The International Telecommunication Union (ITU) organisied a workshop on "Telecommunication Quality of Service, Quality of Experience and Future Networks",
on 12-13 May 2026, in Livingstone, Zambia. The workshop was kindly hosted by Zambia Information and Communications Technology Authority (ZICTA).
The workshop was collocated with BSG,SG12RG-AFR & SG13RG-AFR meetings.
Objectives of the workshop:
- Introduce the work of ITU-T Study Group 12 (Performance, Quality of Service (QoS) and Quality of Experience (QoE)) and ITU-T Study Group 13 (Future networks and emerging network technologies) and highlight the impact for Africa.
- Showcase the application of related ITU-T standards and guidance for policy makers and regulators, industry and academia in Africa.
- Facilitate the exchange of best practices and experience gathered by stakeholders in Africa in the fields of quality assessment, benchmarking and optimization.
- Explore trends in the convergence of fixed, mobile, and satellite networks in Africa, cloud-enabled and AI-integrated IMT-2020 and IMT-2030 networks, and other trends for future networks and emerging network technologies.
The workshop targeted representatives from national regulatory authorities, ministries, service and solution providers and vendors, academia, R&D institutions, consumer rights groups, and other organizations working on matters relating to telecommunications. Participation was free of charge and open to all interested stakeholders, including ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that is a member of ITU.
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