites in China. The next standard “Technical requirements for accessible mobile communications terminals” will become the main technical basis for developing mobile communication terminals accessible to native enterprises in China.\n"]
["Republic of Korea: The Act on Welfare of Persons with Disabilities  applies to web-based and non-web assets and services within the Republic’s private and public sector workplaces. The Act uses the WCAG Version 2.0 to determine conformance with an acceptable level of accessibility. The Republic of Korea also makes use of its own standard, the Korean Web Content Accessibility Guidelines Version 2.1. Inspired by the W3C, these guidelines not only align well with Level A of the WCAG 2.0 but also contain additional technical specifications that lay out how web developers can make websites more accessible to citizens with disabilities. Finally, these Accessibility Guidelines include 12 domestic criteria alongside the WCAG 2.0, thus ensuring the relevant web content is fully accessible. With this approach alone, the Republic of Korea helps ensure that any web-related initiative proposed by the Act falls in line with the minimum level of WCAG conformance. Simply drafting and passing an Act like this might have been sufficient for some policy-makers, but by devising its own Accessibility Guidelines, the Korean Government gave the Ministry of Health and Welfare and all applicable organizations a clear and charted path to implementation and success.\n"]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$11,\" \",Catálogos!$O$11,CHAR(10))","v":"3.2 STANDARDS DEFINING WEB ACCESSIBILITY\n"}]
["Revision and update of the standard to include the last version of the Web Content Accessibility Guidelines (WCAG 2.1).\n"]
["Best practice resources"]
["Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA)  is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting Universal Design. For websites to be compliant, they must not contain barriers for people with disabilities. The NDA requires websites to conform by using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.\n"]
["Australia: The Australia Disability Discrimination Act  (DDA) of 1992 requires all online information and services to be accessible. According to the Human Rights and Equal Opportunity Commission (HREOC), the body charged with ensuring the accessibility of website content under the DDA, this includes pages developed or maintained for purposes relating to employment; education; provision of services including professional services, banking, insurance or financial services, entertainment or recreation, telecommunication services, public transport services, or government services; sale or rental of real estate, sport; activities of voluntary associations; or administration of Commonwealth laws or programmes.\n"]
["Republic of Korea: Since 2014, the Republic of Korea has been implementing its Web Accessibility (WA) Quality Certification system. Based on Article 32, paragraph 2, of the National Information Act, the WA Quality Certification system grants quality certification to those websites which have obtained a certain level of accessibility of their information and telecommunication services to promote access to, and user convenience of, those services by persons with disabilities and other persons with specific needs. Technical evaluation, the core of WA Quality Certification, is carried out based on KWCAG 2.1 (Korean Web Content Accessibility Guidelines 2.1), which is the national Web accessibility standard. Detailed criteria refer to the Standard Evaluation Guidelines established by the Ministry of Science and ICT as the minimum standard and the evaluation consists of expert usability testing.\n"]
["Russian Federation: In the Russian Federation, accessibility requirements are defined in the National Standard “Internet resources. Accessibility requirements for the visually impaired” (GOST R 52872-2012). The National Standard covers Russian-language electronic Internet resources and sets out general requirements to ensure access by persons with vision impairments. It takes into account the Web Content Accessibility Guidelines (WCAG 2.0).\n"]
["The National Standard defines three levels of Internet resource accessibility:\n"]
["•  Level A: Minimal accessibility. This enables the visually impaired to access the Internet resource without information loss."]
["•  Level AA: Full accessibility. This enables the visually impaired to access all structural elements of the Internet resource."]
["•  Level AAA:  Access to specialist Internet resources for the visually impaired. This enables the visually impaired to access the Internet resource by using the specialist technologies of that resource developed for this category of user.\n"]
["Internet resources that promote social inclusion of persons with disabilities include the following:\n"]
["•  websites of public authorities and institutions;"]
["•  public service sites;"]
["•  sites of educational establishments (in particular those providing distance learning courses);"]
["•  major search engines;"]
["•  electronic payment systems;"]
["•  e-mail.\n"]
["These sites are set up with the following functions in order to display information in accordance with the National Standard:\n"]
["•  adjustability of font size (normal, large, extra-large);"]
["•  adjustability of background colour (white, black, dark blue, light blue, green);"]
["•  ability to enable and disable images;"]
["•  adjustability of letter spacing (0,2,5)."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$15,\" \",Catálogos!$O$15,CHAR(10))","v":"4.1 PUBLIC PROCUREMENT ACCESSIBILITY REQUIREMENTS\n"}]
["Revision of the national procurement standard to include new technologies. The revision should be conducted with the participation of disabled persons organizations in the process.\n"]
["Promote awareness of the procurement national law among stakeholders.\n"]
["Best practice resources"]
["ITU-D resources"]
["ITU-D “Standards in the procurement of accessible ICT products and services”  prepared in the context of two European Regional Initiatives approved by WTDC-17, aims at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICT, by enabling capacity building in digital skills.\n"]
["United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICTs. Section 508 of the 1973 Rehabilitation Act is a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICTs. Developed by the United States Access Board, they were embedded into federal procurement regulations in 2001.\n"]
["European Union: The first European standard on accessible ICT, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request of the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible with those contained in US Section 508.\n"]
["Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The Standard echoes the European Standard—EN 301 549. In terms of practicality, the Standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
["•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
["•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, \nAS EN 301 549  is applicable. "]
["•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$17,\" \",Catálogos!$O$17,CHAR(10))","v":"5.1 STAKEHOLDER TRAINING ON DIGITAL ACCESSIBILITY\n"}]
["Disabled persons organizations should also be trained in ICT accessibility to have the tools to better advocate for the achievement of this human right. \n"]
["Best practice resource"]
["ITU-D resources\n"]
["ITU-D self-paced online course entitled “ICT Accessibility: the key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
["Guyana: The ITU Internet for @ll: National Programme in Web Accessibility”  implemented in Guyana consisted in a first half day high-level meeting to assure political buy-in,  two days of training on creation and remediation of accessible electronic documents and a two and a half days of technical training on developing accessible websites. To get the ITU certification of this technical training, participants worked on the accessibility of 21 government websites as well as on the website of the University of Guyana.  The university signed a Memorandum of Understanding (MoU) with the government to ensure the pursuit of the training and needed political reforms to ensure digital accessibility.\n"]
["Watch Video \"ITU National programme in web\" at:"]
["https://www.youtube.com/watch?v=8QIbHUOk4jE&feature=emb_logo "]
["Source: ITU\n"]
["Republic of Korea: Guarantees ICT accessibility to people with disabilities including older adults to use products, systems, services, and facilities regardless of their physical or technical difficulties. In achieving this, the Republic of Korea focuses equally on the government role of: preparing the legal system for ICT accessibility and creating a standardized strategy for society, in the form of training, consultations, and promotion to ensure the participation of other stakeholders outside the public sector."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$18,\" \",Catálogos!$O$18,CHAR(10))","v":"5.2 TRAINING FOR PROFESSIONALS ON ACCESSIBLE ELECTRONIC DOCUMENTS\n"}]
["Training should be updated to include technological trends, new services, and products.\n"]
["In collaboration with Academia or international associations, a certification validating the knowledge on how to develop and/remediate accessible electronic documents should be recognized to demonstrate this important skill in the labour market. Any person who develops digital content such as marketing, government, advertising, and education should acquire these skills through training to guarantee inclusion and social and economic development.\n"]
["It is recommended that persons with disabilities participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the content delivered through different digital platforms.\n"]
["Best practice resources"]
["ITU-D resources\n"]
["ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a natio\nnal self-sustainable educational model in web accessibility. The programme includes a  two-days training on creating accessible documents.\n"]
["ITU-D “Creation and remediation of accessible digital contents” , contains tutorials that have been created with the objective of teaching the accessibility criteria and providing related recommendations for generating documents in any Microsoft Office format or Adobe PDF. \n"]
["Watch video:\" Tutorials in creation of accessible digital contents\" at:"]
["https://www.youtube.com/watch?v=p5SDOQcspbc&index=\n5&list=PLpoIPNlF8P2PtOcI0LqDtBh8-2FOTQgSg&t=0s"]
["Source: ITU\n"]
["United Kingdom: The UK government  offers information on how to choose an accessible format and make non-HTML documents meet accessibility standards. The guide was last updated in July 2020. \n"]
["New Zealand: The Department of Internal Affairs  offers guidelines and information to create accessible digital content."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$23,\" \",Catálogos!$O$23,CHAR(10))","v":"5.7 TRAINING FOR END USERS TO ENGAGE WITH THE GOVERNMENT\n"}]
["A national certification validating end-user digital skills will help end users in their economic and social development.\n"]
["Best practice resources"]
["ITU-D resources\n"]
["ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme presents a sustainable model where with the funds secured via a national professional certification, persons with disabilities and other vulnerable groups receive training on digital abilities.\n"]
["Japan considered methods for selecting products and services that are accessible. In order to make it easier for persons with disabilities and the elderly to recognize accessible telecommunication services and devices, products were marked with the letter \"U\" (universal). This work was an integral part of the efforts of the government, end-user associations, industries and academia. \n"]
["China: In 2018, the State Council issued guidance on accelerating the establishment of a nationwide online government services platform and further promoting “Internet + government services” to optimize the business environment, bring convenience to enterprises and people, stimulate market vitality and social creativity, and build a service-oriented government with which people are satisfied. One of the efforts to promote innovative online applications to address the needs of persons with disabilities is a special application that allows persons with disabilities to apply for assistive devices directly from the government website; assistive device services are provided to all certified persons with disabilities who have a Beijing household registration, and they can get at least 50 per cent of the relevant subsidy for purchased auxiliaries on the service platform. Persons with disabilities only need to sign in on the Beijing Persons with Disabilities Online Service Platform or Beijing Municipal Administrative Service Centre website at home and submit their applications online. After the platform automatically identifies the candidates and the corresponding subsidy through data sharing, the administrative departments complete the examination and approval process online. The assistive devices can be purchased on the Internet and are delivered to people’s homes in about a week, thus eliminating all certifications and intermediate procedures and enabling persons with disabilities to do all transactions from home. \n"]
["India: In December 2015 the government launched the Accessible India Campaign  mobile application, aimed to create a crowd sourcing platform to collect data about inaccessible places, process information for approving inclusive proposals and to channel corporate social responsibility resources with accessibility in mind as the key to inclusion and equal access for people with disabilities.\n"]
["Iran (Islamic Republic of): A national training programme by the ICT Ministry Office for Women & Family Affairs was conducted in 270 regions, including states, cities and villages with the aim of empowering women by applying ICT tools and services to boost entrepreneurship and create jobs for them.  "]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$24,\" \",Catálogos!$O$24,CHAR(10))","v":"6.1 MONITORING AGENCY OR COMMITTEE TO ENSURE ICT ACCESSIBILITY\n"}]
["Periodic publications by government departments with responsibility for monitoring the achievement of accessibility targets. \n"]
["Enforcement of the adherence to laws and regulations by actively monitoring the accessibility of public communication services and devices for persons with disabilities through spot checks, trials, and visits to public access facilities, taking necessary enforcement action when appropriate. \n"]
["Best practice resources"]
["Canada: The Accessible Canada Act  was passed to identify, remove, and prevent barriers to accessibility for persons with disabilities. Also known as the Act to Ensure a Barrier-Free Canada, it mandates compliance for digital content and tech for Parliament, the Government of Canada, and federally regulated organizations in the private sector. This includes sectors such as banking, telecommunications, and transportation industries.\n"]
["The Accessible Canada Act created two specific positions that have enforcement obligations. The Accessibility Commissioner and Chief Accessibility Officer. The Commissioner has the authority to fine organizations up to CAD 250 000 for each violation.\n"]
["The Commissioner office is tasked with investigating complaints, assessing fines, and ordering corrective measures.\n"]
["Philippines: The National Council on Disability Affairs (NCDA)  is the agency mandated to formulate policies and coordinate the activities of all agencies, whether public or private, concerning disability issues in the Philippines, including digital accessibility initiatives."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[{"$f":"CONCATENATE(Catálogos!$N$26,\" \",Catálogos!$O$26,CHAR(10))","v":"7.1 E-GOVERNMENT DATA STRATEGIES\n"}]
["Policies and strategies regarding the collection of information from citizens need to be revised to ensure the inclusion of persons with disabilities, including the type of disability. This information is crucial to ensure cost-effective policies and equality.\n"]
["Best practice resources"]
["India: India is developing the \"Unique ID for Persons with Disabilities” with a view to creating a national database for persons with disabilities, and to issue a Unique Disability Identity Card to each person with disabilities. The project will not only encourage transparency, efficiency, and ease of delivering government benefits to persons with disabilities, but also ensure uniformity. The project will also help in streamlining the tracking of physical and financial progress of beneficiaries at all levels of hierarchy of implementation – from village level, block level, district level, state level and national level.\n"]
["Israel: Israel issues a \"Disability card\" to anyone who receives one of the following benefits from the National Insurance Institute: general disability pension, attendance allowance, benefit for a child with a disability, mobility allowance, compensation for scalp ringworm victims and polio victims."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$28,\" \",Catálogos!$O$28,CHAR(10))","v":"7.3 E-GOVERNMENT ICT ACCESSIBILITY BUDGET\n"}]
["Indicators of social and economic development should be estimated in relation to the investment in ICT accessibility.\n"]
["Best practice resources"]
["Canada: The Broadcasting Accessibility Fund established in Canada by the Canadian Radio-television and Telecommunications Commission Broadcasting Regulatory Policy (CRTC 2012-430) is expected to:\n"]
["•  act as an independent and impartial funding body to support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada;"]
["•  fund projects which provide practical solutions that tangibly increase accessibility in broadcasting as quickly as possible and, whenever possible, make use of inclusive design principles to promote accessibility at the earliest stages and in the most cost-effective manner for new technologies and applications in Canada;"]
["•  retain an independent funding officer who shall be responsible for the day-to-day operations of the corporation, subject to the overriding authority of the board of directors of the corporation.\n"]
["Kenya: The Kenya Communications (Amendment) Act, 2009 , provides for the establishment of a Universal Service Fund (USF), administered, and managed by the Communications Authority of Kenya. The purpose of the fund is to support widespread access to ICT services, promote capacity building and innovation in ICT services in the country. The sources of the fund include levies on licensees, appropriations from government as well as grants and donations. The fund, currently being put in place, is expected to finance national projects that have significant impact on the availability and accessibility of ICTs in rural, remote, and poor urban areas.\n"]
["India: The Universal Service Obligation Fund  has the following main objectives: \n"]
["•  Provide widespread and non-discriminatory access to quality ICT services at affordable prices to people in rural and remote areas."]
["•  Provide an effective and powerful linkage to the hinterland thereby mainstreaming the population of rural and remote parts of the country."]
["•  Ensure that universal services are provided in an economically efficient manner."]
["•  Ensure that by developing hitherto unconnected areas, the benefits of inclusive growth are provided, bringing in its wake rapid socio-economic development and improved standards of living."]
[]
[]
[{"$f":"CONCATENATE(Catálogos!$N$29,\" \",Catálogos!$O$29,CHAR(10))","v":"7.4 E-GOVERNMENT ICT ACCESSIBILITY INCLUSIVE PROCESSES\n"}]
["“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities."]

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[]
["ITU TOOLKIT AND SELF-ASSESSMENT FOR \nICT ACCESSIBILITY IMPLEMENTATION"]
["SCORES PER SECTION"]
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["ITU TOOLKIT AND SELF-ASSESSMENT FOR \nICT ACCESSIBILITY IMPLEMENTATION"]
["SCORES PER SECTION"]
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["Score stages:"]
["•","Score 1 or less - Phase 1: Evaluating the framework for implementation process."]
["•","Score between 1 and 2 - Phase 2: Some work has been launched towards the ICT accessibility implementation process."]
["•","Score between 2 and 3 -Phase 3: Advanced level due to work in progress for implementation of ICT accessibility."]
["•","Score between 3 and 4 - Phase 4: Significant advance and results in the ICT accessibility implementation process."]
["•","Score between 4 and 5 - Phase 5: Role model country based in the success of implementation of the ICT accessibility process."]

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[null,"ITU TOOLKIT AND SELF-ASSESSMENT FOR ICT ACCESSIBILITY IMPLEMENTATION "]
[null,"Results Index"]
[null,{"$f":"'Results Index'!B6","v":"LAW AND REGULATION BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X4","v":0},"Laws and regulations INCLUDING or MENTIONING ICT accessibility (1.1)"]
[null,"l",{"$f":"Operaciones!X5","v":0},"Laws and regulations DEFINING accessibility (1.2)"]
[null,"l",{"$f":"Operaciones!X6","v":0},"Laws and regulations in accessible format (1.3)"]
[null,"l",{"$f":"Operaciones!X7","v":0},"Laws and regulations for accessible ELECTRONIC COMMUNICATIONS (1.4)"]
[null,"l",{"$f":"Operaciones!X8","v":0},"Laws and regulations for WEBSITES and MOBILE applications (1.5)"]
[null,{"$f":"'Results Index'!B13","v":"POLITICAL BUY-IN BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X9","v":0},"Are periodic events regarding ICT accessibility being held as a strategy for awareness and the creation of capabilities?"]
[null,{"$f":"'Results Index'!B18","v":"DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X10","v":0},"Standards defining ICT accessibility (3.1)"]
[null,"l",{"$f":"Operaciones!X11","v":0},"Standards defining WEB accessibility (3.2)"]
[null,"l",{"$f":"Operaciones!X12","v":0},"Standards defining accessibility to ELECTRONIC DOCUMENTS (3.3)"]
[null,"l",{"$f":"Operaciones!X13","v":0},"Standards defining accessibility to accessibility to HARDWARE (3.4)"]
[null,"l",{"$f":"Operaciones!X14","v":0},"Standards defining accessibility to accessibility to VIDEOS (3.5)"]
[null,{"$f":"'Results Index'!B25","v":"PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X15","v":0},"Public procurement accessibility requirements (4.1)"]
[null,"l",{"$f":"Operaciones!X16","v":0},"Public procurement requirements definitions (4.2)"]
[null,{"$f":"'Results Index'!B30","v":"TRAINING BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X17","v":0},"Stakeholder training on digital accessibility (5.1)"]
[null,"l",{"$f":"Operaciones!X18","v":0},"Training for professionals on accessible ELECTRONIC DOCUMENTS (5.2)"]
[null,"l",{"$f":"Operaciones!X19","v":0},"Training for professionals on accessible WEBSITES (5.3)"]
[null,"l",{"$f":"Operaciones!X20","v":0},"Training for professionals on accessible SOFTWARE (5.4)"]
[null,"l",{"$f":"Operaciones!X21","v":0},"Training for professionals on accessible HARDWARE AND DIGITAL KIOSKS (5.5)"]
[null,"l",{"$f":"Operaciones!X22","v":0},"Training for procurement personnel and vendors on ICT accessibility (5.6)"]
[null,"l",{"$f":"Operaciones!X23","v":0},"Training for end users to engage with the government (5.7)"]
[null,{"$f":"'Results Index'!B39","v":"MONITORING BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X24","v":0},"Monitoring agency or committee to ensure ICT accessibility (6.1)"]
[null,"l",{"$f":"Operaciones!X25","v":0},"Monitoring reporting process (6.2)"]
[null,{"$f":"'Results Index'!B44","v":"E-GOVERNMENT BEST PRACTICE"}]
[null,"l",{"$f":"Operaciones!X26","v":0},"E-government data strategies (7.1)"]
[null,"l",{"$f":"Operaciones!X27","v":0},"E-government ICT accessibility requirements (7.2)"]
[null,"l",{"$f":"Operaciones!X28","v":0},"E-government ICT accessibility budget (7.3)"]
[null,"l",{"$f":"Operaciones!X29","v":0},"E-government ICT accessibility inclusive processes (7.4)"]

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[null,{"$f":"Catálogos!$K$4&\". \"&Catálogos!$L$4","v":"1. LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"Catálogos!$N$4&\" \"&Catálogos!$O$4&CHAR(10)","v":"1.1 LAWS AND REGULATIONS INCLUDING OR MENTIONING ICT ACCESSIBILITY\n"}]
[null,"Government authorities are normally responsible for policy regarding the ICT sector. Nevertheless, in digital transformation, ICTs are present in every sector. It is important that the leading ministry or regulatory authority guides the effort to update laws and regulations to include ICT accessibility in every sector, with the participation of disabled persons organizations (DPOs).\n"]
[null,"Prior to the creation or revision of any legislation, it is important that the ministry or regulatory body has a clear understanding of the meaning of ICT accessibility and the implications of such policies. Technology is a global industry, hence the importance of harmonized definitions, requirements, and standards.\n"]
[null,"With an overall score of 10 to 20 points , the followings steps should be considered:\n"]
[null,"●   Revision of existing legislation. This will ensure the inclusion of the right to ICT access. In this process it is important to recognize that technology is present in every sector of the economy. Revisions of existing legislation should look to the CRPD to guarantee access to ICTs for everyone."]
[null,"●   Development and creation of new policies and legislation to ensure accessibility to ICTs."]
[null,"●   Consultations with disabled persons organizations. It is crucial that legislators include the participation of persons with disabilities, disability organizations, and other relevant stakeholders from the outset of all policy reviews, policy-making, and/or rule-making processes. This includes facilitating the participation and consultation of both specific ICT accessibility policies, and policies that impact ICT accessibility, such as tariff and licensing policies."]
[null,"●   Targeting and reporting. New or revised laws and policies should establish, annual, measurable targets to be implemented by all relevant stakeholders, issue an annual public progress report, and take necessary enforcement actions when appropriate."]
[null,"●   Periodic reviews. Due to the fast-moving technological developments and market conditions, this policy should be reviewed at least every two years."]
[null,"●   Awareness. Promote advocacy and awareness of these laws and policies regarding the rights of persons with disabilities in the ICT sector (access to digital information, access to accessible ICTs, and so on).\n"]
[null,"Best practices recommend that the relevant ministry or regulatory body creates an accessibility committee.  The main objective of this committee of experts would be to assist other ministries and regulatory bodies to revise and update their own regulatory frameworks. The committee would also promote user interests and ensure the involvement of disabled persons organizations alongside other relevant stakeholders. These may include representatives of ICT service providers, ICT vendors, and assistive technology experts, including rehabilitation professionals, in the development of all policies, regulations, or industry codes from the onset. Such a committee may form sub-committees in specific technical areas such as technology and services.\n"]
[null,"Some of the committee mandates in line with the ministry and/or regulatory body involve:\n"]
[null,"●   promoting the universal provision of ICT networks and services, and connectivity for all;"]
[null,"●   promoting fair competition within the sector;"]
[null,"●   protecting ICT consumers;"]
[null,"●   encouraging investment and innovation;"]
[null,"●   ensuring that users derive maximum benefits in terms of choice, price, and quality;"]
[null,"●   promoting standardization to ensure interoperability and to guarantee that the means of access is predictable and similar across all platforms; "]
[null,"●   promoting the use and international harmonization of standards.\n"]
[null,"It is best practice for ministries and regulatory bodies to follow a public consultation process before they promulgate any rules, regulations, or policies. Public consultation processes generally consist of the publication of an explanatory document for public comment, and the receipt of written and oral submissions at a public hearing. To ensure the participation of persons with disabilities, all documents utilized in these consultation processes must be published in accessible formats.\n"]
[null,"Best practice resources"]
[null,"Many countries in very different regions have developed and adopted disability laws and acts as instruments to abolish discrimination against persons with disabilities and eliminate barriers towards the full enjoyment of their rights and their inclusion in society. These laws and acts contribute to progress towards the implementation of the Convention on the rights of persons with disabilities in national legislation and the vast majority include or mention ICT accessibility. \n"]
[null,"ITU-D digital accessibility resources\n"]
[null,"Model ICT Accessibility Policy Report "]
[null,"Figure 16 description: Cover of the Model ICT Accessibility Policy Report."]
[null,"Source: ITU\n"]
[null,"The ITU-G3ict “Model ICT Accessibility Policy Report”  was developed to help all Member States to create an ICT national accessibility policy framework in consultation with persons with disabilities. The report includes six modules that focus on different aspects of the matter: amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs. The report is available in all six official languages of ITU.\n"]
[null,"The UN has published a website that lists disability laws and acts by country.  All Member States are encouraged to review the information and are asked to inform the ITU-D Rapporteur Group for Question 7/1: Access to telecommunications/ICT services by persons with disabilities and with specific needs, in case any law or regulation should be added to this compilation.\n"]
[null,"UN Disability Laws and Acts by Country/Area"]
[null,"Figure 17: Photography of the UN Department of economic ans social affairs site, \nsection disability, laws and acts by country/ area"]

