Connecting the world and beyond

Quality of Service Development Group (QSDG)

The aim of the Quality of Service Development Group (QSDG) is the improvement of performance, quality of service (QoS) and quality of experience (QoE), to the benefit both of the subscribers and Administrations.

In order to achieve this aim, the terms of reference of this group are as follows:

To be the ITU-T Study Group 12 liaison to workshops, symposia and forums;
To increase participation in the discussion of technical and regulatory aspects of performance, QoS and QoE;
To identify and study technical and regulatory aspects of performance, QoS and QoE;
To identify procedures and practices which should be considered for inclusion in the ITU-T documentation on performance, QoS and QoE;
To disseminate information relating to performance, QoS and QoE techniques, procedures and regulatory aspects;
To encourage the development of a coordinated approach to the study of performance, QoS and QoE;
To pursue other activities which may improve performance, QoS and QoE.

MANAGEMENT TEAM

Chair:

Stavroula Bouzouki
(Greece)

Vice-chair:

Abdul Kayum
(India)

Counsellor:

Martin Adolph
(ITU/TSB)

Contact: tsbsg12@itu.int

Activities 2025-2028
Past activities
Related workshops

2026:

ITU Workshop on Telecommunication Service Quality (Hyderabad, India, 2 December 2026): Webpage | Report
ITU Workshop on Quality of Service and Quality of Experience aspects of satellite-based Internet services (Geneva, Switzerland, 8 June 2026): Webpage | Report
ITU Workshop on Telecommunication Quality of Service, Quality of Experience and Future Network (Livingstone, Zambia, 12-13 May 2026): Webpage | Report

2025:

ITU Workshop on Telecommunication Service Quality (Freetown, Sierra Leone, 1-2 July 2025): Webpage | Report
ITU Workshop on Performance, Quality of Service and Quality of Experience (Bhubaneswar, India, 4-5 December 2025): Webpage | Report

Activities in past study periods

List of ITU workshops on Performance, QoS and QoE

MAILING LIST

Subscribe to the QSDG mailing list for updates and announcements:

Create an ITU user account
Connect to MyWorkspace and search for qsdg.
Click on Subscribe.

Access the QSDG mailing list archive.