Human factors related issues for improvement of the quality of life through international telecommunications
(Continuation of Question 4/2)Motivation
The studies in this Question should lead to the better understanding of human factors that will accommodate persons with specific needs including but not limited to older persons, children, indigenous people, persons with illiteracy, non-native speakers to have greater usability of telecommunication/ICT products and services.
The acquisition and application of the required knowledge and relevant tools should enable all persons to benefit from developments in telecommunication/ICT and ensure that no new barriers to usability are created. Such studies are also needed to reduce the cultural and linguistic barriers associated with the increasing amount of travel and cross-border movement.
The Question is also responsible for the maintenance and enhancements of those Recommendations and Supplements in the E and F series that are related to human factors; see list under Tasks, below.
The following factor is important: Q24/16 works with JCA-AHF and with Q26/16.Question
Taking into consideration the motivation, study items to be considered include, but are not limited to:
- The basic elements of the user interface (such as access and control procedures for important functions of services, presentation of address or user feedback information, presentation of tone signals to international telecommunication services) that are relevant to multiple services, and therefore should be made consistent or standardized to a certain extent, to simplify learning and accelerate user acceptance.
- Methods for a smooth dialogue between the user and the service to be ensured if this dialogue is voice-assisted.
- Approaches to facilitate entering alphabetic information (not limited to Latin script) in a terminal with only a numeric keypad, by providing at least a certain degree of consistency across systems and services.
- Recommendations on language-specific issues that may need to be developed, such as for a language-free indication to enter a code for the language to be used for an interactive voice response service.
- Recommendations that may need to be developed on new symbols, pictograms and emoticons to be available to telecommunication/ICT users, including symbols for facilities and services.
- Recommendations that may need to be developed to eliminate, or at least minimize barriers preventing what people often face when accessing public services and terminals.
- Development of Recommendations to reflect issues of human factors for the new technologies, such as IMT-2020 devices and services, digital financial services and IoT services.
Tasks include, but are not limited to:
- Maintenance and enhancement of the following Recommendations: E.120 to E.128, E.130 to E.139, E.161, E.180-series (E.181, E.182, E.183, E.184), E.330-series (E.330, E.331, E.333), F.900-series (F.901, F.902, F.910).
- Maintenance and enhancement of the following supplements: E-series Supplements 3, 5 and 6.
NOTE – S-series Supplement 1 (under SG2) also contains human factor elements.
An up-to-date status of work under this Question is contained in the SG16 work programme
- System and service Recommendations with human factor aspects, in particular in the E-, F-, H- and T-series
- ITU-T SG2 (Q3/2)
- ITU-T SG17
- ITU-D Q7/1
- ITU-T JCA-AHF
- ITU-T FG IMT-2020
- ITU IRG-AVA
- CEN TC 224 WG 6 on man-machine interfaces
- ETSI TC HF on human factors
- IEC TC 100
- ISO/TC 159/SC 4 on ergonomics of human system interaction
- ISO/IEC JTC1 SC35 on user interfaces