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[null,{"$f":"Catálogos!$K$4&\". \"&Catálogos!$L$4","v":"1. LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"Catálogos!$N$4&\" \"&Catálogos!$O$4&CHAR(10)","v":"1.1 LAWS AND REGULATIONS INCLUDING OR MENTIONING ICT ACCESSIBILITY\n"}]
[null,"Some regulations include ICT accessibility, but still need revising to ensure that the right to access to technology is included across all sectors. A systematic mechanism must be put in place to ensure the inclusion of ICT accessibility in pertinent legislation and policies. In cases where regulations need reviewing, the revision should be led by the relevant ICT ministry or regulatory body or by an accessibility committee of experts created by the ministry or regulatory body.  The committee will also promote user interests and ensure the involvement of disabled persons organizations alongside other relevant stakeholders and be part of the systematic mechanism put in place. \n"]
[null,"Every new adaptation or regulation should include:\n"]
[null,"• Consultations with disabled persons organizations. It is crucial that legislation provides for the participation of persons with disabilities, disability organizations, and other relevant stakeholders from the outset of all policy reviews, policy-making, and/or rule-making processes. This includes facilitating the participation and consultation of both specific ICT accessibility policies and policies that impact ICT accessibility, such as tariff and licensing policies.\n"]
[null,"• Targeting and reporting. New or revised laws and policies should establish annual, measurable targets to be implemented by all relevant stakeholders, issue an annual public progress report on implementation, and take necessary enforcement actions when appropriate.\n"]
[null,"• Periodic reviews. Due to fast-moving technological developments and market conditions, policy reviews should be carried out at least every two years.\n"]
[null,"Best practice resources"]
[null,"Many countries in very different regions have developed and adopted disability laws and acts as instruments to abolish discrimination against persons with disabilities and eliminate barriers towards the full enjoyment of their rights and their inclusion in society. These laws and acts contribute to progress towards the implementation of the Convention on the rights of persons with disabilities in national legislation and the vast majority include or mention ICT accessibility. \n"]
[null,"ITU-D digital accessibility resources\n"]
[null,"Model ICT Accessibility Policy Report "]
[null,"Figure 16 description: Cover of the Model ICT Accessibility Policy Report."]
[null,"Source: ITU\n"]
[null,"The ITU-G3ict “Model ICT Accessibility Policy Report”  was developed to help all Member States to create an ICT national accessibility policy framework in consultation with persons with disabilities. The report includes six modules that focus on different aspects of the matter: amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs. The report is available in all six official languages of ITU.\n"]
[null,"The UN has published a website that lists disability laws and acts by country.  All Member States are encouraged to review the information and are asked to inform the ITU-D Rapporteur Group for Question 7/1: Access to telecommunications/ICT services by persons with disabilities and with specific needs, in case any law or regulation should be added to this compilation.\n"]
[null,"UN Disability Laws and Acts by Country/Area"]
[null,"Figure 17: Photography of the UN Department of economic ans social affairs site, \nsection disability, laws and acts by country/ area"]

{"sheet":"1.13","index":18,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"Catálogos!$K$4&\". \"&Catálogos!$L$4","v":"1. LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"Catálogos!$N$4&\" \"&Catálogos!$O$4&CHAR(10)","v":"1.1 LAWS AND REGULATIONS INCLUDING OR MENTIONING ICT ACCESSIBILITY\n"}]
[null,"In this case, the laws and regulations are aligned with the articles (highlighted in question 1.1) of the Convention on the Rights of Persons with Disabilities (CRPD). Nevertheless, due to fast-moving technological developments and market conditions, these policies should be reviewed at least every two years.\n"]
[null,"With the accelerating trends of digital transformation, it is imperative to work with disabled persons organizations to explore the accessibility needs of new technologies, such as virtual reality and machine learning.\n"]
[null,"Best practice resources"]
[null,"Many countries in very different regions have developed and adopted disability laws and acts as instruments to abolish discrimination against persons with disabilities and eliminate barriers towards the full enjoyment of their rights and their inclusion in society. These laws and acts contribute to progress towards the implementation of the Convention on the rights of persons with disabilities in national legislation and the vast majority include or mention ICT accessibility. \n"]
[null,"ITU-D digital accessibility resources\n"]
[null,"Model ICT Accessibility Policty Report"]
[null,"Figure 16 description: Cover of the Model ICT Accessibility Policy Report."]
[null,"Source: ITU\n"]
[null,"The ITU-G3ict “Model ICT Accessibility Policy Report”  was developed to help all Member States to create an ICT national accessibility policy framework in consultation with persons with disabilities. The report includes six modules that focus on different aspects of the matter: amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming and public procurement of accessible ICTs. The report is available in all six official languages of ITU.\n"]
[null,"The UN has published a website that lists disability laws and acts by country.  All Member States are encouraged to review the information and are asked to inform the ITU-D Rapporteur Group for Question 7/1: Access to telecommunications/ICT services by persons with disabilities and with specific needs, in case any law or regulation should be added to this compilation.\n"]
[null,"UN Disability Laws and Acts by Country/Area"]
[null,"Figure 17: Photography of the UN Department of economic ans social affairs site, \nsection disability, laws and acts by country/ area"]

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[null,{"$f":"Catálogos!$K$4&\". \"&Catálogos!$L$4","v":"1. LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$5,\" \",Catálogos!$O$5,CHAR(10))","v":"1.2 LAWS AND REGULATIONS DEFINING ACCESSIBILITY \n"}]
[null,"It is not only fundamental to recognize the right to ICT accessibility, but also to define accessible ICTs. A lack of clear definitions often results in problems for law and policy implementation.\n"]
[null,"Government officials, device manufacturers, ICT and telecommunication services, product providers, end users (persons with disabilities), and human rights advocates, among others, need to understand what is considered accessible ICT according to their rights.\n"]
[null,"Moreover, ICTs and telecommunications are part of a global market. It is important that the selected definitions are adjusted to international standards or best practices to ensure the mainstreaming of accessible ICTs and the development of economies of scale.\n"]
[null,"Section 7 provides definitions and key principles related to ICT accessibility that are based on international standards and best practices. These can be included in national laws and regulations.\n"]
[null,"It is important to work with industry, manufacturers, and persons with disabilities so that both the public and private sectors have the same understanding of what makes ICT accessible.\n"]
[null,"Digital inclusion guarantees that all citizens have access to public information and communication as well as public services (health, government, emergency, education, and so on). But also, it reduces inequalities and increases economic growth.\n"]
[null,"From an industry point of view, developing accessible products and services incentivizes manufacturers and suppliers to innovate and produce better products especially by making ICT more user-friendly.\n"]
[null,"Best practice resources"]
[null,"ITU-D digital accessibility resources\n"]
[null,"The ITU-D self-paced online course entitled “ICT Accessibility: The key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"ICT Accessibility: The key to inclusive communication"]
[null,"Figure 18: Photography of ITU Academy Website, Self paced online training, \nICT accessibility the key to inclusive communication\n"]
[null,"Source: ITU\n"]
[null,"The ITU Artificial Intelligence and Information Communication Technology Accessibility  background paper introduces how  artificial  intelligence (AI) has the potential to support and enhance the accessibility of information and communication technologies (ICTs).\n"]
[null,"Following its mission, ITU has also published a compilation of Accessibility Terms and Definitions  to be used for improving the drafting of standards, and to facilitate the mainstreaming of accessibility in standards that will include persons with disabilities, older persons with age-related disabilities and persons with specific needs. These definitions were revised and include feedback from disabled persons organizations and persons with disabilities stakeholders.\n"]
[null,"Two of the most important and detailed standards in terms of definitions of ICT accessibility are the European EN 301 549 and the American Section 508.\n"]
[null,"EN 301 549  was originally developed to assist with the public procurement of ICT products and services in Europe. It contains three main aspects:"]
[null,"1.  A high level, and reasonable understandable description of accessibility features and functions required by people with certain functional limitations or disabilities."]
[null,"2.  A set of detailed accessibility requirements for each of these features and functions."]
[null,"3.  A series of tests to demonstrate that the requirements are met.\n"]
[null," In 1998, the United States Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Under Section 508 , agencies must give employees with disabilities and members of the public, access to information comparable to the access available to others. The U.S. Access Board  was responsible for developing ICT accessibility standards to incorporate into regulations that govern federal procurement practices, including Section 508.\n"]
[null,"It is important to mention that these two standards are harmonized and updated in response to market trends and innovations in technology.  Any ICT product or service conforming with one standard, will also conform with the other.\n"]
[null,"They also include the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG 2.0), a globally recognized voluntary consensus standard for web content and ICT."]

{"sheet":"1.22","index":20,"n_rows":22,"n_cols":2,"rows_kept":22,"cut":false,"hidden":true,"merged":[]}
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[null,"ICTs and telecommunications make up part of a global market. It is important that the definitions included in national laws and regulations be adjusted to international standards or best practices to ensure that ICT accessibility can be mainstreamed, and economies of scale developed.\n"]
[null,"A revision of existing laws and regulations is recommended to ensure straightforward definitions of key principles related to ICT accessibility.\n"]
[null,"Section 7  provides definitions and key principles regarding ICT accessibility that are based on international standards and best practices. This information can be used in the development and/or revision of national laws and regulations.\n"]
[null,"It is important to raise awareness among all national key stakeholders (government, broadcasters, industry, private sector, academia, NGOs, and so on) about the need to promote ICT accessibility and to mainstream inclusion through adequate language, definitions, and provisions in national policies, laws and regulations.\n"]
[null,"Best practice resources"]
[null,"ITU-D digital accessibility resources\n"]
[null,"The ITU-D self-paced online course entitled “ICT Accessibility: The key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"ICT Accessibility: The key to inclusive communication"]
[null,"Figure 18: Photography of ITU Academy Website, Self paced online training, \nICT accessibility the key to inclusive communication\n"]
[null,"Source: ITU\n"]
[null,"The ITU Artificial Intelligence and Information Communication Technology Accessibility  background paper introduces how  artificial  intelligence (AI) has the potential to support and enhance the accessibility of information and communication technologies (ICTs).\n"]
[null,"Following its mission, ITU has also published a compilation of Accessibility Terms and Definitions  to be used for improving the drafting of standards, and to facilitate the mainstreaming of accessibility in standards that will include persons with disabilities, older persons with age-related disabilities and persons with specific needs. These definitions were revised and include feedback from disabled persons organizations and persons with disabilities stakeholders.\n"]
[null,"Two of the most important and detailed standards in terms of definitions of ICT accessibility are the European EN 301 549 and the American Section 508.\n"]
[null,"EN 301 549  was originally developed to assist with the public procurement of ICT products and services in Europe. It contains three main aspects:"]
[null,"1.  A high level, and reasonable understandable description of accessibility features and functions required by people with certain functional limitations or disabilities."]
[null,"2.  A set of detailed accessibility requirements for each of these features and functions."]
[null,"3.  A series of tests to demonstrate that the requirements are met.\n"]
[null," In 1998, the United States Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Under Section 508 , agencies must give employees with disabilities and members of the public, access to information comparable to the access available to others. The U.S. Access Board  was responsible for developing ICT accessibility standards to incorporate into regulations that govern federal procurement practices, including Section 508.\n"]
[null,"It is important to mention that these two standards are harmonized and updated in response to market trends and innovations in technology.  Any ICT product or service conforming with one standard, will also conform with the other.\n"]
[null,"They also include the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG 2.0), a globally recognized voluntary consensus standard for web content and ICT."]

{"sheet":"1.23","index":21,"n_rows":21,"n_cols":2,"rows_kept":21,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$5,\" \",Catálogos!$O$5,CHAR(10))","v":"1.2 LAWS AND REGULATIONS DEFINING ACCESSIBILITY \n"}]
[null,"ICTs and telecommunications make up part of a global market. It is important that the definitions included in national laws and regulations adjust to international standards or best practices to ensure that ICT accessibility can be mainstreamed, and economies of scale developed.\n"]
[null,"Section 7 provides definitions and key principles regarding ICT accessibility that are based on international standards and best practices. This information can be used in the development and/or revision of national laws and regulations.\n"]
[null,"Revised definitions as well as the implications of ICT accessibility should be reviewed periodically, taking into consideration new trends and innovations in this sector.\n"]
[null,"Best practice resources"]
[null,"ITU-D digital accessibility resources\n"]
[null,"The ITU-D self-paced online course entitled “ICT Accessibility: The key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"ICT Accessibility: The key to inclusive communication"]
[null,"Figure 18: Photography of ITU Academy Website, Self paced online training, \nICT accessibility the key to inclusive communication\n"]
[null,"Source: ITU\n"]
[null,"The ITU Artificial Intelligence and Information Communication Technology Accessibility  background paper introduces how  artificial  intelligence (AI) has the potential to support and enhance the accessibility of information and communication technologies (ICTs).\n"]
[null,"Following its mission, ITU has also published a compilation of Accessibility Terms and Definitions  to be used for improving the drafting of standards, and to facilitate the mainstreaming of accessibility in standards that will include persons with disabilities, older persons with age-related disabilities and persons with specific needs. These definitions were revised and include feedback from disabled persons organizations and persons with disabilities stakeholders.\n"]
[null,"Two of the most important and detailed standards in terms of definitions of ICT accessibility are the European EN 301 549 and the American Section 508.\n"]
[null,"EN 301 549  was originally developed to assist with the public procurement of ICT products and services in Europe. It contains three main aspects:"]
[null,"1.  A high level, and reasonable understandable description of accessibility features and functions required by people with certain functional limitations or disabilities."]
[null,"2.  A set of detailed accessibility requirements for each of these features and functions."]
[null,"3.  A series of tests to demonstrate that the requirements are met.\n"]
[null," In 1998, the United States Congress amended the Rehabilitation Act of 1973 to require Federal agencies to make their electronic and information technology (EIT) accessible to people with disabilities. Under Section 508 , agencies must give employees with disabilities and members of the public, access to information comparable to the access available to others. The U.S. Access Board  was responsible for developing ICT accessibility standards to incorporate into regulations that govern federal procurement practices, including Section 508.\n"]
[null,"It is important to mention that these two standards are harmonized and updated in response to market trends and innovations in technology.  Any ICT product or service conforming with one standard, will also conform with the other.\n"]
[null,"They also include the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG 2.0), a globally recognized voluntary consensus standard for web content and ICT."]

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[null,"Governments across the world inform their citizens and others through digital platforms. These channels have broad reach and include television, radio, SMS, transit advertising, direct mail, and websites. These electronic communications should be delivered in an accessible format(s) for everyone in society.\n"]
[null,"Laws and regulations must be developed in order to guarantee that it is clear: all government electronic communications (photos, video, audio, social network content, infographics, charts, text documents, presentations, spreadsheets.) are to be accessible to the entire population.\n"]
[null,"Clear definitions of accessible communications need to be included (and developed if they do not already exist). If government communications are to be delivered in an electronic or print version or via video or radio platforms, it is important to understand the different accessibility requirements for each scenario.\n"]
[null,"The Web Content Accessibility Guidelines, developed by the World Wide Web Consortium, include different success criteria to ensure accessible electronic communications. Also, most used software employed to create electronic communications have embedded the necessary functionalities to ensure the creation of accessible communications.\n"]
[null,"Persons with disabilities organizations should also be consulted during the development of and/or reforms to relevant laws and regulations.\n"]
[null,"Best practice resources"]
[null,"Canada: The Policy on Communications and Federal Identity  took effect in Canada in May 2016. The document refers to how communications are central to the Canadian Government. The public sector is responsible for communicating with its citizens to help protect their interests and well-being, and to promote Canada as a prosperous, diverse, and welcoming country. Communications requirements must comply with various elements. For more information, refer to the Standard on Web Accessibility , which is harmonized with WCAG 2.0.\n"]
[null,"Hong Kong (SAR of China): In March 2012, the Government of Hong Kong (SAR of China) published the Guidelines on Dissemination of Information through Government Websites . This document states that the Government is committed to using information and communication technology in circulating information and delivering public services, taking advantage of the Internet ability to host a massive repository of dynamic information which can be made available to anyone, anywhere, at any time. Ensuring content accessibility is a guideline requirement. Besides providing practical examples of accessibility, the document refers to WCAG 2.0 as the standard to comply with, as well as the Technical Notes on Website Development and Maintenance , a more detailed technical document last updated in January 2021.\n"]
[null,"Japan: Japan’s 2016 Disability Discrimination Act  came into force in April 2016. The policy refers to “information accessibility” and the term includes web content. The basic policy of the law strongly encourages organizations to make their information (including web content) accessible.\n"]
[null,"Russian Federation: Federal law 181-FZ \"On social protection of persons with disabilities in the Russian Federation\" represents the main legislation which provides an accessible environment, information and, equal access to ICTs for persons with disabilities. The following conditions were supplemented after the Russian Federation ratified the UN CRPD:\n"]
[null,"•  facilities with inscriptions, text and other graphic information in large print, Braille including;"]
[null,"•  people with disabilities with all the required information on communication services through all means available to them, guaranteed by the communication service provider;"]
[null,"•  necessary information for people with disabilities in audio and visual communication facilities without charging an additional fee information;"]
[null,"•  assistance for people with disabilities to use terminal equipment by the communication service provider;"]
[null,"•  possibility that people with disabilities perform emergency calls by sending short messages via mobile radio system, as guaranteed by the communication service provider; "]
[null,"•  access to people with disabilities to universal services;"]
[null,"•  access official websites of federal government agencies, state authorities of subjects of the Russian Federation and local governments for visually impaired people;"]
[null,"•  support for educational activity using e-learning technologies and distance learning;"]
[null,"•  transition infrastructure and library files, museum, cinema, video and digital to guarantee free access to these funds audio;"]
[null,"•  subtitling and audio of films produced with government support;"]
[null,"•  availability of information in special libraries in accessible formats and in a variety of hardware for visually impaired people;"]
[null,"•  establishing distance education centres for children with disabilities;"]
[null,"•  providing to children with disabilities computers and software, telecommunications and special education;"]
[null,"•  Internet access for all participants in the educational process;"]
[null,"•  accessibility requirements to electronic resources in Russian language Internet for visually impaired (general requirements and requirements of the components of Internet resources)."]

{"sheet":"1.32","index":23,"n_rows":26,"n_cols":2,"rows_kept":26,"cut":false,"hidden":true,"merged":[]}
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[null,"The right of access to information is recognized in some laws and regulations.\n"]
[null,"Further revision of existing laws and regulations is needed to ensure the presence of clear definitions regarding accessible communications. If these communications are to be delivered in an electronic format, what are the accessibility requirements when considering the assistive technologies or accessibility functionalities that will be used to consult the information. If government communications are to be delivered in print version or via video or radio platforms, it is equally important to understand the accessibility requirements for each scenario.\n"]
[null,"The Web Content Accessibility Guidelines, developed by the World Wide Web Consortium, include different success criteria to ensure accessible electronic communications. Also, most used software employed to create electronic communications have embedded the necessary functionalities to ensure the creation of accessible communications.\n"]
[null,"Persons with disabilities and persons with disabilities organizations need to be involved in this process. Assuring their needs and receiving their feedback will strengthen the final results.\n"]
[null,"Best practice resources"]
[null,"Canada: The Policy on Communications and Federal Identity  took effect in Canada in May 2016. The document refers to how communications are central to the Canadian Government. The public sector is responsible for communicating with its citizens to help protect their interests and well-being, and to promote Canada as a prosperous, diverse, and welcoming country. Communications requirements must comply with various elements. For more information, refer to the Standard on Web Accessibility , which is harmonized with WCAG 2.0.\n"]
[null,"Hong Kong (SAR of China): In March 2012, the Government of Hong Kong (SAR of China) published the Guidelines on Dissemination of Information through Government Websites. This document states that the Government is committed to using information and communication technology in circulating information and delivering public services, taking advantage of the Internet ability to host a massive repository of dynamic information which can be made available to anyone, anywhere, at any time. Ensuring content accessibility is a guideline requirement. Besides providing practical examples of accessibility, the document refers to WCAG 2.0 as the standard to comply with, as well as the Technical Notes on Website Development and Maintenance , a more detailed technical document last updated in January 2021.\n"]
[null,"Japan: Japan’s 2016 Disability Discrimination Act  came into force in April 2016. The policy refers to “information accessibility” and the term includes web content. The basic policy of the law strongly encourages organizations to make their information (including web content) accessible.\n"]
[null,"Russian Federation: Federal law 181-FZ \"On social protection of persons with disabilities in the Russian Federation\" represents the main legislation which provides an accessible environment, information and, equal access to ICTs for persons with disabilities. The following conditions were supplemented after the Russian Federation ratified the UN CRPD:\n"]
[null,"•  facilities with inscriptions, text and other graphic information in large print, Braille including;"]
[null,"•  people with disabilities with all the required information on communication services through all means available to them, guaranteed by the communication service provider;"]
[null,"•  necessary information for people with disabilities in audio and visual communication facilities without charging an additional fee information;"]
[null,"•  assistance for people with disabilities to use terminal equipment by the communication service provider;"]
[null,"•  possibility that people with disabilities perform emergency calls by sending short messages via mobile radio system, as guaranteed by the communication service provider; "]
[null,"•  access to people with disabilities to universal services;"]
[null,"•  access official websites of federal government agencies, state authorities of subjects of the Russian Federation and local governments for visually impaired people;"]
[null,"•  support for educational activity using e-learning technologies and distance learning;"]
[null,"•  transition infrastructure and library files, museum, cinema, video and digital to guarantee free access to these funds audio;"]
[null,"•  subtitling and audio of films produced with government support;"]
[null,"•  availability of information in special libraries in accessible formats and in a variety of hardware for visually impaired people;"]
[null,"•  establishing distance education centres for children with disabilities;"]
[null,"•  providing to children with disabilities computers and software, telecommunications and special education;"]
[null,"•  Internet access for all participants in the educational process;"]
[null,"•  accessibility requirements to electronic resources in Russian language Internet for visually impaired (general requirements and requirements of the components of Internet resources)."]

{"sheet":"1.33","index":24,"n_rows":25,"n_cols":2,"rows_kept":25,"cut":false,"hidden":true,"merged":[]}
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[null,"Revision of the existing definitions of accessible communications in laws and regulations is recommended to ensure that they are aligned with international standards. These standards consider the assistive technologies or accessibility functionalities that persons with disabilities use to consult the information in electronic formats, printed versions, or in multimedia formats.\n"]
[null,"The Web Content Accessibility Guidelines, developed by the World Wide Web Consortium, include different success criteria to ensure accessible electronic communications. Also, most used software employed to create electronic communications have embedded the necessary functionalities to ensure the creation of accessible communications.\n"]
[null,"With the accelerated trends of the digital transformation, it is imperative to work with disabled persons organizations to explore their accessibility needs of new communications formats.\n"]
[null,"Best practice resources"]
[null,"Canada: The Policy on Communications and Federal Identity  took effect in Canada in May 2016. The document refers to how communications are central to the Canadian Government. The public sector is responsible for communicating with its citizens to help protect their interests and well-being, and to promote Canada as a prosperous, diverse, and welcoming country. Communications requirements must comply with various elements. For more information, refer to the Standard on Web Accessibility , which is harmonized with WCAG 2.0.\n"]
[null,"Hong Kong (SAR of China): In March 2012, the Government of Hong Kong (SAR of China) published the Guidelines on Dissemination of Information through Government Websites . This document states that the Government is committed to using information and communication technology in circulating information and delivering public services, taking advantage of the Internet ability to host a massive repository of dynamic information which can be made available to anyone, anywhere, at any time. Ensuring content accessibility is a guideline requirement. Besides providing practical examples of accessibility, the document refers to WCAG 2.0 as the standard to comply with, as well as the Technical Notes on Website Development and Maintenance , a more detailed technical document last updated in January 2021.\n"]
[null,"Japan: Japan’s 2016 Disability Discrimination Act  came into force in April 2016. The policy refers to “information accessibility” and the term includes web content. The basic policy of the law strongly encourages organizations to make their information (including web content) accessible.\n"]
[null,"Russian Federation: Federal law 181-FZ \"On social protection of persons with disabilities in the Russian Federation\" represents the main legislation which provides an accessible environment, information and, equal access to ICTs for persons with disabilities. The following conditions were supplemented after the Russian Federation ratified the UN CRPD:\n"]
[null,"•  facilities with inscriptions, text and other graphic information in large print, Braille including;"]
[null,"•  people with disabilities with all the required information on communication services through all means available to them, guaranteed by the communication service provider;"]
[null,"•  necessary information for people with disabilities in audio and visual communication facilities without charging an additional fee information;"]
[null,"•  assistance for people with disabilities to use terminal equipment by the communication service provider;"]
[null,"•  possibility that people with disabilities perform emergency calls by sending short messages via mobile radio system, as guaranteed by the communication service provider; "]
[null,"•  access to people with disabilities to universal services;"]
[null,"•  access official websites of federal government agencies, state authorities of subjects of the Russian Federation and local governments for visually impaired people;"]
[null,"•  support for educational activity using e-learning technologies and distance learning;"]
[null,"•  transition infrastructure and library files, museum, cinema, video and digital to guarantee free access to these funds audio;"]
[null,"•  subtitling and audio of films produced with government support;"]
[null,"•  availability of information in special libraries in accessible formats and in a variety of hardware for visually impaired people;"]
[null,"•  establishing distance education centres for children with disabilities;"]
[null,"•  providing to children with disabilities computers and software, telecommunications and special education;"]
[null,"•  Internet access for all participants in the educational process;"]
[null,"•  accessibility requirements to electronic resources in Russian language Internet for visually impaired (general requirements and requirements of the components of Internet resources)."]

