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Publications on human and institutional capacity building and digital inclusion

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You are here Home > ITU Publications > Development (ITU-D) > Publications on human and institutional capacity building and digital inclusion

"Towards building inclusive digital communities": ITU toolkit and self-assessment for ICT accessibility implementation
2021  New!  

This toolkit aims at supporting policy makers and stakeholders efforts in building inclusive digital communities globally by providing a holistic understanding and knowledge of ICT/digital accessibility principles and implementation requirements. This ITU resource also enables countries and organizations to run a self-assessment and obtain an immediate overview on the level of their ICT accessibility implementation. Based on the result, the toolkit delivers tailored guidelines to support development of appropriate policies, strategies and to replicate good practices and offers the tools to support evaluation and to monitor the advance in ICT/digital accessibility implementation, as a key component to ensure that everyone regardless of age gender or ability is included in the digital world.
Available inpaper   electronic file
 
ITU study on the assessment of digital accessibility policies in Serbia
2021  New!  

This report is the result of direct assistance provided to the Government of the Republic of Serbia through the ITU Regional Initiative for Europe on accessibility, affordability and skills development for all, to ensure digital inclusion and sustainable development, under the overall coordination of the ITU Regional Office for Europe. This report encourages action to be developed and policies to be implemented for ICT accessibility and digital inclusion that will prevent mass exclusion of and discrimination against vulnerable populations, including persons with disabilities and older persons, in future emergency situations.
Available inelectronic file
 
Ageing in a digital world - from vulnerable to valuable
2021  

By 2050, the number of people aged 65 years or older is projected to reach 1.5 billion. "Ageing in a digital world - from vulnerable to valuable" is the first- ever report to be produced by ITU to raise awareness in the ICT sector on the importance of being prepared to respond to the needs and requirements of ageing populations. This report addresses the two global megatrends that reinforce each other: the emergence of digital technologies and ageing populations, both of which are predicted to bring about important socio-economic changes worldwide. The report aims to help ITU members and other stakeholders to understand digital opportunities and take advantage of new possibilities for economic, social and political growth from increased digital inclusion and age-friendly digital environments. It highlights trends, identifies good practices and possible solutions, and presents guidelines that can leverage the contributions of older generations, reduce their age-related vulnerability and foster their socio-economic development to achieve healthier and wealthier inclusive societies. It focuses on the role that ICTs can play in ensuring digitally inclusive communities in which older persons are active participants and valuable contributors.
Available inelectronic file
 
Digitally empowered Generation Equality: Women, girls and ICT in the context of COVID-19 in selected Western Balkan and Eastern Partnership countries
2021  New!  

This report is the result of the collaborative efforts of the International Telecommunication Union (ITU) and the United Nations Entity for Gender Equality and Women's Empowerment (UN Women). It focuses on actionable recommendations to stakeholders when it comes to women and girls using, studying and working in digital technology in five Western Balkan States (Albania, Bosnia and Herzegovina, Montenegro, North Macedonia and Serbia) and three Eastern Partnership countries (Ukraine, Georgia and Moldova).
Available inpaper   electronic file
 
ICT accessibility assessment for the Europe region
2021  New!  

The ICT accessibility assessment for the Europe region was launched in the midst of the Coronavirus disease (COVID-19) pandemic, which has reinforced the importance of ICT accessibility. It has been designed to provide ITU members and stakeholders from the ITU Europe region with a holistic view of ICT accessibility requirements, the implementation status of ICT accessibility laws, regulations, policies and institutional frameworks, and with good practices and recommendations.
Available inpaper   electronic file
 
Digital Skills Assessment Guidebook
2020  New!  

ITU's Digital Skills Assessment Guidebook has been designed to serve as a comprehensive, practical step-by-step tool for national digital skills assessments. The guidebook can be used to determine the existing supply of a digitally skilled cohort at a national level, to assess skills demand from industry and other sectors, to identify skills gaps, and to develop policies to address future digital skills requirements. It is designed for use by policy-makers and other stakeholders, such as partners in the private sector, non-governmental organizations, and academia.
Available inpaper   electronic file
 
Toolkit for safe listening devices and systems
2019  

Available inpaper   electronic file
 
Digital Skills Insights

Related links
2021  New!  

More than a year after the onset of the COVID-19 pandemic, the demand for digital skills development and better connectivity is greater than ever before. Re-building a safe, healthy and efficient working and social environment is a challenge that will require a collective global effort. Lack of digital skills and access to digital networks are barriers that not only slow down this joint effort, but exacerbate an already existing and stark digital divide.
Available inelectronic file
Other editions:   2020   2019  
 
Digital Skills Toolkit
2018  

This toolkit provides stakeholders with guidance on developing a digital skills strategy. It is intended for policymakers, along with partners in the private sector, non-governmental organizations, and academia. Its overarching aim is to facilitate the development of a comprehensive digital skills strategy at country level.

Readers will find practical information, examples, and step-by-step guides which they can use to develop their national digital skills strategy as well as policies and programmes to address specific priorities. Chapters 3-8 include tools that policymakers and stakeholders can use in developing ideas specifically for their country or context. An editable Word version of these tools is attached to the PDF version of this Toolkit which can be accessed by clicking on the paperclip attachment icon in the left navigation bar.

Available inpaper   electronic file
 
Capacity building in a Changing ICT Environment
2018  

This annually released publication puts together scholarly articles with a focus on the human and institutional aspects of capacity building in the telecommunications/ICT sector. It covers a wide range of ICT topics that may affect people and their skills development. As the second issue in the series, the 2018 edition features contributions in an analytical, critical and conceptual approach from international experts on the subject of skills development in a digital era, with articles contributing to the ongoing discussions on how emerging technologies are transforming job markets, determining new skills sets requirements and driving the digital economy requirements for re-skilling.
Available inpaper   electronic file
Other editions:   Edition 2017  
 
Model ICT accessibility policy report
2014  

Available inelectronic file
 
Making Television Accessible
2011  

Available inelectronic file
 
Making mobile phones and services accessible for persons with disabilities
2012  

Available inelectronic file
 
Viet Nam national cybersecurity education capacity assessment
2021  New!  

Available inpaper   electronic file
 
Connectivity in education: Status and recent developments in nine non-European Union countries
2021  New!  

This report, published jointly by ITU and the United Nations Children's Fund (UNICEF), offers an in-depth dive in nine countries of the Europe region, namely Albania, Bosnia and Herzegovina, Georgia, Moldova, Montenegro, North Macedonia, Serbia, Turkey and Ukraine, and also provides an aggregate perspective. Connectivity in education must be approached holistically as information and communication technologies (ICTs) can be drivers of i) digital skills development, ii) smart governance of education system, and iii) smart and flexible education delivery at school and at home.

The report tackles connectivity in education by providing i) an overview of education systems and broadband markets at the country level, ii) an overview of government strategies in education and connectivity and the role foreseen for connectivity in education, iii) an account of multi-stakeholder partnerships and financing mechanisms for investment in school connectivity, and iv) an overview of the responses each country has undertaken to COVID-19 towards ensuring continuity of learning through ICTs. A catalogue of country challenges and a catalogue of country experiences that seek to provide stakeholders with a full picture of the challenges faced in the nine countries with regard to connectivity in education are also provided.

Available inelectronic file
 
ICT accessibility policy and regulatory framework overview in the CIS region
2021  New!  

Available inelectronic file
 

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