The
International Telecommunication Union (ITU) organized a Workshop on
“Telecommunication Service Quality” in
Freetown, Sierra Leone on
1-2 July 2025. The Workshop was kindly hosted by National Communications Authority (NatCA) and was held in conjunction with the meeting of the
ITU-T SG12 Regional Group on QoS for the Africa Region (SG12RG-AFR) from 3 to 4 July 2025, at the same venue.
Facilitated by the
Quality of Service Development Group (QSDG) operating under
ITU-T Study Group 12 (Performance, Quality of Service, Quality of Experience), the aim of this workshop was to extend the reach of ITU activities on telecommunication service quality in the African region, and to advance the implementation of
WTSA Resolution 95 on ITU-T initiatives to raise awareness on best practices and policies related to service quality.
Objectives
The objectives of workshop included:
- Introducing the work of ITU-T Study Group 12 on performance, quality of service (QoS) and quality of experience (QoE);
- Showcasing relevant ITU-T standards and guidance available related to telecommunication service quality;
- Facilitating the exchange of telecommunication service quality best practices, experiences and lessons learned, including on QoS/QoE evaluation, benchmarking and optimization; and
- Assessing the impact of trends in the telecommunications sector on service quality.
Target Audience
The Workshop was targeted at representatives from national regulatory authorities, ministries, service and solution providers and vendors, academia, R&D institutions, consumer rights groups, and other organizations working on matters related to telecommunication service quality. Participation was
free of charge and open to all interested stakeholders, including ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU and who wished to contribute to the work.