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[null,"More and more governments are using websites and applications to deliver information and services to citizens. To comply with ICT access by persons with disabilities, government websites and mobile applications need to be user-friendly for all users.\n"]
[null,"The goal of any web accessibility policy is to remove barriers that persons with disabilities face when using websites. For example, people who are blind or have impaired vision require websites that are compatible with screen readers that can read text aloud; provide text alternatives for images which describe the content; allow for the resizing of text, images, and page layouts, and provide alternative web navigation aids. People who are deaf or hard-of-hearing will require captions for any spoken content, including videos, media players, and web applications (apps). People with mobility disabilities may require additional time to complete tasks on a website by using streamlined and keyboard-only compatible navigation mechanisms and page functions that permit the utilization of alternative input devices.\n"]
[null,"Web policies can be implemented by one coordinating governmental body, such as a Ministry of Communication and Information Technology, as part of its e-governance measures. \n"]
[null,"Alternatively, sector-specific ministries may adopt web accessibility policies for all websites under their responsibility. For example, a Ministry of Education may implement web accessibility policies for national universities, and Ministries of Finance may do the same for all customs and tax-related websites. Further, countries may decide to adopt standalone web accessibility policies or incorporate such policies into general government website guidelines.\n"]
[null,"The international standard regarding web accessibility is the Web Content Accessibility Guidelines (WCAG) and its equivalent ISO/IEC 40500:2012. It is important to note that WCAG standards are backwards compatible. Content conforming with the last version of the standard will also conform with earlier versions. Even if WCAG do not deprecate or supersede earlier versions, international best practices encourage using the most recent version of WCAG when developing, updating content or accessibility policies. When referring to the WCAG, best practice for government websites is a level of compliance “AA” of the standard.\n"]
[null,"A “Level A” refers to the minimum level of conformance that a website must satisfy in terms of the WCAG guidelines. “Level AA” refers to the intermediate level of conformance that a website must satisfy by meeting all Level A and Level AA success criteria in the WCAG guidelines. “Level AAA” refers to the highest level of conformance that a website may satisfy by meeting all Level A, Level AA and Level AAA success criteria described in the WCAG guidelines.\n"]
[null,"Specifically, what to do and/or consider:\n"]
[null,"•  create a policy of web accessibility including definitions and clearly defining the standard used, the Web Content Accessibility Guidelines and the level of compliance expected from the government;"]
[null,"•  clearly include the stakeholders’ obligations;"]
[null,"•  clearly include a time-frame for implementation;"]
[null,"•  clearly include reporting requirements;"]
[null,"•  communicate to all parties;"]
[null,"•  procurement policies for purchasing websites should ensure the compliance of the accessibility standard;"]
[null,"•  training should be provided to web developers on web accessibility;"]
[null,"•  training should be provided to electronic document creators so that online published content complies with the accessibility requirements.\n"]
[null,"In relation to mobile applications, no international standard for accessibility has been approved to date. Nevertheless, it is important to mention that the Web Content Accessibility Guidelines (WCAG) and its principles, guidelines, and success criteria can be applied to mobile web content, mobile web apps, native apps, and hybrid apps that use web components inside native apps. It provides informative guidance but does not lay out specific requirements. It is also fundamental to work with disabled persons organizations and ensure that these applications are compatible with the accessibility functionalities available in mainstream devices such as smartphones and tablets. \n"]
[null,"Private entities offering website services, applications and content to the public should be encouraged to at least consider on a voluntary basis all aspects of accessibility for persons with disabilities. To achieve a role model stage, it is recommended to create an obligation for private sector websites and mobile apps to be accessible, to protect the rights of persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"India: In 2009, the India Government published the first edition of the Guidelines for Indian Government Websites, which were last updated in September 2019. One of the major focus areas of the Guidelines is web accessibility, which is defined as: 1) Addressing the needs of persons with disabilities, and 2) Ensuring that the sites are accessible with equal ease to all users on all of the major browsers and across all platforms and bandwidths (i.e. universally accessible). The Guidelines are very detailed concerning their content and comply with the WCAG 2.0 level “AA”. \n"]
[null,"Ontario, Canada: Known for one of the most progressive Civil Rights Laws in the world, the Accessibility for Ontarians with Disabilities Act  was enacted in 2005 and amended in 2016. Its mission is to create a barrier-free society by 2025. It requires public sector organizations, large private sector companies, and non-profit organizations with more than 50 employees to make their websites accessible to people with disabilities using the WCAG 2.0 Level “AA” by 2021.\n"]
[null,"Europe: European Accessibility Act : On March 13, 2019, the European Parliament adopted the European Accessibility Act. The Directive aims to improve the functionality of the internal market for accessible products and services by removing barriers created by divergent rules in different Member States of the European Union. \n"]
[null,"Businesses will benefit from:\n"]
[null,"•  common rules on accessibility in the EU, leading to reductions in costs;"]
[null,"•  easier cross-border trading;  "]
[null,"•  more market opportunities for their accessible products and services."]
[null,"Persons with disabilities and older persons will benefit from:"]
[null,"•  more accessible products and services in the market; "]
[null,"•  accessible products and services at more competitive prices;"]
[null,"•  fewer barriers when accessing transport, education, and the open labour market;"]
[null,"•  more jobs available in which accessibility expertise is needed.\n"]
[null,"Products and services covered: The European Accessibility Act covers products and services that have been identified as those that are the most important for persons with disabilities, while also being most likely to have diverse accessibility requirements across EU countries.\n"]
[null,"The Commission consulted stakeholders and accessibility experts and took into account the obligations derived from the UN Convention on the Rights of Persons with Disabilities. These products and services include:\n"]
[null,"•  computers and operating systems;"]
[null,"•  ATMs, ticketing, and check-in machines;"]
[null,"•  smartphones;"]
[null,"•  TV equipment related to digital television services;"]
[null,"•  telephone services and related equipment;"]
[null,"•  access to audio-visual media services, such as television broadcasting and related consumer equipment;"]
[null,"•  services related to air, bus, rail, and waterborne passenger transport;"]
[null,"•  banking services;"]
[null,"•  e-books;"]
[null,"•  e-commerce.\n"]
[null,"For Europe region countries, please be aware of the timeline next Figure.\n"]
[null,"Figure 19: \n• 2012: Start of proceedings \no 03/12/2012: The 2012/0340 COD procedure starts with the legislative proposal. \n• 2016: Approval is given, and the directive goes into effect\no 26/10/2016: Approved\no 02/12/2016: Published in the DOUE\no 22/12/2016: Goes into effect\n• 2018: Deadline for the national transposition of the directive\no 23/09/2018: National transposition\no 23/12/2018: The commission provides the model of compliance, \nthe methodology for follow-up and the reporting regulations\no 23/12/2018: The states will communicate the body responsible for implementing \nthe directive and for monitoring and reporting\n• 2019: Obligation for new websites\no 23/09/2019: The websites published after 23/09/2018 should be accessible\n• 2020: Obligation for all websites \no 23/09/2020: All websites should be accessible\n• 2021: Obligation for apps\no 23/06/2021: The apps should be accessible\no 23/12/2021: The states will give their first report"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$7,\" \",Catálogos!$O$7,CHAR(10))","v":"1.4 LAWS AND REGULATIONS FOR ACCESSIBLE ELECTRONIC COMMUNICATIONS\n"}]
[null,"A revision of the laws and regulations regarding government web accessibility should reference international standards for web accessibility.\n"]
[null,"The international standard regarding web accessibility is the Web Content Accessibility Guidelines (WCAG) and its equivalent ISO/IEC 40500:2012. From a practical standpoint, while the ISO reference is essential to align international and national standards, referencing the last version of WCAG will allow government agencies to integrate the latest developments occurring in the field of web accessibility in an ever-changing technological environment. It is important to note that WCAG standards are backwards compatible. Content conforming with the last version of the standard will also conform with earlier versions. Even if WCAG do not deprecate or supersede earlier versions, international best practices encourage using the most recent version of WCAG when developing, updating content or accessibility policies.  When referring to the WCAG, best practice for government websites is a level of compliance “AA” of the standard.\n"]
[null,"A “Level A” refers to the minimum level of conformance that a website must satisfy in terms of the WCAG guidelines. “Level AA” refers to the intermediate level of conformance that a website must satisfy by meeting all Level A and Level AA success criteria in the WCAG guidelines. “Level AAA” refers to the highest level of conformance that a website may satisfy by meeting all Level A, Level AA and Level AAA success criteria described in the WCAG guidelines.\n"]
[null,"In relation to mobile applications, no international standard for accessibility has been approved to date. Nevertheless, it is important to mention that the Web Content Accessibility Guidelines (WCAG) and its principles, guidelines, and success criteria can be applied to mobile web content, mobile web apps, native apps, and hybrid apps that use web components inside native apps. It provides informative guidance but does not lay out specific requirements. It is also fundamental to work with disabled persons organizations and ensure that these applications are compatible with the accessibility functionalities available in mainstream devices such as smartphones and tablets. \n"]
[null,"It is also recommended to create an obligation for private sector websites and mobile apps to be accessible, to protect the rights of persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"India: In 2009, the India Government published the first edition of the Guidelines for Indian Government Websites, which were last updated in September 2019. One of the major focus areas of the Guidelines is web accessibility, which is defined as: 1) Addressing the needs of persons with disabilities, and 2) Ensuring that the sites are accessible with equal ease to all users on all of the major browsers and across all platforms and bandwidths (i.e. universally accessible). The Guidelines are very detailed concerning their content and comply with the WCAG 2.0 level “AA”. \n"]
[null,"Ontario, Canada: Known for one of the most progressive Civil Rights Laws in the world, the Accessibility for Ontarians with Disabilities Act  was enacted in 2005 and amended in 2016. Its mission is to create a barrier-free society by 2025. It requires public sector organizations, large private sector companies, and non-profit organizations with more than 50 employees to make their websites accessible to people with disabilities using the WCAG 2.0 Level “AA” by 2021.\n"]
[null,"Europe: European Accessibility Act : On March 13, 2019, the European Parliament adopted the European Accessibility Act. The Directive aims to improve the functionality of the internal market for accessible products and services by removing barriers created by divergent rules in different Member States of the European Union. \n"]
[null,"Businesses will benefit from:\n"]
[null,"•  common rules on accessibility in the EU, leading to reductions in costs;"]
[null,"•  easier cross-border trading;  "]
[null,"•  more market opportunities for their accessible products and services."]
[null,"Persons with disabilities and older persons will benefit from:"]
[null,"•  more accessible products and services in the market; "]
[null,"•  accessible products and services at more competitive prices;"]
[null,"•  fewer barriers when accessing transport, education, and the open labour market;"]
[null,"•  more jobs available in which accessibility expertise is needed.\n"]
[null,"Products and services covered: The European Accessibility Act covers products and services that have been identified as those that are the most important for persons with disabilities, while also being most likely to have diverse accessibility requirements across EU countries.\n"]
[null,"The Commission consulted stakeholders and accessibility experts and took into account the obligations derived from the UN Convention on the Rights of Persons with Disabilities. These products and services include:\n"]
[null,"•  computers and operating systems;"]
[null,"•  ATMs, ticketing, and check-in machines;"]
[null,"•  smartphones;"]
[null,"•  TV equipment related to digital television services;"]
[null,"•  telephone services and related equipment;"]
[null,"•  access to audio-visual media services, such as television broadcasting and related consumer equipment;"]
[null,"•  services related to air, bus, rail, and waterborne passenger transport;"]
[null,"•  banking services;"]
[null,"•  e-books;"]
[null,"•  e-commerce.\n"]
[null,"For Europe region countries, please be aware of the timeline next Figure.\n"]
[null,"Figure 19: \n• 2012: Start of proceedings \no 03/12/2012: The 2012/0340 COD procedure starts with the legislative proposal. \n• 2016: Approval is given, and the directive goes into effect\no 26/10/2016: Approved\no 02/12/2016: Published in the DOUE\no 22/12/2016: Goes into effect\n• 2018: Deadline for the national transposition of the directive\no 23/09/2018: National transposition\no 23/12/2018: The commission provides the model of compliance, \nthe methodology for follow-up and the reporting regulations\no 23/12/2018: The states will communicate the body responsible for implementing \nthe directive and for monitoring and reporting\n• 2019: Obligation for new websites\no 23/09/2019: The websites published after 23/09/2018 should be accessible\n• 2020: Obligation for all websites \no 23/09/2020: All websites should be accessible\n• 2021: Obligation for apps\no 23/06/2021: The apps should be accessible\no 23/12/2021: The states will give their first report"]

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[null,{"$f":"Catálogos!$K$4&\". \"&Catálogos!$L$4","v":"1. LAW AND REGULATION BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$7,\" \",Catálogos!$O$7,CHAR(10))","v":"1.4 LAWS AND REGULATIONS FOR ACCESSIBLE ELECTRONIC COMMUNICATIONS\n"}]
[null,"A revision of the laws and regulations regarding government web accessibility should reference international standards for web accessibility.\nFrom a practical standpoint, while the ISO reference is essential to align international and national standards, referencing the last version of WCAG will allow government agencies to integrate the latest developments occurring in the field of web accessibility in an ever-changing technological environment. It is important to note that WCAG standards are backwards compatible. Content conforming with the last version of the standard will also conform with earlier versions. Even if WCAG do not deprecate or supersede earlier versions, international best practices encourage using the most recent version of WCAG when developing, updating content or accessibility policies . When referring to the WCAG, best practice for government websites is a level of compliance “AA” of the standard."]
[null,"It is also recommended to create the obligation for private sector websites and mobile apps to be accessible, to protect the rights of persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"India: In 2009, the India Government published the first edition of the Guidelines for Indian Government Websites, which were last updated in September 2019. One of the major focus areas of the Guidelines is web accessibility, which is defined as: 1) Addressing the needs of persons with disabilities, and 2) Ensuring that the sites are accessible with equal ease to all users on all of the major browsers and across all platforms and bandwidths (i.e. universally accessible). The Guidelines are very detailed concerning their content and comply with the WCAG 2.0 level “AA”. \n"]
[null,"Ontario, Canada: Known for one of the most progressive Civil Rights Laws in the world, the Accessibility for Ontarians with Disabilities Act  was enacted in 2005 and amended in 2016. Its mission is to create a barrier-free society by 2025. It requires public sector organizations, large private sector companies, and non-profit organizations with more than 50 employees to make their websites accessible to people with disabilities using the WCAG 2.0 Level “AA” by 2021.\n"]
[null,"Europe: European Accessibility Act : On March 13, 2019, the European Parliament adopted the European Accessibility Act. The Directive aims to improve the functionality of the internal market for accessible products and services by removing barriers created by divergent rules in different Member States of the European Union. \n"]
[null,"Businesses will benefit from:\n"]
[null,"•  common rules on accessibility in the EU, leading to reductions in costs;"]
[null,"•  easier cross-border trading;  "]
[null,"•  more market opportunities for their accessible products and services."]
[null,"Persons with disabilities and older persons will benefit from:"]
[null,"•  more accessible products and services in the market; "]
[null,"•  accessible products and services at more competitive prices;"]
[null,"•  fewer barriers when accessing transport, education, and the open labour market;"]
[null,"•  more jobs available in which accessibility expertise is needed.\n"]
[null,"Products and services covered: The European Accessibility Act covers products and services that have been identified as those that are the most important for persons with disabilities, while also being most likely to have diverse accessibility requirements across EU countries.\n"]
[null,"The Commission consulted stakeholders and accessibility experts and took into account the obligations derived from the UN Convention on the Rights of Persons with Disabilities. These products and services include:\n"]
[null,"•  computers and operating systems;"]
[null,"•  ATMs, ticketing, and check-in machines;"]
[null,"•  smartphones;"]
[null,"•  TV equipment related to digital television services;"]
[null,"•  telephone services and related equipment;"]
[null,"•  access to audio-visual media services, such as television broadcasting and related consumer equipment;"]
[null,"•  services related to air, bus, rail, and waterborne passenger transport;"]
[null,"•  banking services;"]
[null,"•  e-books;"]
[null,"•  e-commerce.\n"]
[null,"For Europe region countries, please be aware of the timeline next Figure.\n"]
[null,"Figure 19: \n• 2012: Start of proceedings \no 03/12/2012: The 2012/0340 COD procedure starts with the legislative proposal. \n• 2016: Approval is given, and the directive goes into effect\no 26/10/2016: Approved\no 02/12/2016: Published in the DOUE\no 22/12/2016: Goes into effect\n• 2018: Deadline for the national transposition of the directive\no 23/09/2018: National transposition\no 23/12/2018: The commission provides the model of compliance, \nthe methodology for follow-up and the reporting regulations\no 23/12/2018: The states will communicate the body responsible for implementing \nthe directive and for monitoring and reporting\n• 2019: Obligation for new websites\no 23/09/2019: The websites published after 23/09/2018 should be accessible\n• 2020: Obligation for all websites \no 23/09/2020: All websites should be accessible\n• 2021: Obligation for apps\no 23/06/2021: The apps should be accessible\no 23/12/2021: The states will give their first report"]

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[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities.\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$8,\" \",Catálogos!$O$8,CHAR(10))","v":"1.5 LAWS AND REGULATIONS FOR WEBSITES AND MOBILE APPLICATIONS\n"}]
[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities.\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$8,\" \",Catálogos!$O$8,CHAR(10))","v":"1.5 LAWS AND REGULATIONS FOR WEBSITES AND MOBILE APPLICATIONS\n"}]
[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities.\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$K$5,\". \",Catálogos!$L$5)","v":"2. POLITICAL BUY-IN BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$9,\" \",Catálogos!$O$9,CHAR(10))","v":"2.1 ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?\n"}]
[null,"Accessibility to physical space in public offices and multinational enterprises has vastly advanced at the international level. Nevertheless, nine out of ten Internet sites are still not accessible. There are no ramps to the digital space. The main reason for this digital gap is the very poor knowledge about what ICT accessibility means. As a result, governments are not buying accessible sites, developers and content creators do not know that web accessibility standards exist, and manufacturers and operators are not innovating to create accessible products and services.\n"]
[null,"National and/or regional events are important to raise the visibility of ICT accessibility and to share best practices. These events should offer presentations on accessibility to information and communication technologies to relevant actors including ministers of ICT, education, health, and so on; telecommunication operators; university deans; civil society organizations; representatives of persons with disabilities; and industry members.\n"]
[null,"These regional events are also an opportunity for workshops and trainings.\n"]
[null,"Best practice resources"]
[null,"Regional / national\n"]
[null,"Access Israel : Access Israel, established in 1999, is the first non-profit organization in Israel whose main mission is to promote accessibility and inclusion to improve the quality of life of persons with disabilities and older persons. Access Israel strives to make a place where people with various disabilities are integrated into society with dignity, respect, equal rights, and maximum independence.\n"]
[null,"M-enabling : Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase featuring innovative technology, benefiting more than one billion users worldwide. \n"]
[null,"Accessible Americas : Accessible Americas is the main ITU regional event focused on digital inclusion and ICT accessibility, which plays a role of vital importance in the empowerment of persons with disabilities, women and girls, youth, older persons, indigenous people, migrants, and other individuals with specific needs. The purpose is to present best practices in digital inclusion that will encourage stakeholders to join efforts in seeking solutions to eliminate barriers of access to ICT, enabling human development and promoting accessibility policies that will improve the quality of life of all individuals without discrimination. To date, there have been seven editions of the conference. \n"]
[null,"Accessible Europe : This regional initiative aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and other groups of people with specific needs, to take advantage of ICT, by focusing on capacity-building in digital skills.  To date, there have been two editions of the event.\n"]
[null,"Bosnia and Herzegovina: Bosnia and Herzegovina implemented activities by the regulatory authority to ensure the implementation of accessible ICTs through a multi- stakeholder engagement. Furthermore, in support to the development of the legal and regulatory framework, the ITU Joint Coordination Activity on Accessibility and Human Factors devoted a session to discuss challenges and opportunities in ensuring accessible ICTs in the countries of the Western Balkans (Bosnia and Herzegovina, Republic of Serbia, Montenegro, North Macedonia).\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$K$5,\". \",Catálogos!$L$5)","v":"2. POLITICAL BUY-IN BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$9,\" \",Catálogos!$O$9,CHAR(10))","v":"2.1 ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?\n"}]
[null,"National and/or regional events are important to raise the visibility of ICT accessibility and to share best practices. These events should offer presentations on accessibility to information and communication technologies to relevant actors including ministers of ICT, education, health, and so on;  telecommunication operators; university deans; civil society organizations; representatives of persons with disabilities; and industry members.\n"]
[null,"These events are an opportunity for end users to discuss their needs as well as for industry members to present new ICT trends in products and services.\n"]
[null,"Best practice resources"]
[null,"Regional / national\n"]
[null,"Access Israel : Access Israel, established in 1999, is the first non-profit organization in Israel whose main mission is to promote accessibility and inclusion to improve the quality of life of persons with disabilities and older persons. Access Israel strives to make a place where people with various disabilities are integrated into society with dignity, respect, equal rights, and maximum independence.\n"]
[null,"M-enabling : Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase featuring innovative technology, benefiting more than one billion users worldwide. \n"]
[null,"Accessible Americas : Accessible Americas is the main ITU regional event focused on digital inclusion and ICT accessibility, which plays a role of vital importance in the empowerment of persons with disabilities, women and girls, youth, older persons, indigenous people, migrants, and other individuals with specific needs. The purpose is to present best practices in digital inclusion that will encourage stakeholders to join efforts in seeking solutions to eliminate barriers of access to ICT, enabling human development and promoting accessibility policies that will improve the quality of life of all individuals without discrimination. To date, there have been seven editions of the conference. \n"]
[null,"Accessible Europe : This regional initiative aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and other groups of people with specific needs, to take advantage of ICT, by focusing on capacity-building in digital skills.  To date, there have been two editions of the event.\n"]
[null,"Bosnia and Herzegovina: Bosnia and Herzegovina implemented activities by the regulatory authority to ensure the implementation of accessible ICTs through a multi- stakeholder engagement. Furthermore, in support to the development of the legal and regulatory framework, the ITU Joint Coordination Activity on Accessibility and Human Factors devoted a session to discuss challenges and opportunities in ensuring accessible ICTs in the countries of the Western Balkans (Bosnia and Herzegovina, Republic of Serbia, Montenegro, North Macedonia).\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$9,\" \",Catálogos!$O$9,CHAR(10))","v":"2.1 ARE PERIODIC EVENTS REGARDING ICT ACCESSIBILITY BEING HELD AS A STRATEGY FOR AWARENESS AND THE CREATION OF CAPABILITIES?\n"}]
[null,"Best practices and experiences in national or regional events should be collected and shared with all stakeholders to achieve digitally inclusive communities.\n"]
[null,"Countries that are more advanced in ICT accessibility should lead their regions and support other countries in the implementation of their digitally inclusive strategy. By leading by example, global commitments such as the SDGs will be easier to achieve.\n"]
[null,"Best practice resources"]
[null,"Regional / national\n"]
[null,"Access Israel : Access Israel, established in 1999, is the first non-profit organization in Israel whose main mission is to promote accessibility and inclusion to improve the quality of life of persons with disabilities and older persons. Access Israel strives to make a place where people with various disabilities are integrated into society with dignity, respect, equal rights, and maximum independence.\n"]
[null,"M-enabling : Bringing together professionals, corporations, service organizations, and key thought leaders, the M-Enabling Summit is an all-inclusive conference and showcase featuring innovative technology, benefiting more than one billion users worldwide. \n"]
[null,"Accessible Americas : Accessible Americas is the main ITU regional event focused on digital inclusion and ICT accessibility, which plays a role of vital importance in the empowerment of persons with disabilities, women and girls, youth, older persons, indigenous people, migrants, and other individuals with specific needs. The purpose is to present best practices in digital inclusion that will encourage stakeholders to join efforts in seeking solutions to eliminate barriers of access to ICT, enabling human development and promoting accessibility policies that will improve the quality of life of all individuals without discrimination. To date, there have been seven editions of the conference. \n"]
[null,"Accessible Europe : This regional initiative aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and other groups of people with specific needs, to take advantage of ICT, by focusing on capacity-building in digital skills.  To date, there have been two editions of the event.\n"]
[null,"Bosnia and Herzegovina: Bosnia and Herzegovina implemented activities by the regulatory authority to ensure the implementation of accessible ICTs through a multi- stakeholder engagement. Furthermore, in support to the development of the legal and regulatory framework, the ITU Joint Coordination Activity on Accessibility and Human Factors devoted a session to discuss challenges and opportunities in ensuring accessible ICTs in the countries of the Western Balkans (Bosnia and Herzegovina, Republic of Serbia, Montenegro, North Macedonia).\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$10,\" \",Catálogos!$O$10,CHAR(10))","v":"3.1 STANDARDS DEFINING ICT ACCESSIBILITY\n"}]
[null,"ICT and telecommunications are a global market. Most ICT accessibility standards are harmonized. This means that an ICT product or service conforming with one standard will also likely conform with the other.\n"]
[null,"Significant economies of scale can be achieved by both industry and governments through the development and procurement of ICTs that follow common standards.\n"]
[null,"Fragmentation normally occurs when the use of locally developed standards is prioritized over adopting or contributing to the development of international standards. The systematic adoption and use of commonly accepted and utilized technical standards for procurement of accessible ICTs is critical to success for several reasons.\n"]
[null,"There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards by countries worldwide. Within these standards one can find:\n"]
[null,"•  a high level and reasonably understandable description of accessibility features and functions required by people with certain functional limitations or disabilities;\n"]
[null,"•  a set of detailed accessibility requirements for each of these features and functions;"]
[null,"•  a series of tests to ensure and demonstrate that the requirements are met.\n"]
[null,"The standards also provide government officials and industry representatives with information on generic requirements of ICT accessibility, ICT with two-way voice communication, ICT with video capabilities, hardware, software, web, non-web documents, documentation and support services, and ICT that provides relay or emergency service access.\n"]
[null,"It is essential to continuously revise international standards and develop a national standard in harmony with them.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources on accessibility standards\n"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services” , prepared in the context of two European Regional Initiatives approved by WTDC- 17 aims at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICTs.\n"]
[null,"ITU-D “Toolkit and Global Standard for safe listening devices and systems” , provides practical guidance to support Member States, industry partners and civil society groups in the use and implementation of the WHO-ITU H.870 global standard on safe listening devices and systems. \n"]
[null,"Japan: The Japanese Industrial Standards JIS X 8341-3:2016  are identical to ISO/IEC 40500:2012 (Web Content Accessibility Guidelines 2.0) and have exactly the same success criteria as WCAG 2.0. The WAIC (Web Accessibility Infrastructure Committee in Japan) oversaw the update of JIS X 8341-3. JIS standards can be updated every five years and JIS X 8341-3 is scheduled for update in 2021. The Japanese Ministry of Internal Affairs and Communications encouraged public sectors websites to conform to Level AA of JIS X 8341-3:2016 by the end of March 2018. Public sectors include ministries, local governments, and independent administrative agencies.\n"]
[null,"China: With regard to the rules on accessibility of ICT, the Ministry of Industry and Information Technology (MIIT, the former Ministry of Information Industry) of the People’s Republic of China  scheduled work accessibility of information on their plan \"sunny green project\" and launched research tasks to develop a related standard. Thereafter, MIIT has issued a series of standards on access to information technology, facilities, services, products, among others, of the telecommunications network and the Internet. The standard “Technical requirements for web accessibility” (YD/T 1761-2012) issued by MIIT in 2012 is the main technical basis for the development of accessible websites in China. The next standard “Technical requirements for accessible mobile communications terminals” will become the main technical basis for developing mobile communication terminals accessible to native enterprises in China.\n"]
[null,"Republic of Korea: The Act on Welfare of Persons with Disabilities  applies to web-based and non-web assets and services within the Republic’s private and public sector workplaces. The Act uses the WCAG Version 2.0 to determine conformance with an acceptable level of accessibility. The Republic of Korea also makes use of its own standard, the Korean Web Content Accessibility Guidelines Version 2.1. Inspired by the W3C, these guidelines not only align well with Level A of the WCAG 2.0 but also contain additional technical specifications that lay out how web developers can make websites more accessible to citizens with disabilities. Finally, these Accessibility Guidelines include 12 domestic criteria alongside the WCAG 2.0, thus ensuring the relevant web content is fully accessible. With this approach alone, the Republic of Korea helps ensure that any web-related initiative proposed by the Act falls in line with the minimum level of WCAG conformance. Simply drafting and passing an Act like this might have been sufficient for some policy-makers, but by devising its own Accessibility Guidelines, the Korean Government gave the Ministry of Health and Welfare and all applicable organizations a clear and charted path to implementation and success.\n"]

