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AI-Enabled Citiverse: Use Cases for Cities in the Age of AI - City Administration, Services and Public Participation

AI-Enabled Citiverse: Use Cases for Cities in the Age of AI - City Administration, Services and Public Participation
Year: 2026
Persistent link: http://handle.itu.int/11.1002/pub/82a18d44-en
Part of the AI-Enabled Citiverse: Use Cases for Cities in the Age of AI series, this report examines how AI-enabled citiverse technologies can help cities deliver more accessible and responsive public services while strengthening citizen participation. Its use cases cover areas such as smart waste management, immersive service delivery, virtual town halls, citizen sentiment mapping, workforce training and environmental monitoring. Through practical examples and implementation considerations, the report illustrates how AI, digital twins and immersive technologies can improve municipal operations and foster more transparent, inclusive and trusted relationships between cities and their communities. More information is available here: https://www.itu.int/metaverse/citiverse-publications/.

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