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General Conditions of Sale

ITU Publications - General Conditions of Sale


The prices quoted in the ITU Catalogue of Publications, as well as in Publication Notices and in the ITU Online Bookshop are in Swiss francs (CHF) and are subject to change without notice.

ITU aims to display accurate and up-to-date pricing information regarding the Publications. However, despite its best efforts, it is possible that the price of a Publication may be displayed inaccurately in the Catalogue of ITU Publications, in a Publication Notice or on the ITU Online Bookshop. ITU will verify pricing when processing your purchase order and inform you accordingly. Price verification shall be based on the date the purchase order is placed. If the Publication's correct price is higher than the inaccurate price, ITU shall contact you to request whether you still want to buy the Publication at the correct price or cancel your order.  If a Publication's correct price is lower than the inaccurate price, ITU shall proceed with the dispatch of your order and refund the difference.

Discounts of 15 per cent are granted to ITU Member State Administrations, Sector Members and Associates. A non-cumulative discount of 80 per cent on all Publications is granted to Member State Administrations of Least Developed Countries (LDCs) as well as to Academia Members, while a similar non-cumulative discount of 80 per cent is also granted to libraries of educational institutions with respect to Subscription Services, USB key and CD-ROM/DVD-ROM Publications only.

Certain Publications (such as Software and Subscription Services) may be purchased for one or more authorized users. Unless otherwise noted in the Publication Notice, quoted prices are for single users. For a higher number of authorized users, the price multiplier is available on request.

The minimum price for a Publication bought from the ITU Online Bookshop is twenty Swiss francs (CHF 20.–).


Methods of payment

All Publications ordered from ITU must be fully paid for in advance. Payments can be made through the following methods only:

a) by credit card: accepted credit cards are American Express, Eurocard/Mastercard, and Visa;
b) by bank transfer to UBS Switzerland AG
    Account ITU Geneva 
    IBAN: CH 96 0024 0240 C876 5565 0
    Clearing No. 240
c) by cheque made payable to the ITU/UIT - Union internationale des télécommunications
d) to the ITU postal cheque account: ITU Geneva, No. 12-50-3 (from within Switzerland)
e) by UNESCO coupon

Payments normally should be made in Swiss francs (CHF). Payments may also be made in other currencies freely convertible into CHF, provided that, when converted by the bank, the price of the service in CHF is covered. ITU does not accept letters of credit.

For faster order processing, we invite you to pre-pay by credit card. 


Availability and forms of dispatch

Printed, USB key and CD-ROM/DVD-ROM Publications are generally dispatched by ITU within a reasonable period of time, normally not exceeding 2-3 business days (this period should not be confused with the time needed for delivery, which varies according to the destination and the selected form of dispatch). However, if a Publication you have ordered is temporarily unavailable, ITU will contact you by email as soon as possible to inform you of the estimated time required for dispatching the specific Publication.

Kindly keep mind that any delivery estimates noted on ITU's website or mentioned by ITU staff are only estimates and, as such, they should not be relied upon.  

Publication price includes the cost of dispatch by non-registered economy-class mail or the means of carriage most advantageous to ITU. Dispatch can be requested in other forms, such as airmail, DHL, Federal Express, TNT, air freight or diplomatic pouch. If one of these alternative methods is chosen, the dispatch cost may be calculated by ITU and added to the quote; the additional dispatch cost will be communicated to you prior to the dispatch of the Publication(s). Clients may choose to provide ITU with their own valid Fedex/DHL/TNT account number for shipping at their own expense. If you opt to designate a freight forwarder you shall assume all transport charges. If you select dispatch via non-registered economy-class mail, ITU will not be held responsible for the replacement of any undelivered orders. Customs duties and other taxes or dues levied on imported goods are not borne by ITU. ITU accepts no responsibility for delay, loss or damage in shipment. Any claim must be made as quickly as possible and at the latest within six months of dispatch of the Publication(s).