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[null,{"$f":"CONCATENATE(Catálogos!$N$10,\" \",Catálogos!$O$10,CHAR(10))","v":"3.1 STANDARDS DEFINING ICT ACCESSIBILITY\n"}]
[null,"Be sure to revise and update current national standards and harmonize them with international standards.\n"]
[null,"Industry members as well as disabled persons organizations should contribute to the revision or creation of these standards.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources on accessibility standards\n"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services” , prepared in the context of two European Regional Initiatives approved by WTDC- 17 aims at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICTs.\n"]
[null,"ITU-D “Toolkit and Global Standard for safe listening devices and systems” , provides practical guidance to support Member States, industry partners and civil society groups in the use and implementation of the WHO-ITU H.870 global standard on safe listening devices and systems. \n"]
[null,"Japan: The Japanese Industrial Standards JIS X 8341-3:2016  are identical to ISO/IEC 40500:2012 (Web Content Accessibility Guidelines 2.0) and have exactly the same success criteria as WCAG 2.0. The WAIC (Web Accessibility Infrastructure Committee in Japan) oversaw the update of JIS X 8341-3. JIS standards can be updated every five years and JIS X 8341-3 is scheduled for update in 2021. The Japanese Ministry of Internal Affairs and Communications encouraged public sectors websites to conform to Level AA of JIS X 8341-3:2016 by the end of March 2018. Public sectors include ministries, local governments, and independent administrative agencies.\n"]
[null,"China: With regard to the rules on accessibility of ICT, the Ministry of Industry and Information Technology (MIIT, the former Ministry of Information Industry) of the People’s Republic of China  scheduled work accessibility of information on their plan \"sunny green project\" and launched research tasks to develop a related standard. Thereafter, MIIT has issued a series of standards on access to information technology, facilities, services, products, among others, of the telecommunications network and the Internet. The standard “Technical requirements for web accessibility” (YD/T 1761-2012) issued by MIIT in 2012 is the main technical basis for the development of accessible websites in China. The next standard “Technical requirements for accessible mobile communications terminals” will become the main technical basis for developing mobile communication terminals accessible to native enterprises in China.\n"]
[null,"Republic of Korea: The Act on Welfare of Persons with Disabilities  applies to web-based and non-web assets and services within the Republic’s private and public sector workplaces. The Act uses the WCAG Version 2.0 to determine conformance with an acceptable level of accessibility. The Republic of Korea also makes use of its own standard, the Korean Web Content Accessibility Guidelines Version 2.1. Inspired by the W3C, these guidelines not only align well with Level A of the WCAG 2.0 but also contain additional technical specifications that lay out how web developers can make websites more accessible to citizens with disabilities. Finally, these Accessibility Guidelines include 12 domestic criteria alongside the WCAG 2.0, thus ensuring the relevant web content is fully accessible. With this approach alone, the Republic of Korea helps ensure that any web-related initiative proposed by the Act falls in line with the minimum level of WCAG conformance. Simply drafting and passing an Act like this might have been sufficient for some policy-makers, but by devising its own Accessibility Guidelines, the Korean Government gave the Ministry of Health and Welfare and all applicable organizations a clear and charted path to implementation and success.\n"]

{"sheet":"3.13","index":36,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$10,\" \",Catálogos!$O$10,CHAR(10))","v":"3.1 STANDARDS DEFINING ICT ACCESSIBILITY\n"}]
[null,"Revise and update current national standards and harmonize them with international standards.\n"]
[null,"Work with industry members to develop new standards that ensure accessibility of new ICTs.\n"]
[null,"Industry members as well as disabled persons organizations should contribute to the revision or creation of these standards.\n"]
[null,"New trends in technology should be considered and added to current standards. Virtual reality and machine learning, among other emerging technologies, should be accessible. Industry members should be encouraged to work with end users to define new functional statements for these technologies.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources on accessibility standards\n"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services” , prepared in the context of two European Regional Initiatives approved by WTDC- 17 aims at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICTs.\n"]
[null,"ITU-D “Toolkit and Global Standard for safe listening devices and systems” , provides practical guidance to support Member States, industry partners and civil society groups in the use and implementation of the WHO-ITU H.870 global standard on safe listening devices and systems. \n"]
[null,"Japan: The Japanese Industrial Standards JIS X 8341-3:2016  are identical to ISO/IEC 40500:2012 (Web Content Accessibility Guidelines 2.0) and have exactly the same success criteria as WCAG 2.0. The WAIC (Web Accessibility Infrastructure Committee in Japan) oversaw the update of JIS X 8341-3. JIS standards can be updated every five years and JIS X 8341-3 is scheduled for update in 2021. The Japanese Ministry of Internal Affairs and Communications encouraged public sectors websites to conform to Level AA of JIS X 8341-3:2016 by the end of March 2018. Public sectors include ministries, local governments, and independent administrative agencies.\n"]
[null,"China: With regard to the rules on accessibility of ICT, the Ministry of Industry and Information Technology (MIIT, the former Ministry of Information Industry) of the People’s Republic of China  scheduled work accessibility of information on their plan \"sunny green project\" and launched research tasks to develop a related standard. Thereafter, MIIT has issued a series of standards on access to information technology, facilities, services, products, among others, of the telecommunications network and the Internet. The standard “Technical requirements for web accessibility” (YD/T 1761-2012) issued by MIIT in 2012 is the main technical basis for the development of accessible websites in China. The next standard “Technical requirements for accessible mobile communications terminals” will become the main technical basis for developing mobile communication terminals accessible to native enterprises in China.\n"]
[null,"Republic of Korea: The Act on Welfare of Persons with Disabilities  applies to web-based and non-web assets and services within the Republic’s private and public sector workplaces. The Act uses the WCAG Version 2.0 to determine conformance with an acceptable level of accessibility. The Republic of Korea also makes use of its own standard, the Korean Web Content Accessibility Guidelines Version 2.1. Inspired by the W3C, these guidelines not only align well with Level A of the WCAG 2.0 but also contain additional technical specifications that lay out how web developers can make websites more accessible to citizens with disabilities. Finally, these Accessibility Guidelines include 12 domestic criteria alongside the WCAG 2.0, thus ensuring the relevant web content is fully accessible. With this approach alone, the Republic of Korea helps ensure that any web-related initiative proposed by the Act falls in line with the minimum level of WCAG conformance. Simply drafting and passing an Act like this might have been sufficient for some policy-makers, but by devising its own Accessibility Guidelines, the Korean Government gave the Ministry of Health and Welfare and all applicable organizations a clear and charted path to implementation and success.\n"]

{"sheet":"3.21","index":37,"n_rows":27,"n_cols":2,"rows_kept":27,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$11,\" \",Catálogos!$O$11,CHAR(10))","v":"3.2 STANDARDS DEFINING WEB ACCESSIBILITY\n"}]
[null,"The international standard regarding web accessibility is the Web Content Accessibility Guidelines (WCAG) and its equivalent ISO/IEC 40500:2012. From a practical standpoint, while the ISO reference is essential to align international and national standards, referencing the last version of WCAG will allow government agencies to integrate the latest developments occurring in the field of web accessibility in an ever-changing technological environment. It is important to note that WCAG standards are backwards compatible. Content conforming with the last version of the standard will also conform with earlier versions. Even if WCAG do not deprecate or supersede earlier versions, international best practices encourage using the most recent version of WCAG when developing, updating content or accessibility policies\n"]
[null,"“Level A” refers to the minimum level of conformance that a website must satisfy in terms of the WCAG guidelines. “Level AA” refers to the intermediate level of conformance that a website must satisfy by meeting all Level A and Level AA success criteria in the WCAG guidelines. “Level AAA” refers to the highest level of conformance that a website may satisfy by meeting all Level A, Level AA and Level AAA success criteria described in the WCAG guidelines.\n"]
[null,"In relation to mobile applications, no international standard for accessibility has been approved to date. Nevertheless, it is important to mention that the Web Content Accessibility Guidelines (WCAG) and its principles and success criteria can be applied to mobile web content, mobile web apps, native apps, and hybrid apps that use web components inside native apps. It provides informative guidance but does not lay out specific requirements. It is also fundamental to work with disabled persons organizations and ensure that these applications are compatible with the accessibility functionalities available in mainstream devices such as smartphones and tablets.\n"]
[null,"It is also recommended to create an obligation for private sector websites and mobile apps to be accessible, to protect the rights of persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA)  is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting Universal Design. For websites to be compliant, they must not contain barriers for people with disabilities. The NDA requires websites to conform by using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.\n"]
[null,"Australia: The Australia Disability Discrimination Act  (DDA) of 1992 requires all online information and services to be accessible. According to the Human Rights and Equal Opportunity Commission (HREOC), the body charged with ensuring the accessibility of website content under the DDA, this includes pages developed or maintained for purposes relating to employment; education; provision of services including professional services, banking, insurance or financial services, entertainment or recreation, telecommunication services, public transport services, or government services; sale or rental of real estate, sport; activities of voluntary associations; or administration of Commonwealth laws or programmes.\n"]
[null,"Republic of Korea: Since 2014, the Republic of Korea has been implementing its Web Accessibility (WA) Quality Certification system. Based on Article 32, paragraph 2, of the National Information Act, the WA Quality Certification system grants quality certification to those websites which have obtained a certain level of accessibility of their information and telecommunication services to promote access to, and user convenience of, those services by persons with disabilities and other persons with specific needs. Technical evaluation, the core of WA Quality Certification, is carried out based on KWCAG 2.1 (Korean Web Content Accessibility Guidelines 2.1), which is the national Web accessibility standard. Detailed criteria refer to the Standard Evaluation Guidelines established by the Ministry of Science and ICT as the minimum standard and the evaluation consists of expert usability testing.\n"]
[null,"Russian Federation: In the Russian Federation, accessibility requirements are defined in the National Standard “Internet resources. Accessibility requirements for the visually impaired” (GOST R 52872-2012). The National Standard covers Russian-language electronic Internet resources and sets out general requirements to ensure access by persons with vision impairments. It takes into account the Web Content Accessibility Guidelines (WCAG 2.0).\n"]
[null,"The National Standard defines three levels of Internet resource accessibility:\n"]
[null,"•  Level A: Minimal accessibility. This enables the visually impaired to access the Internet resource without information loss."]
[null,"•  Level AA: Full accessibility. This enables the visually impaired to access all structural elements of the Internet resource."]
[null,"•  Level AAA:  Access to specialist Internet resources for the visually impaired. This enables the visually impaired to access the Internet resource by using the specialist technologies of that resource developed for this category of user.\n"]
[null,"Internet resources that promote social inclusion of persons with disabilities include the following:\n"]
[null,"•  websites of public authorities and institutions;"]
[null,"•  public service sites;"]
[null,"•  sites of educational establishments (in particular those providing distance learning courses);"]
[null,"•  major search engines;"]
[null,"•  electronic payment systems;"]
[null,"•  e-mail.\n"]
[null,"These sites are set up with the following functions in order to display information in accordance with the National Standard:\n"]
[null,"•  adjustability of font size (normal, large, extra-large);"]
[null,"•  adjustability of background colour (white, black, dark blue, light blue, green);"]
[null,"•  ability to enable and disable images;"]
[null,"•  adjustability of letter spacing (0,2,5)."]

{"sheet":"3.22","index":38,"n_rows":24,"n_cols":2,"rows_kept":24,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$11,\" \",Catálogos!$O$11,CHAR(10))","v":"3.2 STANDARDS DEFINING WEB ACCESSIBILITY\n"}]
[null,"Revision and update of the standard to include the latest version of the Web Content Accessibility Guidelines (WCAG).  \n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA)  is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting Universal Design. For websites to be compliant, they must not contain barriers for people with disabilities. The NDA requires websites to conform by using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.\n"]
[null,"Australia: The Australia Disability Discrimination Act  (DDA) of 1992 requires all online information and services to be accessible. According to the Human Rights and Equal Opportunity Commission (HREOC), the body charged with ensuring the accessibility of website content under the DDA, this includes pages developed or maintained for purposes relating to employment; education; provision of services including professional services, banking, insurance or financial services, entertainment or recreation, telecommunication services, public transport services, or government services; sale or rental of real estate, sport; activities of voluntary associations; or administration of Commonwealth laws or programmes.\n"]
[null,"Republic of Korea: Since 2014, the Republic of Korea has been implementing its Web Accessibility (WA) Quality Certification system. Based on Article 32, paragraph 2, of the National Information Act, the WA Quality Certification system grants quality certification to those websites which have obtained a certain level of accessibility of their information and telecommunication services to promote access to, and user convenience of, those services by persons with disabilities and other persons with specific needs. Technical evaluation, the core of WA Quality Certification, is carried out based on KWCAG 2.1 (Korean Web Content Accessibility Guidelines 2.1), which is the national Web accessibility standard. Detailed criteria refer to the Standard Evaluation Guidelines established by the Ministry of Science and ICT as the minimum standard and the evaluation consists of expert usability testing.\n"]
[null,"Russian Federation: In the Russian Federation, accessibility requirements are defined in the National Standard “Internet resources. Accessibility requirements for the visually impaired” (GOST R 52872-2012). The National Standard covers Russian-language electronic Internet resources and sets out general requirements to ensure access by persons with vision impairments. It takes into account the Web Content Accessibility Guidelines (WCAG 2.0).\n"]
[null,"The National Standard defines three levels of Internet resource accessibility:\n"]
[null,"•  Level A: Minimal accessibility. This enables the visually impaired to access the Internet resource without information loss."]
[null,"•  Level AA: Full accessibility. This enables the visually impaired to access all structural elements of the Internet resource."]
[null,"•  Level AAA:  Access to specialist Internet resources for the visually impaired. This enables the visually impaired to access the Internet resource by using the specialist technologies of that resource developed for this category of user.\n"]
[null,"Internet resources that promote social inclusion of persons with disabilities include the following:\n"]
[null,"•  websites of public authorities and institutions;"]
[null,"•  public service sites;"]
[null,"•  sites of educational establishments (in particular those providing distance learning courses);"]
[null,"•  major search engines;"]
[null,"•  electronic payment systems;"]
[null,"•  e-mail.\n"]
[null,"These sites are set up with the following functions in order to display information in accordance with the National Standard:\n"]
[null,"•  adjustability of font size (normal, large, extra-large);"]
[null,"•  adjustability of background colour (white, black, dark blue, light blue, green);"]
[null,"•  ability to enable and disable images;"]
[null,"•  adjustability of letter spacing (0,2,5)."]

{"sheet":"3.23","index":39,"n_rows":24,"n_cols":2,"rows_kept":24,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$11,\" \",Catálogos!$O$11,CHAR(10))","v":"3.2 STANDARDS DEFINING WEB ACCESSIBILITY\n"}]
[null,"Revision and update of the standard to include the latest version of the Web Content Accessibility Guidelines (WCAG).  \n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA)  is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting Universal Design. For websites to be compliant, they must not contain barriers for people with disabilities. The NDA requires websites to conform by using the Web Content Accessibility Guidelines (WCAG) 2.0 Level AA.\n"]
[null,"Australia: The Australia Disability Discrimination Act  (DDA) of 1992 requires all online information and services to be accessible. According to the Human Rights and Equal Opportunity Commission (HREOC), the body charged with ensuring the accessibility of website content under the DDA, this includes pages developed or maintained for purposes relating to employment; education; provision of services including professional services, banking, insurance or financial services, entertainment or recreation, telecommunication services, public transport services, or government services; sale or rental of real estate, sport; activities of voluntary associations; or administration of Commonwealth laws or programmes.\n"]
[null,"Republic of Korea: Since 2014, the Republic of Korea has been implementing its Web Accessibility (WA) Quality Certification system. Based on Article 32, paragraph 2, of the National Information Act, the WA Quality Certification system grants quality certification to those websites which have obtained a certain level of accessibility of their information and telecommunication services to promote access to, and user convenience of, those services by persons with disabilities and other persons with specific needs. Technical evaluation, the core of WA Quality Certification, is carried out based on KWCAG 2.1 (Korean Web Content Accessibility Guidelines 2.1), which is the national Web accessibility standard. Detailed criteria refer to the Standard Evaluation Guidelines established by the Ministry of Science and ICT as the minimum standard and the evaluation consists of expert usability testing.\n"]
[null,"Russian Federation: In the Russian Federation, accessibility requirements are defined in the National Standard “Internet resources. Accessibility requirements for the visually impaired” (GOST R 52872-2012). The National Standard covers Russian-language electronic Internet resources and sets out general requirements to ensure access by persons with vision impairments. It takes into account the Web Content Accessibility Guidelines (WCAG 2.0).\n"]
[null,"The National Standard defines three levels of Internet resource accessibility:\n"]
[null,"•  Level A: Minimal accessibility. This enables the visually impaired to access the Internet resource without information loss."]
[null,"•  Level AA: Full accessibility. This enables the visually impaired to access all structural elements of the Internet resource."]
[null,"•  Level AAA:  Access to specialist Internet resources for the visually impaired. This enables the visually impaired to access the Internet resource by using the specialist technologies of that resource developed for this category of user.\n"]
[null,"Internet resources that promote social inclusion of persons with disabilities include the following:\n"]
[null,"•  websites of public authorities and institutions;"]
[null,"•  public service sites;"]
[null,"•  sites of educational establishments (in particular those providing distance learning courses);"]
[null,"•  major search engines;"]
[null,"•  electronic payment systems;"]
[null,"•  e-mail.\n"]
[null,"These sites are set up with the following functions in order to display information in accordance with the National Standard:\n"]
[null,"•  adjustability of font size (normal, large, extra-large);"]
[null,"•  adjustability of background colour (white, black, dark blue, light blue, green);"]
[null,"•  ability to enable and disable images;"]
[null,"•  adjustability of letter spacing (0,2,5)."]

{"sheet":"3.31","index":40,"n_rows":9,"n_cols":2,"rows_kept":9,"cut":false,"hidden":true,"merged":[]}
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[null,{"$f":"CONCATENATE(Catálogos!$N$12,\" \",Catálogos!$O$12,CHAR(10))","v":"3.3 STANDARDS DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS\n"}]
[null,"The human right to access information includes electronic documents. Information published on websites and social networks must comply with accessibility standards. Laws and regulations aimed at ensuring citizens’ access to information must refer to national or international standards to guarantee their accessibility. Clear definitions must also be included so everyone has a straightforward understanding of what an accessible electronic document is. \n"]
[null,"New national standards should consider the international standard regarding web accessibility: Web Content Accessibility Guidelines (WCAG) and its equivalent ISO/IEC 40500:2012. WCAG presents the success criteria to ensure accessible electronic documents that are published online. There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards worldwide.\n"]
[null,"Work with disabled persons organizations and other industries to develop a national standard.\n"]
[null,"Best practice resources"]
[null,"The Marrakesh Treaty: The Marrakesh Treaty objective is to facilitate access to published works for persons who are blind, visually impaired, or otherwise print disabled (MVT). It requires contracting parties to introduce a standard set of limitations and exceptions to copyright rules in order to permit reproduction, distribution and making available of published works in formats designed to be accessible, and to permit exchange of these works across borders by organizations that serve those beneficiaries."]
[null,"The Treaty clarifies that beneficiary persons are those affected by a range of disabilities that interfere with the effective reading of printed material. The broad definition includes persons who are blind, visually impaired, or print disabled or persons with a physical disability that prevents them from holding and manipulating a book."]
[null,"Works \"in the form of text, notation and/or related illustrations, whether published or otherwise made publicly available in any media\", including audio books, fall within the scope of the MVT regime."]

{"sheet":"3.32","index":41,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$12,\" \",Catálogos!$O$12,CHAR(10))","v":"3.3 STANDARDS DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS\n"}]
[null,"Revision and update of the standard to include the last version of the WCAG is necessary. Clear definitions must be included so everyone has a straightforward understanding of what an accessible electronic document is.\n"]
[null,"New content management systems are developed every day. It is important to launch awareness campaigns, so every member of the industry is aware of the accessibility criteria.\n"]
[null,"Best practice resources"]
[null,"The Marrakesh Treaty: The Marrakesh Treaty objective is to facilitate access to published works for persons who are blind, visually impaired, or otherwise print disabled (MVT). It requires contracting parties to introduce a standard set of limitations and exceptions to copyright rules in order to permit reproduction, distribution and making available of published works in formats designed to be accessible, and to permit exchange of these works across borders by organizations that serve those beneficiaries."]
[null,"The Treaty clarifies that beneficiary persons are those affected by a range of disabilities that interfere with the effective reading of printed material. The broad definition includes persons who are blind, visually impaired, or print disabled or persons with a physical disability that prevents them from holding and manipulating a book."]
[null,"Works \"in the form of text, notation and/or related illustrations, whether published or otherwise made publicly available in any media\", including audio books, fall within the scope of the MVT regime."]

{"sheet":"3.33","index":42,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$12,\" \",Catálogos!$O$12,CHAR(10))","v":"3.3 STANDARDS DEFINING ACCESSIBILITY TO ELECTRONIC DOCUMENTS\n"}]
[null,"Revision and update of the standard to include the last version of the WCAG is necessary.\n"]
[null,"New content management systems are developed every day. It is important to launch awareness campaigns, so every member of the industry is aware of the accessibility criteria.\n"]
[null,"Best practice resources"]
[null,"The Marrakesh Treaty: The Marrakesh Treaty objective is to facilitate access to published works for persons who are blind, visually impaired, or otherwise print disabled (MVT). It requires contracting parties to introduce a standard set of limitations and exceptions to copyright rules in order to permit reproduction, distribution and making available of published works in formats designed to be accessible, and to permit exchange of these works across borders by organizations that serve those beneficiaries."]
[null,"The Treaty clarifies that beneficiary persons are those affected by a range of disabilities that interfere with the effective reading of printed material. The broad definition includes persons who are blind, visually impaired, or print disabled or persons with a physical disability that prevents them from holding and manipulating a book."]
[null,"Works \"in the form of text, notation and/or related illustrations, whether published or otherwise made publicly available in any media\", including audio books, fall within the scope of the MVT regime."]

