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ICTs for a Sustainable World #ICT4SDG

Publications Focusing the Americas region

new! El Estudio de Caso: El Ecosistema digital y la masificación de las Tecnologías de la Información y las Comunicaciones (TIC) en Panamá. This study was conducted by the Telecommunication Development Bureau in collaboration with the "Autoridad Nacional de los Servicios Públicos" (ASEP) of Panama. The study represents an advancement in the trajectory of study cases that BDT has been coordinating in the Americas region on ICT massification, which main objetive is to provide to the country a genral overview on the Informacion and Communication Technology Sector (ICT) and propose recommentations based on the the identification of the main challenges towards massification.

This publication is available only in Spanish.

The study "Medición de la Independencia Formal de Autoridades Regulatorias en Telecomunicaciones utilizando una adaptación del Índice Gilardi" focuses on measuring the formal independence of the Telecom /ICT National Regulatory Authorities. In this report, an index based on the work of Gilardi (2002, 2005) was used to measure this independence in the Spanish-speaking countries of the Americas region. The estimation of this index will allow a better understanding of the degree of independence of regulators in Regulatel Member States. Such independence is an essential element to know the institutional strength of a regulatory agency and
its ability to achieve its objective of simulating competition, reducing the market failures
generated in network economies such as the telecommunications sector. This study is a
contribution from the ITU Telecommunication Development Bureau (BDT) to the work being done within the framework of the Grupo de Trabajo sobre Fortalecimiento Institucional del Foro de Reguladores Latinoamericanos (Regulatel). This
publication is available only in Spanish.
ehealthThe study "Mejores prácticas de liderazgo, innovación y gestión pública en e-salud: los casos de Brasil, México y Perú" [Español] aimed at showing and promoting the use of ICT to improve health services through success cases reported from Brazil, Mexico and Peru on e-health and m-health. For that, the present study provides information on the methods and impacts on the use of that technologies in the area of health with the intention to promote their acceptance by decision takers in the health sector and its mainstreaming, particularly in the Americas region.
“The Dubai Action Plan sets out a road map for ITU-D’s work and a shared vision to make a tangible difference to people’s lives. Regional Initiatives guide BDT, Member States and Sector Members in implementing specific projects that focus on the priority needs of each region. I call upon all our members and partners to join forces with BDT to implement the Regional Initiatives. I thank you for your continued support.”
Mr Brahima Sanou, Director
ITU Telecommunication Development Bureau

In recent years, we have witnessed the strengthening of ITUs’ regional presence through the allocation of more material and human resources to field offices. This allocation of resources was decided with the aim to enhance the output of coherent, well-planned and coordinated activities that better serve the particular needs of each region. To this end, regional initiatives are prepared in participatory processes, allowing each country to identify its priorities and work together with other countries in the region to achieve tangible results. The World Telecommunication Development Conference in 2014 (WTDC-14) adopted the following five regional initiatives for the Americas:

1) Emergency telecommunications.
2) Spectrum management and transition to digital broadcasting.
3) Development of broadband access and adoption of broadband.
4) Reduction of telecommunication service prices and Internet access costs.
5) Capacity building to engage in global ICT policy, with special focus on improving cybersecurity and developing countries’ participation in the existing Internet governance institutions.

Regional initiatives guide the work of ITU Regional and Area Offices. They form an integral part of the Action Plan, which reflects the objectives defined by the membership, articulating ITU resources with those of third parties in order to obtain sustained and sustainable ICT development through the implementation of projects and a range of activities. The permanent objective of our work in the Americas is to provide room for interaction and cooperation between policy-makers, regulators, the private sector and academic and scientific institutions willing to take concrete measures to bridge the digital divide, and thus build an inclusive information society. To this end, ITU invests resources and continuously strives to obtain input and feedback, including opinions, from its members and other stakeholders. All this is done with the conviction that information and communication technologies (ICTs) are a key tool for building a better future, and that we, in ITU, are well placed to ensure that this tool is used efficiently by everyone in the region. I invite you to contact any ITU office in the region, where you will find a qualified workforce willing to cooperate in this quest.

The main objective of this Study [ES] is to present a regional proposal on the "Best practices in the relationship with consumers of telecommunications services in Latin American countries", focusing on the protection of the rights of consumers and competition.
It aim was to determine the main aspects relating to the legal framework of the existing protection to consumer’s rights; the set of rules, resolutions and regulations of regulatory bodies that arbitrate market practices; and the behavior of consumers in regard to their option for certain goods, products and services.
The work was structured through the continuous presentation of the theoretical framework, the methodology used, the results identified, and the discussions of these evidences and, culminated with the preparation of the Guide of Best Practices for the region.
The Study and its Guidelines were developed by ITU in collaboration with the Inter-American Telecommunication Commission (CITEL) of the OAS and Administrations of Latin American countries.
Accompanying Guide of Best Practices [ES]
These Guidelines [ES] are based on the Study entitled "Regulatory legal framework and research on the behavior of consumers of telecommunications services in Latin America" and aims to guide Latin American countries in regard to the protection of the consumers of the telecommunications sector, the regulatory instruments that control and monitor the competition, and also, the tools available to diagnose the quality of services and consumers’ satisfaction.
The following twenty countries provided inputs for the preparation of these Guidelines: Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Cuba, Ecuador, El Salvador, Guatemala, Haiti, Honduras, Mexico, Nicaragua, Panama, Paraguay and Peru.




Post Connect Americas Summit Report (English)
Post Connect Americas Summit Report (Spanish)

The Post Connect Americas Summit Report Broadband overview in the Americas provides an update on the development of broadband networks and policies in the Americas since the Connect Americas Summit (CAS) held in Panamá in 2012.
Regulatory Impact of Convergence and Broadband for the Americas
2012 ​It provides for the Americas region, an overview of converged technologies and business models, of policy and regulatory frameworks, of wireless and wireline broadband, regulatory trends in creating an enabling environment, and cross-sector cooperation to promote convergence. It also includes recommendations to promote the rapid deployment and uptake of broadband in the region.
Progress Report on Telecommunication ICTs in the Americas region
2012 ​It describes developments in telecommunications and ICTs in the Americas region, using the regional initiatives adopted by WTDC-10 as a reference frame. It presents a reference document that will guide not only the deliberations of the Connect Americas Summit but also ITU’s work in the region up to the next WTDC.
Connect the Caribbean – Connecting the Caribbean’s Unconnected by 2015
Caribbean Contribution to Connect the Americas Summit 2012

2012 It demonstrates the widespread commitment of Caribbean leaders to ICT driven development, identifying relevant organisations in the Caribbean, detailing the development oriented objectives of the region’s ICT-centred organizations, portraying the status of ICT development in the region, along with recommended strategies for the accomplishment of regional goals, and illustrate the opportunities for and potential benefits of investment in ICT development projects in the Caribbean.

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