Returns and refunds

Returns of damaged or defective printed, USB key or CD-ROM/DVD-ROM Publications: If within seven (7) calendar days starting from the receipt of a printed, USB key or CD-ROM/DVD-ROM Publication such Publication is found to be damaged or defective and is returned to ITU, the latter's responsibility shall be limited to the replacement of said Publication and payment of the costs directly related to the shipping of such replacement to you.

Returns of undamaged/non-defective printed, USB key or CD-ROM/DVD-ROM Publications: You may return a printed, USB key or CD-ROM/DVD Publication purchased within one (1) month from the date of reception, provided that said Publication is received by ITU in its original condition (in case of a CD-ROM/DVD-ROM, the Publication must be unopened). In addition to bearing the costs of returning a Publication to ITU, you may be charged up to fifty Swiss francs (CHF 50.–) for administrative costs pertaining to the processing of your request.

No returns or refunds are available for purchases of any Publications made directly at the ITU Bookshop's physical location, at ITU Headquarters in Geneva. In addition, due to their nature, ITU cannot accept returns for electronic Publications which have been downloaded from the ITU Online Bookstore, or for Publications in the form of a Subscription Service.

Use of Personal Information

For the purpose of placing a purchase order for a Publication, you are required to submit certain personal information (such as the name, address, telephone number and, possibly, certain additional details depending on the selected method of payment – collectively referred to as "Personal Information"). Such Personal Information may pertain to you and, in case of Subscription Services, to third parties designated by you as users of said Subscription Services. Personal Information collected in this manner is kept and is processed by ITU for the purpose of concluding the transaction and dispatching or granting access to the purchased Publications.

For any question regarding the processing of Personal Information by ITU, including any requests to update or withdraw such Personal Information, please contact ITU (contact details provided below).

Copyright and other related rights

Unless otherwise expressly noted, all Publications are the exclusive property of ITU and are protected by international and national copyright laws. Please refer to the copyright notice of each Publication for terms and conditions governing its use. No provision in these Conditions of Sale may be interpreted as constituting a renunciation of ITU's title, interest and rights in and to the Publications.

Limitation of liability

The Publications, along with any accompanying materials are provided "as is" without warranty of any kind. ITU does not warrant, guarantee or make any representations (implied or expressed) regarding the use, or the results of use, of the Publications, in terms of completeness, correctness, accuracy, adequacy, reliability, merchantability or fitness for a particular purpose. ITU expressly disclaims any liability for errors or omissions in the content of the Publications, and shall not be held liable for any direct, indirect, consequential or incidental damages arising out of the use of or inability to use a purchased Publication.


General contact information

You are welcome to contact ITU for any questions, queries or additional information you may require with respect to the these Conditions of Sale, prices and availability of Publications or any inquiries pertaining to your Personal Information or intellectual property issues, at the following contact details.

Postal address:

International Telecommunication Union
Sales and Marketing Division
Place des Nations
CH-1211 Geneva 20

Telephone numbers:
+41 22 730 6141 (English)
+41 22 730 6142 (French)
+41 22 730 6143 (Spanish)

Telefax :
+41 22 730 5194

Email: sales @

You are also welcome to visit us at the physical location of our Bookshop, at ITU headquarters (Montbrillant Building) in Geneva (opening hours: from 08h30 to 12h00 and from 13h30 to 17h00, Monday to Friday)

Please note that orders cannot be taken over the telephone.
They should be sent in writing.


For further information concerning prices, availability or purchase, please contact:

International Telecommunication Union
Sales and Marketing Division
Place des Nations
CH-1211 Geneva 20
 Telephone : +41 22 730 6141 (English)
 Telephone : +41 22 730 6142 (French)
 Telephone : +41 22 730 6143 (Spanish)
 Telefax :       +41 22 730 5194

 sales @
The Bookshop is open at ITU headquarters (Montbrillant Entrance) in Geneva from 08h30 to 12h00 and from 13h30 to 17h00, Monday to Friday.