{"sheet":"3.41","index":43,"n_rows":31,"n_cols":2,"rows_kept":31,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$13,\" \",Catálogos!$O$13,CHAR(10))","v":"3.4 STANDARDS DEFINING ACCESSIBILITY  TO HARDWARE\n"}]
[null,"Most global ICT hardware manufacturers have products that comply with international accessibility standards. For example, on almost every physical keyboard, keypad, or remote control on the market today, there are tactile differences on certain keys and numbers. These differences allow people to find, without looking at the keyboard, letters or numbers. \n"]
[null,"National laws and regulations must refer to national or international standards when defining hardware accessibility. This will guarantee that the government buys accessible technology eliminating barriers for citizens´ public use. Moreover, the definition of accessible hardware will benefit national industry that will be able to offer competitive devices abroad.\n"]
[null,"There are various harmonized standards in the world that define hardware accessibility. The systematic adoption and use of commonly accepted technical standards are critical to the creation and deployment of a successful accessible ICT market. Significant economies of scale can be achieved by both industry and government. There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards worldwide.\n"]
[null,"As a reference, US Section 508 and the European EN 301 549 include technical accessibility criteria and functional statements for hardware and digital kiosks that are clearly defined.\n"]
[null,"Best practice resources"]
[null,"Australia: Australia developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to US Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication. The three dimensions to inclusive design encompass: \n"]
[null,"•  Recognize diversity and uniqueness."]
[null,"•  Inclusive process and tools: include people from diverse groups, with diverse needs and perspectives, into product and service design."]
[null,"•  Broader beneficial impact takes into consideration the context and environment and seeks solutions that benefit everyone through flexibility, adaption and personalization.\n"]
[null,"To help keep up with rapidly changing technological advancements, the principles will be reviewed every two years.\n"]
[null,"Qatar: The Supreme Council of Information and Communication Technology (ictQATAR) recently introduced Qatar’s first e-Accessibility Policy . The policy aims to ensure people with disabilities in Qatar have equal access to the technologies that can enrich their lives, and covers a range of e-Accessibility issues, including websites, telecommunication services, handsets, ATMs, government services, access to assistive technologies and digital content. The policy is effective immediately and ictQATAR will oversee its implementation across sectors and monitor progress.\n"]
[null,"The primary provisions of the e-Accessibility Policy include:\n"]
[null,"•  Requiring telecommunication service providers to provide accessible handsets, user interfaces, relay services, special rate plans, emergency services and accessible public payphones where appropriate."]
[null,"•  Requiring public sector organizations to develop websites and mobile content that can be accessed by persons with disabilities."]
[null,"•  Requiring all public sector organizations, including government-owned banks, to implement service improvements that will ensure that public access terminals/kiosks and ATMs are available at strategic locations and usable by people with low vision blindness, deaf or hard-of-hearing, physical disabilities and reading problems."]
[null,"•  Requiring the Qatar Assistive Technology Center (Mada) to establish a fund to improve access to assistive technologies (ATs) and services, encouraging the widespread procurement of ATs, spreading awareness of the available services and benefits of ATs and providing demonstrations, special training and evaluations."]
[null,"•  Calling to action all producers and distributors of digital media in Qatar to improve the accessibility of their content through accessible eBooks, online information, and special captioning for video programming.\n"]
[null,"European Union: The EN 301 549 includes a description of Functional Performance Statements. These statements describe the set of user needs that an ICT product or service must meet to be accessible for persons with disabilities. Functional Performance Statements provide a relatively easy to read and understand set of user accessibility needs. These describe both the capabilities that enable persons with disabilities to interact with an ICT product or service, and the features that the ICT needs to provide when a physical, cognitive or sensory capability is not available or cannot be used.\n"]
[null,"Functional Performance Statements:\n"]
[null,"•  usage with limited cognition; "]
[null,"•  minimum photosensitive seizure triggers;"]
[null,"•  usage with limited reach;"]
[null,"•  usage with limited manipulation or strength;"]
[null,"•  usage without perception of colour;"]
[null,"•  usage without vision or with limited vision;"]
[null,"•  usage without vocal capability;"]
[null,"•  usage without hearing or with limited hearing.\n"]
[null,"The Technical Accessibility Requirements, and their associated tests, are designed to be used to demonstrate that an ICT product or service meets all relevant Functional Performance Statements. Hardware and kiosks are included in these definitions.\n"]
[null,"India: The integration of accessibility features into the functioning of financial institutions in the public sphere, through the provision of accessible banking services, has become a strong model of how engaging the private sector in accessibility measures can facilitate the ease with which persons with disabilities interact with their environment. Led by the Reserve Bank of India and with support from the Indian Banks’ Association, the Government of India, and other stakeholders in the country, issued directives to public and private banks in India to provide both physical and ICT accessibility features to support persons with disabilities in conducting their personal finances. Among other aspects, the directives required that one third of ATMs be “talking ATMs” with Braille keypads to allow persons with visual disabilities to handle standard ATM-based financial transactions independently. Banks were asked to coordinate amongst themselves to ensure that distribution of talking ATMs were placed so as to serve all localities, with a later scaled up directive to retrofit all and ensure that any new ATMs included these accessibility features."]

{"sheet":"3.42","index":44,"n_rows":28,"n_cols":2,"rows_kept":28,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$13,\" \",Catálogos!$O$13,CHAR(10))","v":"3.4 STANDARDS DEFINING ACCESSIBILITY  TO HARDWARE\n"}]
[null,"Revision and update of the national standard to harmonize its requirements to the globally accepted core set of accessible ICT standards. As a reference, US  Section 508 and the European EN 301 549 include technical accessibility criteria and functional statements for hardware and digital kiosks that are clearly defined.\n"]
[null,"Best practice resources"]
[null,"Australia: Australia developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to US Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication. The three dimensions to inclusive design encompass: \n"]
[null,"•  Recognize diversity and uniqueness."]
[null,"•  Inclusive process and tools: include people from diverse groups, with diverse needs and perspectives, into product and service design."]
[null,"•  Broader beneficial impact takes into consideration the context and environment and seeks solutions that benefit everyone through flexibility, adaption and personalization.\n"]
[null,"To help keep up with rapidly changing technological advancements, the principles will be reviewed every two years.\n"]
[null,"Qatar: The Supreme Council of Information and Communication Technology (ictQATAR) recently introduced Qatar’s first e-Accessibility Policy . The policy aims to ensure people with disabilities in Qatar have equal access to the technologies that can enrich their lives, and covers a range of e-Accessibility issues, including websites, telecommunication services, handsets, ATMs, government services, access to assistive technologies and digital content. The policy is effective immediately and ictQATAR will oversee its implementation across sectors and monitor progress.\n"]
[null,"The primary provisions of the e-Accessibility Policy include:\n"]
[null,"•  Requiring telecommunication service providers to provide accessible handsets, user interfaces, relay services, special rate plans, emergency services and accessible public payphones where appropriate."]
[null,"•  Requiring public sector organizations to develop websites and mobile content that can be accessed by persons with disabilities."]
[null,"•  Requiring all public sector organizations, including government-owned banks, to implement service improvements that will ensure that public access terminals/kiosks and ATMs are available at strategic locations and usable by people with low vision blindness, deaf or hard-of-hearing, physical disabilities and reading problems."]
[null,"•  Requiring the Qatar Assistive Technology Center (Mada) to establish a fund to improve access to assistive technologies (ATs) and services, encouraging the widespread procurement of ATs, spreading awareness of the available services and benefits of ATs and providing demonstrations, special training and evaluations."]
[null,"•  Calling to action all producers and distributors of digital media in Qatar to improve the accessibility of their content through accessible eBooks, online information, and special captioning for video programming.\n"]
[null,"European Union: The EN 301 549 includes a description of Functional Performance Statements. These statements describe the set of user needs that an ICT product or service must meet to be accessible for persons with disabilities. Functional Performance Statements provide a relatively easy to read and understand set of user accessibility needs. These describe both the capabilities that enable persons with disabilities to interact with an ICT product or service, and the features that the ICT needs to provide when a physical, cognitive or sensory capability is not available or cannot be used.\n"]
[null,"Functional Performance Statements:\n"]
[null,"•  usage with limited cognition; "]
[null,"•  minimum photosensitive seizure triggers;"]
[null,"•  usage with limited reach;"]
[null,"•  usage with limited manipulation or strength;"]
[null,"•  usage without perception of colour;"]
[null,"•  usage without vision or with limited vision;"]
[null,"•  usage without vocal capability;"]
[null,"•  usage without hearing or with limited hearing.\n"]
[null,"The Technical Accessibility Requirements, and their associated tests, are designed to be used to demonstrate that an ICT product or service meets all relevant Functional Performance Statements. Hardware and kiosks are included in these definitions.\n"]
[null,"India: The integration of accessibility features into the functioning of financial institutions in the public sphere, through the provision of accessible banking services, has become a strong model of how engaging the private sector in accessibility measures can facilitate the ease with which persons with disabilities interact with their environment. Led by the Reserve Bank of India and with support from the Indian Banks’ Association, the Government of India, and other stakeholders in the country, issued directives to public and private banks in India to provide both physical and ICT accessibility features to support persons with disabilities in conducting their personal finances. Among other aspects, the directives required that one third of ATMs be “talking ATMs” with Braille keypads to allow persons with visual disabilities to handle standard ATM-based financial transactions independently. Banks were asked to coordinate amongst themselves to ensure that distribution of talking ATMs were placed so as to serve all localities, with a later scaled up directive to retrofit all and ensure that any new ATMs included these accessibility features."]

{"sheet":"3.43","index":45,"n_rows":28,"n_cols":2,"rows_kept":28,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$13,\" \",Catálogos!$O$13,CHAR(10))","v":"3.4 STANDARDS DEFINING ACCESSIBILITY  TO HARDWARE\n"}]
[null,"Update the national standard to harmonize its requirements to the globally accepted core set of accessible ICT standards. As a reference, US Section 508 and the European EN 301 549 include technical accessibility criteria and functional statements for hardware and digital kiosks that are clearly defined.\n"]
[null,"Best practice resources"]
[null,"Australia: Australia developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to US Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication. The three dimensions to inclusive design encompass: \n"]
[null,"•  Recognize diversity and uniqueness."]
[null,"•  Inclusive process and tools: include people from diverse groups, with diverse needs and perspectives, into product and service design."]
[null,"•  Broader beneficial impact takes into consideration the context and environment and seeks solutions that benefit everyone through flexibility, adaption and personalization.\n"]
[null,"To help keep up with rapidly changing technological advancements, the principles will be reviewed every two years.\n"]
[null,"Qatar: The Supreme Council of Information and Communication Technology (ictQATAR) recently introduced Qatar’s first e-Accessibility Policy . The policy aims to ensure people with disabilities in Qatar have equal access to the technologies that can enrich their lives, and covers a range of e-Accessibility issues, including websites, telecommunication services, handsets, ATMs, government services, access to assistive technologies and digital content. The policy is effective immediately and ictQATAR will oversee its implementation across sectors and monitor progress.\n"]
[null,"The primary provisions of the e-Accessibility Policy include:\n"]
[null,"•  Requiring telecommunication service providers to provide accessible handsets, user interfaces, relay services, special rate plans, emergency services and accessible public payphones where appropriate."]
[null,"•  Requiring public sector organizations to develop websites and mobile content that can be accessed by persons with disabilities."]
[null,"•  Requiring all public sector organizations, including government-owned banks, to implement service improvements that will ensure that public access terminals/kiosks and ATMs are available at strategic locations and usable by people with low vision blindness, deaf or hard-of-hearing, physical disabilities and reading problems."]
[null,"•  Requiring the Qatar Assistive Technology Center (Mada) to establish a fund to improve access to assistive technologies (ATs) and services, encouraging the widespread procurement of ATs, spreading awareness of the available services and benefits of ATs and providing demonstrations, special training and evaluations."]
[null,"•  Calling to action all producers and distributors of digital media in Qatar to improve the accessibility of their content through accessible eBooks, online information, and special captioning for video programming.\n"]
[null,"European Union: The EN 301 549 includes a description of Functional Performance Statements. These statements describe the set of user needs that an ICT product or service must meet to be accessible for persons with disabilities. Functional Performance Statements provide a relatively easy to read and understand set of user accessibility needs. These describe both the capabilities that enable persons with disabilities to interact with an ICT product or service, and the features that the ICT needs to provide when a physical, cognitive or sensory capability is not available or cannot be used.\n"]
[null,"Functional Performance Statements:\n"]
[null,"•  usage with limited cognition; "]
[null,"•  minimum photosensitive seizure triggers;"]
[null,"•  usage with limited reach;"]
[null,"•  usage with limited manipulation or strength;"]
[null,"•  usage without perception of colour;"]
[null,"•  usage without vision or with limited vision;"]
[null,"•  usage without vocal capability;"]
[null,"•  usage without hearing or with limited hearing.\n"]
[null,"The Technical Accessibility Requirements, and their associated tests, are designed to be used to demonstrate that an ICT product or service meets all relevant Functional Performance Statements. Hardware and kiosks are included in these definitions.\n"]
[null,"India: The integration of accessibility features into the functioning of financial institutions in the public sphere, through the provision of accessible banking services, has become a strong model of how engaging the private sector in accessibility measures can facilitate the ease with which persons with disabilities interact with their environment. Led by the Reserve Bank of India and with support from the Indian Banks’ Association, the Government of India, and other stakeholders in the country, issued directives to public and private banks in India to provide both physical and ICT accessibility features to support persons with disabilities in conducting their personal finances. Among other aspects, the directives required that one third of ATMs be “talking ATMs” with Braille keypads to allow persons with visual disabilities to handle standard ATM-based financial transactions independently. Banks were asked to coordinate amongst themselves to ensure that distribution of talking ATMs were placed so as to serve all localities, with a later scaled up directive to retrofit all and ensure that any new ATMs included these accessibility features."]

{"sheet":"3.51","index":46,"n_rows":19,"n_cols":2,"rows_kept":19,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$14,\" \",Catálogos!$O$14,CHAR(10))","v":"3.5 STANDARDS DEFINING  ACCESSIBILITY TO VIDEOS\n"}]
[null,"Even if some countries have not yet migrated to digital television, television is rapidly going digital using a variety of platforms (for example, Netflix, Amazon, and Apple).\n"]
[null,"It is important to use “video programming” which means all types of transmitted programming are provided or distributed by licensed service providers. Content providers without a licence who want to upload their content must use a platform that offers accessibility features such as voice to text (subtitles) like YouTube.\n"]
[null,"With the industry and disabled persons organizations it is important to develop and adopt a television/video programming accessibility policy, either as a stand-alone document or integrated into an existing policy. This policy should ensure that:\n"]
[null,"•  licensed service providers deliver access services such as audio description, audio subtitles, closed captions and signing;"]
[null,"•  electronic programming guides (EPGs) indicate, using internationally recognized access service icons such as \"CC\" for closed captions and \"AD\" for audio description, video programmes that offer access services;"]
[null,"•  licensed service providers encouraging content creators to deliver programmes with access services;"]
[null,"•  licensed service providers ensuring that emergency information and public safety announcements are transmitted using access services.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"The ITU-D “Making Television Accessible”  looks at the strategic implications of making audiovisual content (with an emphasis on digital media) accessible to persons with disabilities.\n"]
[null,"ITU-D “Future of accessible audiovisual media services, TV and video programming” , developed within the framework of the ITU Regional Initiative for Europe on accessibility, affordability and skills development for all to ensure digital inclusion and sustainable development.\n"]
[null,"United Kingdom: The UK Communications Act  was passed in 2003 and established that the Office of Communications (OFCOM) will regulate communications such as television, radio, fixed-line telecommunications, mobile, and wireless airwaves. OFCOM sets the rules, standards, and guidelines including a code describing how television providers must establish accessible services, such as subtitling, audio-descriptions, and sign language, to ensure communications are accessible to a full spectrum of individuals, including people with disabilities. Last updated in 2021, the Code on Television Access Services  includes target dates for the television access services based on percentages.\n"]
[null,"European Union: According to good practices in the European region, all major national television stations with a market share larger than 5 per cent must broadcast programmes with sign languages or with captioning. In some countries, main television channels contain about 70 per cent of the accessible content (content with subtitles for different languages, captions) and nearly 90 per cent of subtitling content and audio description are in children’s programmes.\n"]
[null,"Canada: Since 1995, the Canadian Radio-television and Telecommunications Commission (CRTC) has mandated some level of closed captioning. In 2007 that requirement became 100 per cent operational in English and French-language programming. In 2011 and 2012, quality standards for closed captioning in French and English programming, respectively, were put into place. Since 2001, certain amounts of described video – the narrated description of the main visual elements of the programme, such as settings, costumes, and body language – has been required. By September 2019, the amount of described video available to Canadians had increased significantly.\n"]
[null,"The Broadcasting Accessibility Fund  is a unique independent programme approved by the Canadian Radio-television and Telecommunications Commission (CRTC) in 2012. Its main role is to “support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada”. By investing in these initiatives, the Government of Canada aimed at promoting innovative and cost-effective solutions that use technology to ensure equal access to content for persons with disabilities.\n"]
[null,"Germany: The VerbaVoice app is a cost-effective solution to remove barriers to spoken communication on television and the Internet. The VerbaVoice app is a communication aid for hard-of-hearing and deaf people, which makes spoken language accessible as live text and /or sign language video. The combined use of the Interpreters Telepresence System (ITS) developed by VerbaVoice for live events and TV broadcast offers further opportunities to provide full inclusion for people with hearing, visual or mobility disabilities.\n"]
[null,"Japan: The country developed profiles for IPTV (Internet Protocol TV) in line with ITU-T H.702 standard. This software is included in a separate “set of box” and can provide open and close captioning, change colour of captions and backgrounds, include sign language interpretation in an additional window, as well as captioning in up to three languages."]

{"sheet":"3.52","index":47,"n_rows":15,"n_cols":2,"rows_kept":15,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$14,\" \",Catálogos!$O$14,CHAR(10))","v":"3.5 STANDARDS DEFINING  ACCESSIBILITY TO VIDEOS\n"}]
[null,"Revision of laws and regulations to update them in line with new technologies and the transition to digital television.\n"]
[null,"Promote awareness of the laws and policies among organizations and video programming access services. Licensed service providers delivering access services such as audio description, audio subtitles, closed captions and signing.\n"]
[null,"Emergency communications delivered on video should be fully accessible.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"The ITU-D “Making Television Accessible”  looks at the strategic implications of making audiovisual content (with an emphasis on digital media) accessible to persons with disabilities.\n"]
[null,"ITU-D “Future of accessible audiovisual media services, TV and video programming” , developed within the framework of the ITU Regional Initiative for Europe on accessibility, affordability and skills development for all to ensure digital inclusion and sustainable development.\n"]
[null,"United Kingdom: The UK Communications Act  was passed in 2003 and established that the Office of Communications (OFCOM) will regulate communications such as television, radio, fixed-line telecommunications, mobile, and wireless airwaves. OFCOM sets the rules, standards, and guidelines including a code describing how television providers must establish accessible services, such as subtitling, audio-descriptions, and sign language, to ensure communications are accessible to a full spectrum of individuals, including people with disabilities. Last updated in 2021, the Code on Television Access Services  includes target dates for the television access services based on percentages.\n"]
[null,"European Union: According to good practices in the European region, all major national television stations with a market share larger than 5 per cent must broadcast programmes with sign languages or with captioning. In some countries, main television channels contain about 70 per cent of the accessible content (content with subtitles for different languages, captions) and nearly 90 per cent of subtitling content and audio description are in children’s programmes.\n"]
[null,"Canada: Since 1995, the Canadian Radio-television and Telecommunications Commission (CRTC) has mandated some level of closed captioning. In 2007 that requirement became 100 per cent operational in English and French-language programming. In 2011 and 2012, quality standards for closed captioning in French and English programming, respectively, were put into place. Since 2001, certain amounts of described video – the narrated description of the main visual elements of the programme, such as settings, costumes, and body language – has been required. By September 2019, the amount of described video available to Canadians had increased significantly.\n"]
[null,"The Broadcasting Accessibility Fund  is a unique independent programme approved by the Canadian Radio-television and Telecommunications Commission (CRTC) in 2012. Its main role is to “support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada”. By investing in these initiatives, the Government of Canada aimed at promoting innovative and cost-effective solutions that use technology to ensure equal access to content for persons with disabilities.\n"]
[null,"Germany: The VerbaVoice app is a cost-effective solution to remove barriers to spoken communication on television and the Internet. The VerbaVoice app is a communication aid for hard-of-hearing and deaf people, which makes spoken language accessible as live text and /or sign language video. The combined use of the Interpreters Telepresence System (ITS) developed by VerbaVoice for live events and TV broadcast offers further opportunities to provide full inclusion for people with hearing, visual or mobility disabilities.\n"]
[null,"Japan: The country developed profiles for IPTV (Internet Protocol TV) in line with ITU-T H.702 standard. This software is included in a separate “set of box” and can provide open and close captioning, change colour of captions and backgrounds, include sign language interpretation in an additional window, as well as captioning in up to three languages."]

{"sheet":"3.53","index":48,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$6,\". \",Catálogos!$L$6)","v":"3. DEVELOPMENT AND INCLUSION OF STANDARDS AS REFERENCES BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$14,\" \",Catálogos!$O$14,CHAR(10))","v":"3.5 STANDARDS DEFINING  ACCESSIBILITY TO VIDEOS\n"}]
[null,"Revision of laws and regulations to update them in line with new technologies and the transition to digital television and streaming platforms.\n"]
[null,"Emergency communications delivered on video should be fully accessible.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"The ITU-D “Making Television Accessible”  looks at the strategic implications of making audiovisual content (with an emphasis on digital media) accessible to persons with disabilities.\n"]
[null,"ITU-D “Future of accessible audiovisual media services, TV and video programming” , developed within the framework of the ITU Regional Initiative for Europe on accessibility, affordability and skills development for all to ensure digital inclusion and sustainable development.\n"]
[null,"United Kingdom: The UK Communications Act  was passed in 2003 and established that the Office of Communications (OFCOM) will regulate communications such as television, radio, fixed-line telecommunications, mobile, and wireless airwaves. OFCOM sets the rules, standards, and guidelines including a code describing how television providers must establish accessible services, such as subtitling, audio-descriptions, and sign language, to ensure communications are accessible to a full spectrum of individuals, including people with disabilities. Last updated in 2021, the Code on Television Access Services  includes target dates for the television access services based on percentages.\n"]
[null,"European Union: According to good practices in the European region, all major national television stations with a market share larger than 5 per cent must broadcast programmes with sign languages or with captioning. In some countries, main television channels contain about 70 per cent of the accessible content (content with subtitles for different languages, captions) and nearly 90 per cent of subtitling content and audio description are in children’s programmes.\n"]
[null,"Canada: Since 1995, the Canadian Radio-television and Telecommunications Commission (CRTC) has mandated some level of closed captioning. In 2007 that requirement became 100 per cent operational in English and French-language programming. In 2011 and 2012, quality standards for closed captioning in French and English programming, respectively, were put into place. Since 2001, certain amounts of described video – the narrated description of the main visual elements of the programme, such as settings, costumes, and body language – has been required. By September 2019, the amount of described video available to Canadians had increased significantly.\n"]
[null,"The Broadcasting Accessibility Fund  is a unique independent programme approved by the Canadian Radio-television and Telecommunications Commission (CRTC) in 2012. Its main role is to “support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada”. By investing in these initiatives, the Government of Canada aimed at promoting innovative and cost-effective solutions that use technology to ensure equal access to content for persons with disabilities.\n"]
[null,"Germany: The VerbaVoice app is a cost-effective solution to remove barriers to spoken communication on television and the Internet. The VerbaVoice app is a communication aid for hard-of-hearing and deaf people, which makes spoken language accessible as live text and /or sign language video. The combined use of the Interpreters Telepresence System (ITS) developed by VerbaVoice for live events and TV broadcast offers further opportunities to provide full inclusion for people with hearing, visual or mobility disabilities.\n"]
[null,"Japan: The country developed profiles for IPTV (Internet Protocol TV) in line with ITU-T H.702 standard. This software is included in a separate “set of box” and can provide open and close captioning, change colour of captions and backgrounds, include sign language interpretation in an additional window, as well as captioning in up to three languages."]

{"sheet":"4.11","index":49,"n_rows":19,"n_cols":2,"rows_kept":19,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$15,\" \",Catálogos!$O$15,CHAR(10))","v":"4.1 PUBLIC PROCUREMENT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"There are many harmonized standards that define hardware accessibility. The systematic adoption and use of commonly accepted technical standards is critical to a successful accessible ICT market. Significant economies of scale can be achieved by both industry and government. There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards worldwide.\n"]
[null,"Governments are the number one technology buyers. A procurement policy for accessible ICT products and services will have an enormous impact on inclusion. In addition, if governments ensure accessible ICTs, they will offer more labour opportunities for persons with disabilities.\n"]
[null,"A national procurement standard should include technical standards to define the functionalities expected from ICTs. These technical standards should be harmonized with the international standards to create economies of scale and to increase the competitiveness of the national technology.\n"]
[null,"If the government and public authorities purchase accessible ICTs they:\n"]
[null,"•  create an accessible employment environment in the public sector;"]
[null,"•  deliver better value for money to citizens;"]
[null,"•  make them (accessible ICTs) affordable by reducing the cost.\n"]
[null,"“Considering that public procurement represents between 10 to 17 per cent of the GDP of an average country, through an accessible ICT public procurement policy, governments can develop a prosperous digital market”.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services”  prepared in the context of two European regional initiatives approved by WTDC-17, aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and specific needs, to take advantage of ICT, by enabling capacity building in digital skills.\n"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICTs. Section 508 of the 1973 Rehabilitation Act is a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICTs. Developed by the United States Access Board, they were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standard on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request of the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible with those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The Standard echoes the European Standard—EN 301 549. In terms of practicality, the Standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, \nAS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility."]

{"sheet":"4.12","index":50,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$15,\" \",Catálogos!$O$15,CHAR(10))","v":"4.1 PUBLIC PROCUREMENT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"Revision of the national procurement standard to include new technologies. The revision should be conducted with the participation of disabled persons organizations in the process.\n"]
[null,"Promote awareness of the national procurement law among stakeholders.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services”  prepared in the context of two European regional initiatives approved by WTDC-17, aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and specific needs, to take advantage of ICT, by enabling capacity building in digital skills.\n"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICTs. Section 508 of the 1973 Rehabilitation Act is a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICTs. Developed by the United States Access Board, they were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standard on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request of the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible with those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The Standard echoes the European Standard—EN 301 549. In terms of practicality, the Standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, \nAS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility."]

{"sheet":"4.13","index":51,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$15,\" \",Catálogos!$O$15,CHAR(10))","v":"4.1 PUBLIC PROCUREMENT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"Revision of the national procurement standard to include new technologies. The revision should be conducted with the participation of disabled persons organizations in the process.\n"]
[null,"Promote awareness of the procurement national law among stakeholders.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources"]
[null,"ITU-D “Standards in the procurement of accessible ICT products and services”  prepared in the context of two European regional initiatives approved by WTDC-17, aims at bridging the digital divide and equipping all groups of society, including persons with disabilities and specific needs, to take advantage of ICT, by enabling capacity building in digital skills.\n"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICTs. Section 508 of the 1973 Rehabilitation Act is a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICTs. Developed by the United States Access Board, they were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standard on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request of the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible with those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The Standard echoes the European Standard—EN 301 549. In terms of practicality, the Standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, \nAS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility."]

{"sheet":"4.21","index":52,"n_rows":12,"n_cols":2,"rows_kept":12,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$16,\" \",Catálogos!$O$16,CHAR(10))","v":"4.2 PUBLIC PROCUREMENT REQUIREMENTS DEFINITIONS\n"}]
[null,"There are various harmonized standards in the world that define hardware accessibility. The systematic adoption and use of commonly accepted technical standards are critical to achieving a successful and accessible ICT market. Significant economies of scale can be achieved by both industry and government. There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards worldwide.\n"]
[null,"As a reference, USA Section 508 or EN 301 549 in Europe can be used to develop a national procurement standard. Both standards include technical and functional statements for software, hardware, digital kiosks, websites, video programming, and electronic documents.\n"]
[null,"Best practice resource"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICT. Section 508 of the 1973 Rehabilitation Act are a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICT. Developed by the United States Access Board, these standards were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standards on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request by the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The standard echoes the European Standard—EN 301 549. In terms of practicality, the standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, AS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility.\n"]
[null,"Australia also developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to U.S. Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication."]

{"sheet":"4.22","index":53,"n_rows":12,"n_cols":2,"rows_kept":12,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$16,\" \",Catálogos!$O$16,CHAR(10))","v":"4.2 PUBLIC PROCUREMENT REQUIREMENTS DEFINITIONS\n"}]
[null,"Revision of the national procurement standard to include new technologies. The revision should be conducted with the participation of disabled persons organizations in the process.\n"]
[null,"Promote awareness of the national procurement law among stakeholders.\n"]
[null,"Best practice resource"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICT. Section 508 of the 1973 Rehabilitation Act are a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICT. Developed by the United States Access Board, these standards were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standards on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request by the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The standard echoes the European Standard—EN 301 549. In terms of practicality, the standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, AS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility.\n"]
[null,"Australia also developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to U.S. Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication."]

{"sheet":"4.23","index":54,"n_rows":11,"n_cols":2,"rows_kept":11,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$7,\". \",Catálogos!$L$7)","v":"4. PUBLIC PROCUREMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$16,\" \",Catálogos!$O$16,CHAR(10))","v":"4.2 PUBLIC PROCUREMENT REQUIREMENTS DEFINITIONS\n"}]
[null,"Revision of the national procurement standard in accordance with international trends.\n"]
[null,"Best practice resource"]
[null,"United States of America: The United States of America has developed technical standards on accessible ICTs and has enacted legislation that requires their use by all Federal agencies in the procurement of ICT. Section 508 of the 1973 Rehabilitation Act are a set of enforceable ICT accessibility standards that Federal agencies must incorporate as a mandatory set of requirements (or technical specifications) that suppliers must meet in the procurement of ICT. Developed by the United States Access Board, these standards were embedded into federal procurement regulations in 2001.\n"]
[null,"European Union: The first European standards on accessible ICTs, EN 301 549 “Accessibility requirements suitable for public procurement of ICT products and services in Europe”, was published in March 2014. This standard was developed by the European Standards Bodies following a request by the European Commission. The accessibility requirements contained in EN 301 549 have been harmonized to match as closely as possible those contained in US Section 508.\n"]
[null,"Australia: The Procurement Standard Guidance  is a governmental guideline not applicable to the general public and not limited to web content. It aims to make ICT goods and services purchased by the Australia Government more accessible to all employees. Specifically, the policy covers all video-based, two-way audio-based, hardware, software, and web-based ICT products, along with any support services. Any procurement process must ensure that ICT products can be utilized by all employees, regardless of any physical, emotional, or cognitive disabilities they may have. The standard echoes the European Standard—EN 301 549. In terms of practicality, the standard does not require all prior ICT goods and services to be replaced, as the majority are already compliant with several accessibility guidelines. The main application of the standard is when ICT goods and services require renewal or replacement, or when any coordinated procurements must be renewed. This standard is not a definitive procurement guideline and should be applied in tandem with Australia’s existing procurement guidelines. As with the European Standard, the Australian Standard includes conformance Level AA of WCAG Version 2.0.\n"]
[null,"•  The Digital Service Standard  is a set of best-practice principles for designing and delivering government services."]
[null,"•  The Australia Government Commonwealth Procurement Rules  require evidence of conformance with applicable Australian standards – from an accessibility perspective, AS EN 301 549  is applicable. "]
[null,"•  The Digital Sourcing Consider First Policy  released by the Digital Transformation Authority in June 2019 also has a requirement for accessibility.\n"]
[null,"Australia also developed a Bankers´ Association Industry Standard which includes W3C WCAG technical specifications in addition to U.S. Section 508 requirements. The Australian Banking Association  also committed to following principles of accessible design covering all areas of banking, including general accessibility, digital channels (websites and mobile banking), device design and use, telephone services, voice activated services or AI, and specific areas related to customer authentication."]

{"sheet":"5.11","index":55,"n_rows":24,"n_cols":2,"rows_kept":24,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$17,\" \",Catálogos!$O$17,CHAR(10))","v":"5.1 STAKEHOLDER TRAINING ON DIGITAL ACCESSIBILITY\n"}]
[null,"It is important for all stakeholders to understand ICT accessibility to ensure the development of an inclusive ecosystem. Governments should lead the way by ensuring that officials get training on ICT accessibility.\n"]
[null,"Accessible ICTs are necessary to ensure that all citizens have access to:\n"]
[null,"•  public information and communication;"]
[null,"•  public services (health, e-government, emergency services, and so on)."]
[null,"When governments and public authorities purchase accessible ICTs they need to:"]
[null,"•  create an accessible employment environment in the public sector;"]
[null,"•  deliver better value for money to the citizens;"]
[null,"•  make it (accessible ICT) affordable by reducing the cost.\n"]
[null,"Through regulating and promoting ICT accessibility, governments will:\n"]
[null,"•  reduce inequalities;"]
[null,"•  create an inclusive society in their country;"]
[null,"•  ensure that all citizens participate in the country’s development;"]
[null,"•  increase the country’s economic growth.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resource"]
[null,"ITU-D resources\n"]
[null,"ITU-D self-paced online course entitled “ICT Accessibility: the key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"Guyana: The ITU Internet for @ll: National Programme in Web Accessibility”  implemented in Guyana consisted in a first half day high-level meeting to assure political buy-in,  two days of training on creation and remediation of accessible electronic documents and a two and a half days of technical training on developing accessible websites. To get the ITU certification of this technical training, participants worked on the accessibility of 21 government websites as well as on the website of the University of Guyana.  The university signed a Memorandum of Understanding (MoU) with the government to ensure the pursuit of the training and needed political reforms to ensure digital accessibility.\n"]
[null,"Watch Video \"ITU National programme in web\" at:"]
[null,"https://www.youtube.com/watch?v=8QIbHUOk4jE&feature=emb_logo "]
[null,"Source: ITU\n"]
[null,"Republic of Korea: Guarantees ICT accessibility to people with disabilities including older adults to use products, systems, services, and facilities regardless of their physical or technical difficulties. In achieving this, the Republic of Korea focuses equally on the government role of: preparing the legal system for ICT accessibility and creating a standardized strategy for society, in the form of training, consultations, and promotion to ensure the participation of other stakeholders outside the public sector."]

{"sheet":"5.12","index":56,"n_rows":18,"n_cols":2,"rows_kept":18,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$17,\" \",Catálogos!$O$17,CHAR(10))","v":"5.1 STAKEHOLDER TRAINING ON DIGITAL ACCESSIBILITY\n"}]
[null,"Industry also has a big responsibility regarding ICT accessibility and should receive proper training.\n"]
[null,"The global market for disability/accessibility was worth USD 1.3 trillion in 2017 and is expected to grow to more than USD 5 trillion by 2050\n"]
[null,"Developing accessible ICTs is an investment worth making because it: \n"]
[null,"•  incentivizes manufacturers and suppliers to innovate and improve production;"]
[null,"•  improves overall quality of ICTs by making them more user-friendly;"]
[null,"•  creates a market for accessible ICTs;"]
[null,"•  may help improve the bottom lines of businesses.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users\n"]
[null,"Best practice resource"]
[null,"ITU-D resources\n"]
[null,"ITU-D self-paced online course entitled “ICT Accessibility: the key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"Guyana: The ITU Internet for @ll: National Programme in Web Accessibility”  implemented in Guyana consisted in a first half day high-level meeting to assure political buy-in,  two days of training on creation and remediation of accessible electronic documents and a two and a half days of technical training on developing accessible websites. To get the ITU certification of this technical training, participants worked on the accessibility of 21 government websites as well as on the website of the University of Guyana.  The university signed a Memorandum of Understanding (MoU) with the government to ensure the pursuit of the training and needed political reforms to ensure digital accessibility.\n"]
[null,"Watch Video \"ITU National programme in web\" at:"]
[null,"https://www.youtube.com/watch?v=8QIbHUOk4jE&feature=emb_logo "]
[null,"Source: ITU\n"]
[null,"Republic of Korea: Guarantees ICT accessibility to people with disabilities including older adults to use products, systems, services, and facilities regardless of their physical or technical difficulties. In achieving this, the Republic of Korea focuses equally on the government role of: preparing the legal system for ICT accessibility and creating a standardized strategy for society, in the form of training, consultations, and promotion to ensure the participation of other stakeholders outside the public sector."]

{"sheet":"5.13","index":57,"n_rows":11,"n_cols":2,"rows_kept":11,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$17,\" \",Catálogos!$O$17,CHAR(10))","v":"5.1 STAKEHOLDER TRAINING ON DIGITAL ACCESSIBILITY\n"}]
[null,"Disabled persons organizations should also be trained in ICT accessibility to have the tools to better advocate for the achievement of this human right. \n"]
[null,"Best practice resource"]
[null,"ITU-D resources\n"]
[null,"ITU-D self-paced online course entitled “ICT Accessibility: the key to inclusive communication\"  aims to develop a good understanding of ICT accessibility among all relevant stakeholders, in particular focusing on related policies, regulations, technology trends and public procurement rules.\n"]
[null,"Guyana: The ITU Internet for @ll: National Programme in Web Accessibility”  implemented in Guyana consisted in a first half day high-level meeting to assure political buy-in,  two days of training on creation and remediation of accessible electronic documents and a two and a half days of technical training on developing accessible websites. To get the ITU certification of this technical training, participants worked on the accessibility of 21 government websites as well as on the website of the University of Guyana.  The university signed a Memorandum of Understanding (MoU) with the government to ensure the pursuit of the training and needed political reforms to ensure digital accessibility.\n"]
[null,"Watch Video \"ITU National programme in web\" at:"]
[null,"https://www.youtube.com/watch?v=8QIbHUOk4jE&feature=emb_logo "]
[null,"Source: ITU\n"]
[null,"Republic of Korea: Guarantees ICT accessibility to people with disabilities including older adults to use products, systems, services, and facilities regardless of their physical or technical difficulties. In achieving this, the Republic of Korea focuses equally on the government role of: preparing the legal system for ICT accessibility and creating a standardized strategy for society, in the form of training, consultations, and promotion to ensure the participation of other stakeholders outside the public sector."]

{"sheet":"5.21","index":58,"n_rows":22,"n_cols":2,"rows_kept":22,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$18,\" \",Catálogos!$O$18,CHAR(10))","v":"5.2 TRAINING FOR PROFESSIONALS ON ACCESSIBLE ELECTRONIC DOCUMENTS\n"}]
[null,"It is essential that digital government information is distributed and available in accessible formats to ensure that it will reach all people and no one will be left behind, including people with disabilities, in particular those with visual impairments or deaf or hard-of-hearing who require the use of alternative solutions for example, screen readers, captioning, or sign language to understand such information.\n"]
[null," It is also important to provide training, so professionals know how to communicate in an accessible manner considering the use of multiple modes of communication.\n"]
[null,"Governments should work with the Academia to ensure the availability of training to create accessible digital content. Such training should consider that:\n"]
[null,"•  Public information in audio and visual formats delivered through electronic displays in public spaces can reach people who may not have access to personal ICT devices. When possible, graphics and images should be displayed in addition to text. Sound alarms and/or sirens used during emergency situations must be accompanied by flashing lights to denote the nature and level of threat."]
[null,"•  Radios: Radios can be used with attachments or with special features to enable their use by people who are deaf or hard-of-hearing. For example, devices that can transmit broadcasts as vibrations, flashing lights, and simple texts to alert individuals who are deaf and hard-of-hearing. Live online radio broadcasts or podcasts should include the transcription of the content."]
[null,"•  Television: Closed captioning or subtitling in local languages must be provided. In addition, sign language interpreters should be included when providing televised vital information such as emergency, crisis and/or pandemic."]
[null,"•  SMS: If information is sent out only as SMS, people who need non-visual inputs and do not have access to high-end devices that can convert text to other formats such as audio, will be excluded. "]
[null,"•  Social networks: The new versions of the most popular social media networks are increasingly becoming accessible. Facebook, Instagram, Twitter, and YouTube offer accessibility features. "]
[null,"•  Digital documents (spreadsheets, presentations, text documents) may be unusable by persons using screen readers if they are in formats that cannot be read aloud, such as JPEG files or image-based PDFs (e.g. scanned images). For example, all documents should always include an alternative text to all images, review colour contrasts, use adequate document structure and styles to ensure their accessibility.\n"]
[null,"Any person who develops digital content such as marketing, government, advertising, and education should acquire these skills through training to guarantee inclusion and social and economic development.\n"]
[null,"It is recommended that persons with disabilities participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the content delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme includes a  two-days training on creating accessible documents.\n"]
[null,"ITU-D “Creation and remediation of accessible digital contents” , contains tutorials that have been created with the objective of teaching the accessibility criteria and providing related recommendations for generating documents in any Microsoft Office format or Adobe PDF. \n"]
[null,"Watch video:\" Tutorials in creation of accessible digital contents\" at:"]
[null,"https://www.youtube.com/watch?v=p5SDOQcspbc&index=\n5&list=PLpoIPNlF8P2PtOcI0LqDtBh8-2FOTQgSg&t=0s"]
[null,"Source: ITU\n"]
[null,"United Kingdom: The UK government  offers information on how to choose an accessible format and make non-HTML documents meet accessibility standards. The guide was last updated in February 2021. \n"]
[null,"New Zealand: The Department of Internal Affairs  offers guidelines and information to create accessible digital content."]

{"sheet":"5.22","index":59,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$18,\" \",Catálogos!$O$18,CHAR(10))","v":"5.2 TRAINING FOR PROFESSIONALS ON ACCESSIBLE ELECTRONIC DOCUMENTS\n"}]
[null,"In collaboration with Academia or international associations, a certification validating the knowledge on how to develop and/remediate accessible electronic documents should be recognized to demonstrate this important skill in the labour market. Any person who develops digital content such as marketing, government, advertising, and education should acquire these skills through training to guarantee inclusion and social and economic development.\n"]
[null,"It is recommended that persons with disabilities participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the content delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a natinal self-sustainable educational model in web accessibility. The programme includes a two-days training on creating accessible documents.\n"]
[null,"ITU-D “Creation and remediation of accessible digital contents” , contains tutorials that have been created with the objective of teaching the accessibility criteria and providing related recommendations for generating documents in any Microsoft Office format or Adobe PDF. \n"]
[null,"Watch video:\" Tutorials in creation of accessible digital contents\" at:"]
[null,"https://www.youtube.com/watch?v=p5SDOQcspbc&index=\n5&list=PLpoIPNlF8P2PtOcI0LqDtBh8-2FOTQgSg&t=0s"]
[null,"Source: ITU\n"]
[null,"United Kingdom: The UK government  offers information on how to choose an accessible format and make non-HTML documents meet accessibility standards. The guide was last updated in February 2021. \n"]
[null,"New Zealand: The Department of Internal Affairs  offers guidelines and information to create accessible digital content."]

{"sheet":"5.23","index":60,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$18,\" \",Catálogos!$O$18,CHAR(10))","v":"5.2 TRAINING FOR PROFESSIONALS ON ACCESSIBLE ELECTRONIC DOCUMENTS\n"}]
[null,"Training should be updated to include technological trends, new services, and products.\n"]
[null,"In collaboration with Academia or international associations, a certification validating the knowledge on how to develop and/remediate accessible electronic documents should be recognized to demonstrate this important skill in the labour market. Any person who develops digital content such as marketing, government, advertising, and education should acquire these skills through training to guarantee inclusion and social and economic development.\n"]
[null,"It is recommended that persons with disabilities participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the content delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme includes a two-days training on creating accessible documents.\n"]
[null,"ITU-D “Creation and remediation of accessible digital contents” , contains tutorials that have been created with the objective of teaching the accessibility criteria and providing related recommendations for generating documents in any Microsoft Office format or Adobe PDF. \n"]
[null,"Watch video:\" Tutorials in creation of accessible digital contents\" at:"]
[null,"https://www.youtube.com/watch?v=p5SDOQcspbc&index=\n5&list=PLpoIPNlF8P2PtOcI0LqDtBh8-2FOTQgSg&t=0s"]
[null,"Source: ITU\n"]
[null,"United Kingdom: The UK government  offers information on how to choose an accessible format and make non-HTML documents meet accessibility standards. The guide was last updated in February 2021. \n"]
[null,"New Zealand: The Department of Internal Affairs  offers guidelines and information to create accessible digital content."]

{"sheet":"5.31","index":61,"n_rows":15,"n_cols":2,"rows_kept":15,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$19,\" \",Catálogos!$O$19,CHAR(10))","v":"5.3 TRAINING FOR PROFESSIONALS ON ACCESSIBLE WEBSITES\n"}]
[null,"The Web Content Accessibility Guidelines (WCAG 2.1) are the international reference for web accessibility. Forty per cent of public websites are not accessible. This is due to the lack of training in web accessibility.\n"]
[null,"Academia should work hand in hand with professionals to guarantee the availability of accessible web development training.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the websites delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resource\n"]
[null,"The ITU-D self-pace training course “Web Accessibility: the Cornerstone of an Inclusive Digital Society”  aims to develop an overall understanding about web accessibility among all ITU members, stakeholders and other relevant parties.\n"]
[null,"Digital society"]
[null,"Figure 20: ITU-D website, self-paced online course: web accessibility the cornerstone \nof an inclusive digital society."]
[null,"Source: ITU\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme includes a two and a half days training on developing and designing accessible websites.\n"]
[null,"International Association of Accessibility Professionals (IAAP): The International Association of Accessibility Professionals (IAAP)  is a not-for-profit membership-based organization for individuals and organizations that are focused on accessibility or are in the process of building their accessibility skills and strategies. The objective is to help accessibility professionals develop and advance their careers and to support organizations integrate accessibility into their services, products, and infrastructure. IAAP mission is to define, promote and improve the accessibility profession globally through certification, education, and networking to enable the creation of accessible products, content and services. Currently the IAAP has developed three certifications and is working on new material to strengthen the accessibility community. \n"]
[null,"Denmark: To promote web accessibility within Danish government agencies, an Interoperability Framework was developed. The document includes accessible web design standards and serves as a guideline for public agencies as they develop information technology plans and projects. It contains descriptions and recommendations of selected standards, technologies, and protocols for the implementation of e-government in Denmark. Both W3C WCAG and the US Section 508 are incorporated into the guideline.\n"]
[null,"Taiwan (Province of China): Web Accessibility Guidelines 2.0  is a mandatory policy for all public sector organizations. The scope of these guidelines is limited solely to online resources. As part of their conformance assessment criteria, the guidelines make use of a derivative of Version 2.0 of the WCAG. Employees in charge of such assessments also make use of specific Regulations for Issuing Web Accessibility Accreditation badges to the websites of eligible agencies or schools. Another resource available to these employees is a web accessibility checker offered by Freego; this gives newer employees a quick checklist to ensure web content makes the grade. The guidelines do not specify a minimum acceptable level of accessibility."]

{"sheet":"5.32","index":62,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$19,\" \",Catálogos!$O$19,CHAR(10))","v":"5.3 TRAINING FOR PROFESSIONALS ON ACCESSIBLE WEBSITES\n"}]
[null,"National or international certifications should be required to ensure that professionals have the skills needed to develop an accessible website. In addition, these certifications should be considered as a key skill in the labour market for web designers, web developers and web maintenance teams.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the websites delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resource\n"]
[null,"The ITU-D self-pace training course “Web Accessibility: the Cornerstone of an Inclusive Digital Society”  aims to develop an overall understanding about web accessibility among all ITU members, stakeholders and other relevant parties.\n"]
[null,"Digital society"]
[null,"Figure 20: ITU-D website, self-paced online course: web accessibility the cornerstone \nof an inclusive digital society."]
[null,"Source: ITU\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme includes a two and a half days training on developing and designing accessible websites.\n"]
[null,"International Association of Accessibility Professionals (IAAP): The International Association of Accessibility Professionals (IAAP)  is a not-for-profit membership-based organization for individuals and organizations that are focused on accessibility or are in the process of building their accessibility skills and strategies. The objective is to help accessibility professionals develop and advance their careers and to support organizations integrate accessibility into their services, products, and infrastructure. IAAP mission is to define, promote and improve the accessibility profession globally through certification, education, and networking to enable the creation of accessible products, content and services. Currently the IAAP has developed three certifications and is working on new material to strengthen the accessibility community. \n"]
[null,"Denmark: To promote web accessibility within Danish government agencies, an Interoperability Framework was developed. The document includes accessible web design standards and serves as a guideline for public agencies as they develop information technology plans and projects. It contains descriptions and recommendations of selected standards, technologies, and protocols for the implementation of e-government in Denmark. Both W3C WCAG and the US Section 508 are incorporated into the guideline.\n"]
[null,"Taiwan (Province of China): Web Accessibility Guidelines 2.0  is a mandatory policy for all public sector organizations. The scope of these guidelines is limited solely to online resources. As part of their conformance assessment criteria, the guidelines make use of a derivative of Version 2.0 of the WCAG. Employees in charge of such assessments also make use of specific Regulations for Issuing Web Accessibility Accreditation badges to the websites of eligible agencies or schools. Another resource available to these employees is a web accessibility checker offered by Freego; this gives newer employees a quick checklist to ensure web content makes the grade. The guidelines do not specify a minimum acceptable level of accessibility."]

{"sheet":"5.33","index":63,"n_rows":15,"n_cols":2,"rows_kept":15,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$19,\" \",Catálogos!$O$19,CHAR(10))","v":"5.3 TRAINING FOR PROFESSIONALS ON ACCESSIBLE WEBSITES\n"}]
[null,"Training should be updated according to the new versions of the standard.\n"]
[null,"National or international certifications should be required to ensure that professionals have the skills needed to develop an accessible website. In addition, these certifications should be considered as a key skill in the labour market for web designers, web developers and web maintenance teams.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the websites delivered through different digital platforms.\n"]
[null,"Best practice resources"]
[null,"ITU-D resource\n"]
[null,"The ITU-D self-pace training course “Web Accessibility: the Cornerstone of an Inclusive Digital Society”  aims to develop an overall understanding about web accessibility among all ITU members, stakeholders and other relevant parties.\n"]
[null,"Digital society"]
[null,"Figure 20: ITU-D website, self-paced online course: web accessibility the cornerstone \nof an inclusive digital society."]
[null,"Source: ITU\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme includes a two and a half days training on developing and designing accessible websites.\n"]
[null,"International Association of Accessibility Professionals (IAAP): The International Association of Accessibility Professionals (IAAP)  is a not-for-profit membership-based organization for individuals and organizations that are focused on accessibility or are in the process of building their accessibility skills and strategies. The objective is to help accessibility professionals develop and advance their careers and to support organizations integrate accessibility into their services, products, and infrastructure. IAAP mission is to define, promote and improve the accessibility profession globally through certification, education, and networking to enable the creation of accessible products, content and services. Currently the IAAP has developed three certifications and is working on new material to strengthen the accessibility community. \n"]
[null,"Denmark: To promote web accessibility within Danish government agencies, an Interoperability Framework was developed. The document includes accessible web design standards and serves as a guideline for public agencies as they develop information technology plans and projects. It contains descriptions and recommendations of selected standards, technologies, and protocols for the implementation of e-government in Denmark. Both W3C WCAG and the US Section 508 are incorporated into the guideline.\n"]
[null,"Taiwan (Province of China): Web Accessibility Guidelines 2.0  is a mandatory policy for all public sector organizations. The scope of these guidelines is limited solely to online resources. As part of their conformance assessment criteria, the guidelines make use of a derivative of Version 2.0 of the WCAG. Employees in charge of such assessments also make use of specific Regulations for Issuing Web Accessibility Accreditation badges to the websites of eligible agencies or schools. Another resource available to these employees is a web accessibility checker offered by Freego; this gives newer employees a quick checklist to ensure web content makes the grade. The guidelines do not specify a minimum acceptable level of accessibility."]

{"sheet":"5.41","index":64,"n_rows":16,"n_cols":2,"rows_kept":16,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$20,\" \",Catálogos!$O$20,CHAR(10))","v":"5.4 TRAINING FOR PROFESSIONALS ON ACCESSIBLE SOFTWARE\n"}]
[null,"ICTs have an enormous impact on processing information and making data available that are eventually processed and used to offer better services for everyone. The inclusion of persons with disabilities is fundamental to ensure that they are not left behind in such data. \n"]
[null,"Software systems should be developed according to the latest version of  Web Content Accessibility Guidelines (WCAG).\n"]
[null,"Authoring tools are software and services that “authors” (web developers, designers, writers) use to produce web content. Some examples of authoring tools are:\n"]
[null,"•  webpage tools, for example, what-you-see-is-what-you-get (WYSIWYG) HTML editors;"]
[null,"•  software for generating websites, for example, content management systems (CMS), courseware tools, and content aggregators;"]
[null,"•  software that converts to web content technologies, for example, word processors and other office document applications with “Save as HTML” functionality;"]
[null,"•  multimedia authoring tools;"]
[null,"•  websites that let users add content, such as blogs, wikis, photo sharing sites, online forums, and social networking sites.\n"]
[null,"ATAG 2.0  is the international standard for the development of accessible authoring tools.\n"]
[null,"Academia should work hand in hand with professionals to guarantee the availability of accessible web development training.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the software.\n"]
[null,"Best practice resources"]
[null,"Brazil: The Brazilian Web Accessibility Recognition Programme, seeks to increase awareness of the need for persons with disabilities to access websites by encouraging website developers and by granting awards to individuals and enterprises. There are three categories for awards under this programme, namely (i) for individuals and enterprises that implement actions to promote web accessibility, (ii) for web projects that follow W3C standards and are creative and usable, and (iii) for apps and assistive technologies developed without profit and with open-source code. This project is led by the Brazil “Comite Gestor da Internet” in partnership with W3C Brazil and other government entities.\n"]
[null,"New Zealand: Online Practice Guidelines: these guidelines apply to government offices. Specifically, they apply only to web assets in government organizations and take heed of the WCAG Version 2.0. As a result, if they meet all five conformance criteria in the Web Accessibility Standard 1.0, relevant organizations will meet WCAG 2.0 Level AA conformance under these guidelines. In addition to defining their overall strategy and action plan which includes prior and planned accessibility reviews, the guidelines refer to learning resources to help employees familiarize themselves with accessibility principles. Furthermore, the guidelines state the products and services that they apply to, as well as any relevant initiatives and new updates to be aware of."]

{"sheet":"5.42","index":65,"n_rows":7,"n_cols":2,"rows_kept":7,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$20,\" \",Catálogos!$O$20,CHAR(10))","v":"5.4 TRAINING FOR PROFESSIONALS ON ACCESSIBLE SOFTWARE\n"}]
[null,"National or international certifications should be required to ensure that professionals have the skills needed to develop an accessible software. In addition, these certifications should be considered as a key skill in the labour market for software developers.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the software.\n"]
[null,"Best practice resources"]
[null,"Brazil: The Brazilian Web Accessibility Recognition Programme, seeks to increase awareness of the need for persons with disabilities to access websites by encouraging website developers and by granting awards to individuals and enterprises. There are three categories for awards under this programme, namely (i) for individuals and enterprises that implement actions to promote web accessibility, (ii) for web projects that follow W3C standards and are creative and usable, and (iii) for apps and assistive technologies developed without profit and with open-source code. This project is led by the Brazil “Comite Gestor da Internet” in partnership with W3C Brazil and other government entities.\n"]
[null,"New Zealand: Online Practice Guidelines: these guidelines apply to government offices. Specifically, they apply only to web assets in government organizations and take heed of the WCAG Version 2.0. As a result, if they meet all five conformance criteria in the Web Accessibility Standard 1.0, relevant organizations will meet WCAG 2.0 Level AA conformance under these guidelines. In addition to defining their overall strategy and action plan which includes prior and planned accessibility reviews, the guidelines refer to learning resources to help employees familiarize themselves with accessibility principles. Furthermore, the guidelines state the products and services that they apply to, as well as any relevant initiatives and new updates to be aware of."]

{"sheet":"5.43","index":66,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$20,\" \",Catálogos!$O$20,CHAR(10))","v":"5.4 TRAINING FOR PROFESSIONALS ON ACCESSIBLE SOFTWARE\n"}]
[null,"Training should be updated according to the new versions of the standards.\n"]
[null,"National or international certifications should be required to ensure that professionals have the skills needed to develop an accessible software. In addition, these certifications should be considered as a key skill in the labour market for software developers.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users. In addition, persons with disabilities could also validate the accessibility of the software.\n"]
[null,"Best practice resources"]
[null,"Brazil: The Brazilian Web Accessibility Recognition Programme, seeks to increase awareness of the need for persons with disabilities to access websites by encouraging website developers and by granting awards to individuals and enterprises. There are three categories for awards under this programme, namely (i) for individuals and enterprises that implement actions to promote web accessibility, (ii) for web projects that follow W3C standards and are creative and usable, and (iii) for apps and assistive technologies developed without profit and with open-source code. This project is led by the Brazil “Comite Gestor da Internet” in partnership with W3C Brazil and other government entities.\n"]
[null,"New Zealand: Online Practice Guidelines: these guidelines apply to government offices. Specifically, they apply only to web assets in government organizations and take heed of the WCAG Version 2.0. As a result, if they meet all five conformance criteria in the Web Accessibility Standard 1.0, relevant organizations will meet WCAG 2.0 Level AA conformance under these guidelines. In addition to defining their overall strategy and action plan which includes prior and planned accessibility reviews, the guidelines refer to learning resources to help employees familiarize themselves with accessibility principles. Furthermore, the guidelines state the products and services that they apply to, as well as any relevant initiatives and new updates to be aware of."]

{"sheet":"5.51","index":67,"n_rows":9,"n_cols":2,"rows_kept":9,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$21,\" \",Catálogos!$O$21,CHAR(10))","v":"5.5 TRAINING FOR PROFESSIONALS ON ACCESSIBLE HARDWARE AND DIGITAL KIOSKS\n"}]
[null,"While communities are transforming and becoming digital, more hardware and kiosks are used to serve their citizens.\n"]
[null,"ATMs and kiosks should comply with accessibility principles as well as principles of universal design.\n"]
[null,"Academia should work hand in hand with professionals to guarantee the availability of accessible design and universal design training.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA) is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting universal design.\n"]
[null,"GSMA (United Kingdom): GSMA publishes reports which highlight best practice case studies in ICTs and accessibility. The Assistive Tech programme works with the mobile industry and key stakeholders to address the digital inclusion gap of persons with disabilities and identify innovation opportunities for making mobile technologies enablers of assistive technologies. Research shows that in many countries, a disability and development gap is growing, and unless people with disabilities are routinely included in development efforts, their socioeconomic status often remains static while the status of their non-disabled peers surges ahead. "]

{"sheet":"5.52","index":68,"n_rows":7,"n_cols":2,"rows_kept":7,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$21,\" \",Catálogos!$O$21,CHAR(10))","v":"5.5 TRAINING FOR PROFESSIONALS ON ACCESSIBLE HARDWARE AND DIGITAL KIOSKS\n"}]
[null,"National or international certifications should be required to ensure that professionals have the needed skills to design accessible hardware and digital kiosks.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA) is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting universal design.\n"]
[null,"GSMA (United Kingdom): GSMA publishes reports which highlight best practice case studies in ICTs and accessibility. The Assistive Tech programme works with the mobile industry and key stakeholders to address the digital inclusion gap of persons with disabilities and identify innovation opportunities for making mobile technologies enablers of assistive technologies. Research shows that in many countries, a disability and development gap is growing, and unless people with disabilities are routinely included in development efforts, their socioeconomic status often remains static while the status of their non-disabled peers surges ahead. "]

{"sheet":"5.53","index":69,"n_rows":7,"n_cols":2,"rows_kept":7,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$21,\" \",Catálogos!$O$21,CHAR(10))","v":"5.5 TRAINING FOR PROFESSIONALS ON ACCESSIBLE HARDWARE AND DIGITAL KIOSKS\n"}]
[null,"Training should be updated according to the new versions of the principles.\n"]
[null,"Persons with disabilities should participate in the training to ensure that trainees have a better understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"Ireland: The Republic of Ireland established the act to assess needs, services, and employment opportunities for people with disabilities. Under the Act, the National Disability Authority was established, as well as The Centre for Excellence in Universal Design. The National Disability Authority (NDA) is an independent statutory board that advises the government and private sector in matters of disability policies and procedures while promoting universal design.\n"]
[null,"GSMA (United Kingdom): GSMA publishes reports which highlight best practice case studies in ICTs and accessibility. The Assistive Tech programme works with the mobile industry and key stakeholders to address the digital inclusion gap of persons with disabilities and identify innovation opportunities for making mobile technologies enablers of assistive technologies. Research shows that in many countries, a disability and development gap is growing, and unless people with disabilities are routinely included in development efforts, their socioeconomic status often remains static while the status of their non-disabled peers surges ahead. "]

{"sheet":"5.61","index":70,"n_rows":16,"n_cols":2,"rows_kept":16,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$22,\" \",Catálogos!$O$22,CHAR(10))","v":"5.6 TRAINING FOR PROCUREMENT PERSONNEL AND VENDORS ON ICT ACCESSIBILITY\n"}]
[null,"There are many harmonized standards all over the world that define hardware accessibility. The systematic adoption and use of commonly accepted technical standards is critical to a successful and accessible ICT market. Significant economies of scale can be achieved by both industry and government. There is a growing global trend towards the acceptance and adoption of the same core set of accessible ICT standards worldwide.\n"]
[null,"As a reference, USA Section 508 or the EN 301549 in Europe can be used to develop a national procurement standard.\n"]
[null,"Procurement officials as well as vendors should receive training on ICT accessibility in the bidding processes according to international or national standards.\n"]
[null,"Persons with disabilities should participate in the training to ensure the trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"There are several toolkits and pieces of guidance available to assist with including accessibility as a criterion in a procurement exercise. \n"]
[null,"ITU-D resources\n"]
[null,"ITU-D online training on “Public Procurement of Accessible ICT Products and Services”\n"]
[null,"ITU Academy *"]
[null,"Figure 21: ITU Academy web site"]
[null,"* ITU Academy: https://academy.itu.int/training-courses/full-catalogue/online-training-public-procurement-accessible-ict-products-and-services-0 "]
[null,"Source: ITU\n"]
[null,"United States of America: Section508.gov  provides guidance to federal agencies staff who play a role in IT accessibility. It helps agencies understand how to define accessibility requirements for ICT procurements clearly. It also helps ICT vendors understand the need to demonstrate the accessibility of their IT products and services for potential federal buyers. \n"]
[null,"European Union: In Europe, mandate376.standards.eu  was produced to help public procurement officials get started in using and implementing the European standard EN 301 549."]

{"sheet":"5.62","index":71,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$22,\" \",Catálogos!$O$22,CHAR(10))","v":"5.6 TRAINING FOR PROCUREMENT PERSONNEL AND VENDORS ON ICT ACCESSIBILITY\n"}]
[null,"National or international certifications should be required to ensure that procurers will guarantee the acquisition of accessible ICTs.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"There are several toolkits and pieces of guidance available to assist with including accessibility as a criterion in a procurement exercise. \n"]
[null,"ITU-D resources\n"]
[null,"ITU-D online training on “Public Procurement of Accessible ICT Products and Services”\n"]
[null,"ITU Academy *"]
[null,"Figure 21: ITU Academy web site"]
[null,"* ITU Academy: https://academy.itu.int/training-courses/full-catalogue/online-training-public-procurement-accessible-ict-products-and-services-0 "]
[null,"Source: ITU\n"]
[null,"United States of America: Section508.gov  provides guidance to federal agencies staff who play a role in IT accessibility. It helps agencies understand how to define accessibility requirements for ICT procurements clearly. It also helps ICT vendors understand the need to demonstrate the accessibility of their IT products and services for potential federal buyers. \n"]
[null,"European Union: In Europe, mandate376.standards.eu  was produced to help public procurement officials get started in using and implementing the European standard EN 301 549."]

{"sheet":"5.63","index":72,"n_rows":14,"n_cols":2,"rows_kept":14,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$22,\" \",Catálogos!$O$22,CHAR(10))","v":"5.6 TRAINING FOR PROCUREMENT PERSONNEL AND VENDORS ON ICT ACCESSIBILITY\n"}]
[null,"Training should be updated according to the new versions of the standards.\n"]
[null,"Persons with disabilities should participate in the training to ensure trainees´ understanding of the needs of the end users.\n"]
[null,"Best practice resources"]
[null,"There are several toolkits and pieces of guidance available to assist with including accessibility as a criterion in a procurement exercise. \n"]
[null,"ITU-D resources\n"]
[null,"ITU-D online training on “Public Procurement of Accessible ICT Products and Services”\n"]
[null,"ITU Academy *"]
[null,"Figure 21: ITU Academy web site"]
[null,"* ITU Academy: https://academy.itu.int/training-courses/full-catalogue/online-training-public-procurement-accessible-ict-products-and-services-0 "]
[null,"Source: ITU\n"]
[null,"United States of America: Section508.gov  provides guidance to federal agencies staff who play a role in IT accessibility. It helps agencies understand how to define accessibility requirements for ICT procurements clearly. It also helps ICT vendors understand the need to demonstrate the accessibility of their IT products and services for potential federal buyers. \n"]
[null,"European Union: In Europe, mandate376.standards.eu  was produced to help public procurement officials get started in using and implementing the European standard EN 301 549."]

{"sheet":"5.71","index":73,"n_rows":11,"n_cols":2,"rows_kept":11,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$23,\" \",Catálogos!$O$23,CHAR(10))","v":"5.7 TRAINING FOR END USERS TO ENGAGE WITH THE GOVERNMENT\n"}]
[null,"End users should also have the digital skills needed to interact with accessible ICTs.\n"]
[null,"Academia should work hand in hand with the government to guarantee the availability of digital skills training for persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme presents a sustainable model where with the funds secured via a national professional certification, persons with disabilities and other vulnerable groups receive training on digital abilities.\n"]
[null,"Japan considered methods for selecting products and services that are accessible. In order to make it easier for persons with disabilities and older persons to recognize accessible telecommunication services and devices, products were marked with the letter \"U\" (universal). This work was an integral part of the efforts of the government, end-user associations, industries and academia. \n"]
[null,"China: In 2018, the State Council issued guidance on accelerating the establishment of a nationwide online government services platform and further promoting “Internet + government services” to optimize the business environment, bring convenience to enterprises and people, stimulate market vitality and social creativity, and build a service-oriented government with which people are satisfied. One of the efforts to promote innovative online applications to address the needs of persons with disabilities is a special application that allows persons with disabilities to apply for assistive devices directly from the government website; assistive device services are provided to all certified persons with disabilities who have a Beijing household registration, and they can get at least 50 per cent of the relevant subsidy for purchased auxiliaries on the service platform. Persons with disabilities only need to sign in on the Beijing Persons with Disabilities Online Service Platform or Beijing Municipal Administrative Service Centre website at home and submit their applications online. After the platform automatically identifies the candidates and the corresponding subsidy through data sharing, the administrative departments complete the examination and approval process online. The assistive devices can be purchased on the Internet and are delivered to people’s homes in about a week, thus eliminating all certifications and intermediate procedures and enabling persons with disabilities to do all transactions from home. \n"]
[null,"India: In December 2015 the government launched the Accessible India Campaign  mobile application, aimed to create a crowd sourcing platform to collect data about inaccessible places, process information for approving inclusive proposals and to channel corporate social responsibility resources with accessibility in mind as the key to inclusion and equal access for people with disabilities.\n"]
[null,"Iran (Islamic Republic of): A national training programme by the ICT Ministry Office for Women & Family Affairs was conducted in 270 regions, including states, cities and villages with the aim of empowering women by applying ICT tools and services to boost entrepreneurship and create jobs for them.  "]

{"sheet":"5.72","index":74,"n_rows":10,"n_cols":2,"rows_kept":10,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$23,\" \",Catálogos!$O$23,CHAR(10))","v":"5.7 TRAINING FOR END USERS TO ENGAGE WITH THE GOVERNMENT\n"}]
[null,"A national certification validating end-user digital skills will help end users in their economic and social development.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme presents a sustainable model where with the funds secured via a national professional certification, persons with disabilities and other vulnerable groups receive training on digital abilities.\n"]
[null,"Japan considered methods for selecting products and services that are accessible. In order to make it easier for persons with disabilities and older persons to recognize accessible telecommunication services and devices, products were marked with the letter \"U\" (universal). This work was an integral part of the efforts of the government, end-user associations, industries and academia. \n"]
[null,"China: In 2018, the State Council issued guidance on accelerating the establishment of a nationwide online government services platform and further promoting “Internet + government services” to optimize the business environment, bring convenience to enterprises and people, stimulate market vitality and social creativity, and build a service-oriented government with which people are satisfied. One of the efforts to promote innovative online applications to address the needs of persons with disabilities is a special application that allows persons with disabilities to apply for assistive devices directly from the government website; assistive device services are provided to all certified persons with disabilities who have a Beijing household registration, and they can get at least 50 per cent of the relevant subsidy for purchased auxiliaries on the service platform. Persons with disabilities only need to sign in on the Beijing Persons with Disabilities Online Service Platform or Beijing Municipal Administrative Service Centre website at home and submit their applications online. After the platform automatically identifies the candidates and the corresponding subsidy through data sharing, the administrative departments complete the examination and approval process online. The assistive devices can be purchased on the Internet and are delivered to people’s homes in about a week, thus eliminating all certifications and intermediate procedures and enabling persons with disabilities to do all transactions from home. \n"]
[null,"India: In December 2015 the government launched the Accessible India Campaign  mobile application, aimed to create a crowd sourcing platform to collect data about inaccessible places, process information for approving inclusive proposals and to channel corporate social responsibility resources with accessibility in mind as the key to inclusion and equal access for people with disabilities.\n"]
[null,"Iran (Islamic Republic of): A national training programme by the ICT Ministry Office for Women & Family Affairs was conducted in 270 regions, including states, cities and villages with the aim of empowering women by applying ICT tools and services to boost entrepreneurship and create jobs for them.  "]

{"sheet":"5.73","index":75,"n_rows":10,"n_cols":2,"rows_kept":10,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$8,\". \",Catálogos!$L$8)","v":"5. TRAINING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$23,\" \",Catálogos!$O$23,CHAR(10))","v":"5.7 TRAINING FOR END USERS TO ENGAGE WITH THE GOVERNMENT\n"}]
[null,"Training should be updated according to the new technologies and soft skills in demand in the market.\n"]
[null,"Best practice resources"]
[null,"ITU-D resources\n"]
[null,"ITU-D “Internet for @ll: National Programme in Web Accessibility” , empowers countries with the necessary know-how to ensure that all citizens, including persons with disabilities and older users, are able to access public online information products and services, thereby enabling their access to education and employment opportunities and giving them the opportunity to participate actively in the social and economic life of the country. It also proposes a national self-sustainable educational model in web accessibility. The programme presents a sustainable model where with the funds secured via a national professional certification, persons with disabilities and other vulnerable groups receive training on digital abilities.\n"]
[null,"Japan considered methods for selecting products and services that are accessible. In order to make it easier for persons with disabilities and older persons to recognize accessible telecommunication services and devices, products were marked with the letter \"U\" (universal). This work was an integral part of the efforts of the government, end-user associations, industries and academia. \n"]
[null,"China: In 2018, the State Council issued guidance on accelerating the establishment of a nationwide online government services platform and further promoting “Internet + government services” to optimize the business environment, bring convenience to enterprises and people, stimulate market vitality and social creativity, and build a service-oriented government with which people are satisfied. One of the efforts to promote innovative online applications to address the needs of persons with disabilities is a special application that allows persons with disabilities to apply for assistive devices directly from the government website; assistive device services are provided to all certified persons with disabilities who have a Beijing household registration, and they can get at least 50 per cent of the relevant subsidy for purchased auxiliaries on the service platform. Persons with disabilities only need to sign in on the Beijing Persons with Disabilities Online Service Platform or Beijing Municipal Administrative Service Centre website at home and submit their applications online. After the platform automatically identifies the candidates and the corresponding subsidy through data sharing, the administrative departments complete the examination and approval process online. The assistive devices can be purchased on the Internet and are delivered to people’s homes in about a week, thus eliminating all certifications and intermediate procedures and enabling persons with disabilities to do all transactions from home. \n"]
[null,"India: In December 2015 the government launched the Accessible India Campaign  mobile application, aimed to create a crowd sourcing platform to collect data about inaccessible places, process information for approving inclusive proposals and to channel corporate social responsibility resources with accessibility in mind as the key to inclusion and equal access for people with disabilities.\n"]
[null,"Iran (Islamic Republic of): A national training programme by the ICT Ministry Office for Women & Family Affairs was conducted in 270 regions, including states, cities and villages with the aim of empowering women by applying ICT tools and services to boost entrepreneurship and create jobs for them.  "]

{"sheet":"6.11","index":76,"n_rows":10,"n_cols":2,"rows_kept":10,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$24,\" \",Catálogos!$O$24,CHAR(10))","v":"6.1 MONITORING AGENCY OR COMMITTEE TO ENSURE ICT ACCESSIBILITY\n"}]
[null,"Promoting the setting of clear targets and periodic reporting to monitor implementation of the policies are fundamental to achieving digital inclusive communities. \n"]
[null,"A government agency, regulator, or committee has to be responsible for the promotion and monitoring of ICT accessibility.\n"]
[null,"Laws and regulations should establish the responsible agent and clearly include conditions, monitoring and enforcement of obligations, drafting or approval of codes of practice, awareness campaigns, and consultation.\n"]
[null,"Best practice resources"]
[null,"Canada: The Accessible Canada Act  was passed to identify, remove, and prevent barriers to accessibility for persons with disabilities. Also known as the Act to Ensure a Barrier-Free Canada, it mandates compliance for digital content and tech for Parliament, the Government of Canada, and federally regulated organizations in the private sector. This includes sectors such as banking, telecommunications, and transportation industries.\n"]
[null,"The Accessible Canada Act created two specific positions that have enforcement obligations. The Accessibility Commissioner and Chief Accessibility Officer. The Commissioner has the authority to fine organizations up to CAD 250 000 for each violation.\n"]
[null,"The Commissioner office is tasked with investigating complaints, assessing fines, and ordering corrective measures.\n"]
[null,"Philippines: The National Council on Disability Affairs (NCDA)  is the agency mandated to formulate policies and coordinate the activities of all agencies, whether public or private, concerning disability issues in the Philippines, including digital accessibility initiatives."]

{"sheet":"6.12","index":77,"n_rows":9,"n_cols":2,"rows_kept":9,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$24,\" \",Catálogos!$O$24,CHAR(10))","v":"6.1 MONITORING AGENCY OR COMMITTEE TO ENSURE ICT ACCESSIBILITY\n"}]
[null,"Periodic publications by government departments with responsibility for monitoring the achievement of accessibility targets. \n"]
[null,"Enforcement of the adherence to laws and regulations by monitoring actively the accessibility of public communication services and devices for persons with disabilities through spot checks, trials, and visits to public access facilities, taking necessary enforcement action when appropriate. \n"]
[null,"Best practice resources"]
[null,"Canada: The Accessible Canada Act  was passed to identify, remove, and prevent barriers to accessibility for persons with disabilities. Also known as the Act to Ensure a Barrier-Free Canada, it mandates compliance for digital content and tech for Parliament, the Government of Canada, and federally regulated organizations in the private sector. This includes sectors such as banking, telecommunications, and transportation industries.\n"]
[null,"The Accessible Canada Act created two specific positions that have enforcement obligations. The Accessibility Commissioner and Chief Accessibility Officer. The Commissioner has the authority to fine organizations up to CAD 250 000 for each violation.\n"]
[null,"The Commissioner office is tasked with investigating complaints, assessing fines, and ordering corrective measures.\n"]
[null,"Philippines: The National Council on Disability Affairs (NCDA)  is the agency mandated to formulate policies and coordinate the activities of all agencies, whether public or private, concerning disability issues in the Philippines, including digital accessibility initiatives."]

{"sheet":"6.13","index":78,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$24,\" \",Catálogos!$O$24,CHAR(10))","v":"6.1 MONITORING AGENCY OR COMMITTEE TO ENSURE ICT ACCESSIBILITY\n"}]
[null,"The input of organizations representing persons with disabilities should be taken into account and they should be consulted in the updating of the monitoring process to include new trends and technologies.\n"]
[null,"Best practice resources"]
[null,"Canada: The Accessible Canada Act  was passed to identify, remove, and prevent barriers to accessibility for persons with disabilities. Also known as the Act to Ensure a Barrier-Free Canada, it mandates compliance for digital content and tech for Parliament, the Government of Canada, and federally regulated organizations in the private sector. This includes sectors such as banking, telecommunications, and transportation industries.\n"]
[null,"The Accessible Canada Act created two specific positions that have enforcement obligations. The Accessibility Commissioner and Chief Accessibility Officer. The Commissioner has the authority to fine organizations up to CAD 250 000 for each violation.\n"]
[null,"The Commissioner office is tasked with investigating complaints, assessing fines, and ordering corrective measures.\n"]
[null,"Philippines: The National Council on Disability Affairs (NCDA)  is the agency mandated to formulate policies and coordinate the activities of all agencies, whether public or private, concerning disability issues in the Philippines, including digital accessibility initiatives."]

{"sheet":"6.21","index":79,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$25,\" \",Catálogos!$O$25,CHAR(10))","v":"6.2 MONITORING REPORTING PROCESS\n"}]
[null,"Establishing targets and reporting requirements for the delivery of accessible ICTs should be included in pertinent laws and regulations.\n"]
[null,"A regulatory agency should be appointed to be responsible for monitoring the reporting process.\n"]
[null,"A methodology and reporting mechanism should be put in place.\n"]
[null,"Best practice resources"]
[null,"EN 301 549: Annex C of the European Standard provides different models of “evidence of conformity” to adopt for manufacturers and suppliers to provide a statement that their product/service complies with the accessibility standards. \n"]
[null,"Brazil: ANATEL is in charge of creating a comparative classification of the operators according to their actions for promoting accessibility and a performance index aiming to improve telecommunication services for persons with disabilities."]

{"sheet":"6.22","index":80,"n_rows":6,"n_cols":2,"rows_kept":6,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$25,\" \",Catálogos!$O$25,CHAR(10))","v":"6.2 MONITORING REPORTING PROCESS\n"}]
[null,"Existing targets and reporting requirements for delivery of accessible ICTs should be revised and aligned with international and national standards.\n"]
[null,"Best practice resources"]
[null,"EN 301 549: Annex C of the European Standard provides different models of “evidence of conformity” to adopt for manufacturers and suppliers to provide a statement that their product/service complies with the accessibility standards. \n"]
[null,"Brazil: ANATEL is in charge of creating a comparative classification of the operators according to their actions for promoting accessibility and a performance index aiming to improve telecommunication services for persons with disabilities."]

{"sheet":"6.23","index":81,"n_rows":6,"n_cols":2,"rows_kept":6,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$9,\". \",Catálogos!$L$9)","v":"6. MONITORING BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$25,\" \",Catálogos!$O$25,CHAR(10))","v":"6.2 MONITORING REPORTING PROCESS\n"}]
[null,"Existing targets and reporting requirements for the delivery of accessible ICTs should be revised and updated in accordance with new technologies.\n"]
[null,"Best practice resources"]
[null,"EN 301 549: Annex C of the European Standard provides different models of “evidence of conformity” to adopt for manufacturers and suppliers to provide a statement that their product/service complies with the accessibility standards. \n"]
[null,"Brazil: ANATEL is in charge of creating a comparative classification of the operators according to their actions for promoting accessibility and a performance index aiming to improve telecommunication services for persons with disabilities."]

{"sheet":"7.11","index":82,"n_rows":8,"n_cols":2,"rows_kept":8,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$26,\" \",Catálogos!$O$26,CHAR(10))","v":"7.1 E-GOVERNMENT DATA STRATEGIES\n"}]
[null,"As technology becomes an important tool for interaction between people and their governments, more data have been collected ensuring better and more efficient services and public policies.\n"]
[null,"Persons with disabilities need to be part of the statistics and e-government data strategies to guarantee their rights and efficient public services.\n"]
[null,"Policies and strategies regarding the collection of information from citizens need to be determined including persons with disabilities.\n"]
[null,"Best practice resources"]
[null,"India: India is developing the \"Unique ID for Persons with Disabilities” with a view to creating a national database for persons with disabilities, and to issue a Unique Disability Identity Card to each person with disabilities. The project will not only encourage transparency, efficiency, and ease of delivering government benefits to persons with disabilities, but also ensure uniformity. The project will also help in streamlining the tracking of physical and financial progress of beneficiaries at all levels of hierarchy of implementation – from village level, block level, district level, state level and national level.\n"]
[null,"Israel: Israel issues a \"Disability card\" to anyone who receives one of the following benefits from the National Insurance Institute: general disability pension, attendance allowance, benefit for a child with a disability, mobility allowance, compensation for scalp ringworm victims and polio victims."]

{"sheet":"7.12","index":83,"n_rows":6,"n_cols":2,"rows_kept":6,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$26,\" \",Catálogos!$O$26,CHAR(10))","v":"7.1 E-GOVERNMENT DATA STRATEGIES\n"}]
[null,"Policies and strategies regarding the collection of information from citizens need to be revised to ensure the inclusion of persons with disabilities, including the type of disability. This information is crucial to ensure cost-effective policies and equality.\n"]
[null,"Best practice resources"]
[null,"India: India is developing the \"Unique ID for Persons with Disabilities” with a view to creating a national database for persons with disabilities, and to issue a Unique Disability Identity Card to each person with disabilities. The project will not only encourage transparency, efficiency, and ease of delivering government benefits to persons with disabilities, but also ensure uniformity. The project will also help in streamlining the tracking of physical and financial progress of beneficiaries at all levels of hierarchy of implementation – from village level, block level, district level, state level and national level.\n"]
[null,"Israel: Israel issues a \"Disability card\" to anyone who receives one of the following benefits from the National Insurance Institute: general disability pension, attendance allowance, benefit for a child with a disability, mobility allowance, compensation for scalp ringworm victims and polio victims."]

{"sheet":"7.13","index":84,"n_rows":6,"n_cols":2,"rows_kept":6,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$26,\" \",Catálogos!$O$26,CHAR(10))","v":"7.1 E-GOVERNMENT DATA STRATEGIES\n"}]
[null,"Engagement strategies should be put in place to ensure the use of e-government platforms from citizens with disabilities.\n"]
[null,"Best practice resources"]
[null,"India: India is developing the \"Unique ID for Persons with Disabilities” with a view to creating a national database for persons with disabilities, and to issue a Unique Disability Identity Card to each person with disabilities. The project will not only encourage transparency, efficiency, and ease of delivering government benefits to persons with disabilities, but also ensure uniformity. The project will also help in streamlining the tracking of physical and financial progress of beneficiaries at all levels of hierarchy of implementation – from village level, block level, district level, state level and national level.\n"]
[null,"Israel: Israel issues a \"Disability card\" to anyone who receives one of the following benefits from the National Insurance Institute: general disability pension, attendance allowance, benefit for a child with a disability, mobility allowance, compensation for scalp ringworm victims and polio victims."]

{"sheet":"7.21","index":85,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$27,\" \",Catálogos!$O$27,CHAR(10))","v":"7.2 E-GOVERNMENT ICT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"ICT accessibility is a topic that encompasses all e-government solutions. For that reason, it is important to include definitions and requirements in pertinent laws and regulations.\n"]
[null,"Policies concerning the use of electronic platforms to provide emergency communications, basic education, higher education, health services, financial services, social benefits, justice, mobility, and political participation should include accessible ICT requirements.\n"]
[null,"Best practice resources"]
[null,"Hong Kong (SAR of China): Web/Mobile App Accessibility Campaign: The Office of the Government Chief Information Officer (OGCIO) is mounting a Web/Mobile App Accessibility Campaign and has adopted a multi-pronged strategy to drive the adoption of accessible design in websites and mobile applications of both public and private sectors. Examples include: Government Leadership, Fostering Awareness, Promulgating Guidelines and Tips and Nurturing Expertise and Organizing Recognition Scheme.\n"]
[null,"Canada: 911 is Canada’s National emergency line. Canadians who have a hearing or speech disability and who have registered can now send a text message of ¨9-1-1¨ in the case of an emergency.  \n"]
[null,"Sweden: The Swedish education system (SPSM) has inspired a majority of Swedish municipalities to organize “skoldatatek”, i.e. School Computer Centres, to ensure that all teachers know how to use ICT in making their teaching accessible to all pupils. It shows how inclusion can be made possible by using alternative tools such as speech synthesis and spellcheck software for pupils with reading difficulties.\n"]
[null,"United States of America: The United States Department of Labor with the support of the Partnership on Employment & Accessible Technology (PEAT) launched TalentWorks, a free online resource that provides guidance for organizations to ensure that their web-based job applications and recruiting processes are accessible for persons with disabilities. Building a platform to provide accessibility guidance for employers may potentially improve hiring processes leading to a more diverse and inclusive workforce. Considering that most of the recruitment processes have moved online recently, this sort of initiative is necessary to promote equal opportunities to access the labour market. \n"]
[null,"Bookshare is a digital platform initiated by Benetech, a non-profit organization engaged in using technology to address social challenges. Under the sponsorship of the US Department of Education´s Office of Special Education Programmes, the “Bookshare and Innovation for Education” initiative offers more than 390 000 free titles to American students who have visual, physical or learning disabilities.\n"]
[null,"The Web Accessibility Toolkit for Research Libraries project aims at helping research libraries achieve digital accessibility. The project commits to making digital resources usable and accessible in research libraries. The toolkit provides an explanation of standards, best practices, principles, and a step-by-step process to make an institution accessible. The toolkit was developed through a programme of the Library of Congress in partnership with the Institute of Museum and Library Services.\n"]
[null,"Australia: The Australian Government Profile of the Common Alerting Protocol (CAP) system allows uniform text to appear as SMS text messages on the mobile phones of people travelling into or through a warning area and appear as text on electronic highway signs. The system also triggers the pagers of emergency service personnel and can activate warning sirens. This technology can be very beneficial for persons with disabilities, including the deaf, vision impaired and people from non-English speaking backgrounds, as it delivers consistent warnings and public-safety information through mobile devices.\n"]
[null,"New Zealand: The Government created Get Ready Get Through, a website that provides information on different types of disasters (for example earthquakes, storms, floods, tsunamis, and volcanoes) on how to prepare household emergency plans and emergency survival kit, and so forth. Information is provided in accessible formats (MP3 files, e-text, DAISY) and in multiple languages."]

{"sheet":"7.22","index":86,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$27,\" \",Catálogos!$O$27,CHAR(10))","v":"7.2 E-GOVERNMENT ICT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"Revision of laws and regulations to ensure the inclusion of definitions and requirements of accessible ICTs in every sector of e-government.\n"]
[null,"Engagement strategies should be put in place to guarantee the use of these e-government solutions by vulnerable groups. The more citizens engage with these solutions, the more information the government will gather to guarantee better policies for all.\n"]
[null,"Best practice resources"]
[null,"Hong Kong (SAR of China): Web/Mobile App Accessibility Campaign: The Office of the Government Chief Information Officer (OGCIO) is mounting a Web/Mobile App Accessibility Campaign and has adopted a multi-pronged strategy to drive the adoption of accessible design in websites and mobile applications of both public and private sectors. Examples include: Government Leadership, Fostering Awareness, Promulgating Guidelines and Tips and Nurturing Expertise and Organizing Recognition Scheme.\n"]
[null,"Canada: 911 is Canada’s National emergency line. Canadians who have a hearing or speech disability and who have registered can now send a text message of ¨9-1-1¨ in the case of an emergency.  \n"]
[null,"Sweden: The Swedish education system (SPSM) has inspired a majority of Swedish municipalities to organize “skoldatatek”, i.e. School Computer Centres, to ensure that all teachers know how to use ICT in making their teaching accessible to all pupils. It shows how inclusion can be made possible by using alternative tools such as speech synthesis and spellcheck software for pupils with reading difficulties.\n"]
[null,"United States of America: The United States Department of Labor with the support of the Partnership on Employment & Accessible Technology (PEAT) launched TalentWorks, a free online resource that provides guidance for organizations to ensure that their web-based job applications and recruiting processes are accessible for persons with disabilities. Building a platform to provide accessibility guidance for employers may potentially improve hiring processes leading to a more diverse and inclusive workforce. Considering that most of the recruitment processes have moved online recently, this sort of initiative is necessary to promote equal opportunities to access the labour market. \n"]
[null,"Bookshare is a digital platform initiated by Benetech, a non-profit organization engaged in using technology to address social challenges. Under the sponsorship of the US Department of Education´s Office of Special Education Programmes, the “Bookshare and Innovation for Education” initiative offers more than 390 000 free titles to American students who have visual, physical or learning disabilities.\n"]
[null,"The Web Accessibility Toolkit for Research Libraries project aims at helping research libraries achieve digital accessibility. The project commits to making digital resources usable and accessible in research libraries. The toolkit provides an explanation of standards, best practices, principles, and a step-by-step process to make an institution accessible. The toolkit was developed through a programme of the Library of Congress in partnership with the Institute of Museum and Library Services.\n"]
[null,"Australia: The Australian Government Profile of the Common Alerting Protocol (CAP) system allows uniform text to appear as SMS text messages on the mobile phones of people travelling into or through a warning area and appear as text on electronic highway signs. The system also triggers the pagers of emergency service personnel and can activate warning sirens. This technology can be very beneficial for persons with disabilities, including the deaf, vision impaired and people from non-English speaking backgrounds, as it delivers consistent warnings and public-safety information through mobile devices.\n"]
[null,"New Zealand: The Government created Get Ready Get Through, a website that provides information on different types of disasters (for example earthquakes, storms, floods, tsunamis, and volcanoes) on how to prepare household emergency plans and emergency survival kit, and so forth. Information is provided in accessible formats (MP3 files, e-text, DAISY) and in multiple languages."]

{"sheet":"7.23","index":87,"n_rows":13,"n_cols":2,"rows_kept":13,"cut":false,"hidden":true,"merged":[]}
[null,{"$f":"CONCATENATE(Catálogos!$K$10,\". \",Catálogos!$L$10)","v":"7. E-GOVERNMENT BEST PRACTICE"}]
[null,{"$f":"CONCATENATE(Catálogos!$N$27,\" \",Catálogos!$O$27,CHAR(10))","v":"7.2 E-GOVERNMENT ICT ACCESSIBILITY REQUIREMENTS\n"}]
[null,"Revision of laws and regulations to ensure the inclusion of definitions and requirements of ICT accessibility as well as new technologies in every sector of e-government.\n"]
[null,"Engagement strategies should be put in place to guarantee the use of these e-government solutions by vulnerable groups. The more citizens engage with these solutions, the more information the government will gather to guarantee better policies for all.\n"]
[null,"Best practice resources"]
[null,"Hong Kong (SAR of China): Web/Mobile App Accessibility Campaign: The Office of the Government Chief Information Officer (OGCIO) is mounting a Web/Mobile App Accessibility Campaign and has adopted a multi-pronged strategy to drive the adoption of accessible design in websites and mobile applications of both public and private sectors. Examples include: Government Leadership, Fostering Awareness, Promulgating Guidelines and Tips and Nurturing Expertise and Organizing Recognition Scheme.\n"]
[null,"Canada: 911 is Canada’s National emergency line. Canadians who have a hearing or speech disability and who have registered can now send a text message of ¨9-1-1¨ in the case of an emergency.  \n"]
[null,"Sweden: The Swedish education system (SPSM) has inspired a majority of Swedish municipalities to organize “skoldatatek”, i.e. School Computer Centres, to ensure that all teachers know how to use ICT in making their teaching accessible to all pupils. It shows how inclusion can be made possible by using alternative tools such as speech synthesis and spellcheck software for pupils with reading difficulties.\n"]
[null,"United States of America: The United States Department of Labor with the support of the Partnership on Employment & Accessible Technology (PEAT) launched TalentWorks, a free online resource that provides guidance for organizations to ensure that their web-based job applications and recruiting processes are accessible for persons with disabilities. Building a platform to provide accessibility guidance for employers may potentially improve hiring processes leading to a more diverse and inclusive workforce. Considering that most of the recruitment processes have moved online recently, this sort of initiative is necessary to promote equal opportunities to access the labour market. \n"]
[null,"Bookshare is a digital platform initiated by Benetech, a non-profit organization engaged in using technology to address social challenges. Under the sponsorship of the US Department of Education´s Office of Special Education Programmes, the “Bookshare and Innovation for Education” initiative offers more than 390 000 free titles to American students who have visual, physical or learning disabilities.\n"]
[null,"The Web Accessibility Toolkit for Research Libraries project aims at helping research libraries achieve digital accessibility. The project commits to making digital resources usable and accessible in research libraries. The toolkit provides an explanation of standards, best practices, principles, and a step-by-step process to make an institution accessible. The toolkit was developed through a programme of the Library of Congress in partnership with the Institute of Museum and Library Services.\n"]
[null,"Australia: The Australian Government Profile of the Common Alerting Protocol (CAP) system allows uniform text to appear as SMS text messages on the mobile phones of people travelling into or through a warning area and appear as text on electronic highway signs. The system also triggers the pagers of emergency service personnel and can activate warning sirens. This technology can be very beneficial for persons with disabilities, including the deaf, vision impaired and people from non-English speaking backgrounds, as it delivers consistent warnings and public-safety information through mobile devices.\n"]
[null,"New Zealand: The Government created Get Ready Get Through, a website that provides information on different types of disasters (for example earthquakes, storms, floods, tsunamis, and volcanoes) on how to prepare household emergency plans and emergency survival kit, and so forth. Information is provided in accessible formats (MP3 files, e-text, DAISY) and in multiple languages."]

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[null,"The achievement of inclusive digital communities requires training, the development of specialists, and the creation of a new ecosystem.\n"]
[null,"Governments should ensure sufficient budget to attain this goal.\n"]
[null,"Best practice resources"]
[null,"Canada: The Broadcasting Accessibility Fund established in Canada by the Canadian Radio-television and Telecommunications Commission Broadcasting Regulatory Policy (CRTC 2012-430) is expected to:\n"]
[null,"•  act as an independent and impartial funding body to support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada;"]
[null,"•  fund projects which provide practical solutions that tangibly increase accessibility in broadcasting as quickly as possible and, whenever possible, make use of inclusive design principles to promote accessibility at the earliest stages and in the most cost-effective manner for new technologies and applications in Canada;"]
[null,"•  retain an independent funding officer who shall be responsible for the day-to-day operations of the corporation, subject to the overriding authority of the board of directors of the corporation.\n"]
[null,"Kenya: The Kenya Communications (Amendment) Act, 2009 , provides for the establishment of a Universal Service Fund (USF), administered, and managed by the Communications Authority of Kenya. The purpose of the fund is to support widespread access to ICT services, promote capacity building and innovation in ICT services in the country. The sources of the fund include levies on licensees, appropriations from government as well as grants and donations. The fund, currently being put in place, is expected to finance national projects that have significant impact on the availability and accessibility of ICTs in rural, remote, and poor urban areas."]
[null,"India: The Universal Service Obligation Fund  has the following main objectives: \n"]
[null,"•  Provide widespread and non-discriminatory access to quality ICT services at affordable prices to people in rural and remote areas."]
[null,"•  Provide an effective and powerful linkage to the hinterland thereby mainstreaming the population of rural and remote parts of the country."]
[null,"•  Ensure that universal services are provided in an economically efficient manner."]
[null,"•  Ensure that by developing hitherto unconnected areas, the benefits of inclusive growth are provided, bringing in its wake rapid socio-economic development and improved standards of living."]

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[null,"Governments should revise the implementation of their policies to revise the allocated budget with key stakeholders.\n"]
[null,"Best practice resources"]
[null,"Canada: The Broadcasting Accessibility Fund established in Canada by the Canadian Radio-television and Telecommunications Commission Broadcasting Regulatory Policy (CRTC 2012-430) is expected to:\n"]
[null,"•  act as an independent and impartial funding body to support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada;"]
[null,"•  fund projects which provide practical solutions that tangibly increase accessibility in broadcasting as quickly as possible and, whenever possible, make use of inclusive design principles to promote accessibility at the earliest stages and in the most cost-effective manner for new technologies and applications in Canada;"]
[null,"•  retain an independent funding officer who shall be responsible for the day-to-day operations of the corporation, subject to the overriding authority of the board of directors of the corporation.\n"]
[null,"Kenya: The Kenya Communications (Amendment) Act, 2009 , provides for the establishment of a Universal Service Fund (USF), administered, and managed by the Communications Authority of Kenya. The purpose of the fund is to support widespread access to ICT services, promote capacity building and innovation in ICT services in the country. The sources of the fund include levies on licensees, appropriations from government as well as grants and donations. The fund, currently being put in place, is expected to finance national projects that have significant impact on the availability and accessibility of ICTs in rural, remote, and poor urban areas.\n"]
[null,"India: The Universal Service Obligation Fund  has the following main objectives: \n"]
[null,"•  Provide widespread and non-discriminatory access to quality ICT services at affordable prices to people in rural and remote areas."]
[null,"•  Provide an effective and powerful linkage to the hinterland thereby mainstreaming the population of rural and remote parts of the country."]
[null,"•  Ensure that universal services are provided in an economically efficient manner."]
[null,"•  Ensure that by developing hitherto unconnected areas, the benefits of inclusive growth are provided, bringing in its wake rapid socio-economic development and improved standards of living."]

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[null,"Indicators of social and economic development should be estimated in relation to the investment in ICT accessibility.\n"]
[null,"Best practice resources"]
[null,"Canada: The Broadcasting Accessibility Fund established in Canada by the Canadian Radio-television and Telecommunications Commission Broadcasting Regulatory Policy (CRTC 2012-430) is expected to:\n"]
[null,"•  act as an independent and impartial funding body to support and fund innovative projects that provide platform-neutral solutions to promote accessibility of all broadcasting content in Canada;"]
[null,"•  fund projects which provide practical solutions that tangibly increase accessibility in broadcasting as quickly as possible and, whenever possible, make use of inclusive design principles to promote accessibility at the earliest stages and in the most cost-effective manner for new technologies and applications in Canada;"]
[null,"•  retain an independent funding officer who shall be responsible for the day-to-day operations of the corporation, subject to the overriding authority of the board of directors of the corporation.\n"]
[null,"Kenya: The Kenya Communications (Amendment) Act, 2009 , provides for the establishment of a Universal Service Fund (USF), administered, and managed by the Communications Authority of Kenya. The purpose of the fund is to support widespread access to ICT services, promote capacity building and innovation in ICT services in the country. The sources of the fund include levies on licensees, appropriations from government as well as grants and donations. The fund, currently being put in place, is expected to finance national projects that have significant impact on the availability and accessibility of ICTs in rural, remote, and poor urban areas.\n"]
[null,"India: The Universal Service Obligation Fund  has the following main objectives: \n"]
[null,"•  Provide widespread and non-discriminatory access to quality ICT services at affordable prices to people in rural and remote areas."]
[null,"•  Provide an effective and powerful linkage to the hinterland thereby mainstreaming the population of rural and remote parts of the country."]
[null,"•  Ensure that universal services are provided in an economically efficient manner."]
[null,"•  Ensure that by developing hitherto unconnected areas, the benefits of inclusive growth are provided, bringing in its wake rapid socio-economic development and improved standards of living."]

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[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities."]

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[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities."]

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[null,"“Nothing about us without us“ (Latin: “Nihil de nobis, sine nobis”) is a slogan used to communicate the idea that no policy should be decided by any representative without the full and direct participation of members of the group(s) affected by that policy. This involves national, ethnic, disability-based, or other groups that are often thought to be marginalized from political, social, and economic opportunities."]