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According to the International Telecommunication Union's study "Digital Government Maturity and Regional Cooperation Opportunities", Uzbekistan is among the countries with signs of a mature digital government ecosystem. The single point of access to all electronic government services in the country is the "Unified Portal of Interactive Government Services". In an interview with ITU, Anvar Mansurov, Director of the Digital Government Project Management Centre, spoke about how Uzbekistan managed to achieve the legal force of digital copies of documents and ensure the protection of citizens' personal data on the Portal, as well as what will change for users with the introduction of AI-based services in 2026.

Uzbekistan has built a solid legislative framework, created key infrastructure platforms – national cloud infrastructures, interagency interaction systems – and digital services are being actively introduced based on the digital-first principle.

Priority directions for e-government development are outlined in the "Digital Uzbekistan – 2030" strategy and aim at full digitalisation of government services and data. Key measures include transferring all government services into electronic form, optimising and simplifying procedures.

The Unified Portal of Interactive Government Services (my.gov.uz​) and its mobile application serve as the single point of access to electronic government services provided by state bodies. The Portal has been operating since 2013. It offers more than 860 government services, of which over 460 are free. The number of Portal users exceeds 15 million. The mobile application provides access to more than 640 government services.

All services available on the Unified Portal are divided into 25 areas: utilities, cadastre, taxation, customs, entrepreneurship, healthcare, and others. The Portal also features a special "Life Situations" section, where services are organised around user life scenarios: marriage, childbirth, and so on.

In the mobile application of the Unified Portal of Interactive Government Services, users can access digital versions of 30 types of documents, including the ID card, driver's license, birth certificate, and marriage certificate. These can be used instead of paper documents when registering for domestic rail and air flights, as well as when receiving services from notary offices and banking institutions. To date, digital documents have been used more than 2.3 million times.

The development and improvement of the Unified Portal of Interactive Government Services in Uzbekistan is carried out by the state institution "Digital Government Project Management Centre". The Centre's Director, Anvar Mansurov, provided more details about the implementation of the digital government concept in Uzbekistan and the Portal's development plans.

— How did you manage to achieve the possibility of using digital versions of documents instead of paper ones? In many countries, even with a government services platform, the need for paper media remains – in banks, government agencies, airports, checkpoints. What barriers did you see in using digital document versions and how did you overcome them?

— To move from paper documents to digital versions, we started developing information systems, created an interagency electronic interaction infrastructure, and amended the legal framework. Thus, from 1 July 2025, under Cabinet of Ministers Resolution №897, digital versions of personal documents received official legal status and were recognised as equivalent to paper documents in cases provided for by law.

At the same time, we simplified document handling: we abolished more than 150 types of certificates. Now government bodies obtain the necessary data directly through their own systems and do not ask citizens to submit it again. In effect, we have implemented the principle: the state should not request from a citizen information that one of the government agencies already holds. 

— As you noted, the operation of a government services platform is only possible with well-established data exchange between information systems of government agencies. How many government information systems does Uzbekistan have? Are they all integrated with each other?

— Government bodies and organisations in Uzbekistan have implemented 1,208 government information systems, with another 68 information systems at the development and implementation stage. However, not all government information systems are integrated with each other. Integration is carried out step by step through the interagency electronic interaction system "Digital Government". Currently, 203 information systems from 124 government bodies and organisations are integrated.

— What solutions are "under the hood" of the platform – is it an in-house development, ready-made solutions from third-party vendors, or perhaps modified open-source solutions? How technologically independent is the portal from external risks?

— The development and operation of the Portal are carried out through close cooperation between the Ministry of Digital Technologies of Uzbekistan, the Digital Government Project Management Centre, LLC "UZINFOCOM" – the single integrator for the creation and maintenance of government information systems – and the government bodies that provide services through the Portal. The key components of the Portal's technological foundation were developed by domestic specialists. Its creation and modernisation employ modern architectural approaches and technological solutions that ensure scalability, reliability, and a high level of information security. Where necessary, individual open-source software components are used, which undergo mandatory verification and adaptation in accordance with the requirements of government information systems.

Furthermore, critical data and core infrastructure elements are hosted and maintained on the territory of the Republic of Uzbekistan.

— How meaningful do you see the problem of information security and personal data protection? Do you conduct independent testing of the platform?

— To protect government systems and people's personal data, the Portal uses modern security measures: encryption, security monitoring, access control, and regular updates. Before launching any new systems and services, independent audits and penetration tests are conducted.

— What are your plans for improving the Unified Portal of Interactive Government Services and for the digital transformation of public administration in general? What are your current priorities for the Portal's development? Is the introduction of artificial intelligence technologies planned?

— Yes, AI integration is one of the main directions for the Portal's development. In 2026, we plan to launch new solutions to make the user experience more convenient, speed up service delivery, and make government services even more people-centric. Specifically, we plan to implement the following AI solutions:

• MyGov AI Assistant – we plan to launch an intelligent assistant with text and voice control. It will answer questions about government services in plain language in real time, freeing the user from having to search for information across portal sections. In the future, the assistant will become a single digital navigator for all government services. 
  
• MyGov Speech-to-Text – to improve the accessibility of digital services, we will implement speech-to-text technology. Users will be able to fill out electronic applications and forms by voice – simply dictate the required information, and the system will recognise the speech and fill in the fields. This will simplify the submission of applications and make services more accessible to a larger number of people. 
  
• Document AI – intelligent document recognition. The system will automatically analyse uploaded documents, extract the necessary data, and fill in application fields without user intervention. 
  

This will reduce manual entry, minimise errors, and speed up the delivery of government services.

— How do you see ITU's role in helping to achieve digital public administration goals and strengthening international cooperation? What support could ITU offer in the future?

— ITU is an important platform for sharing experiences, developing standards, and strengthening cooperation. Through research, technical assistance, and expertise, countries can assess their progress, study best practices, and build effective digital development strategies.

We believe ITU could continue to help states develop digital government services, introduce AI into the public sector, enhance the digital skills of civil servants, improve cybersecurity, and promote digital inclusion. Equally important is facilitating joint regional projects, training, experience exchange, and the implementation of international standards in digital public administration.

Uzbekistan is open to cooperation with ITU and is interested in participating in initiatives to build a transparent, efficient, and citizen-centred digital state.

In 2025–2026, the International Telecommunication Union is implementing the Regional Project "Collaboration on Digital Government for Central Asia and the Caucasus" to help ITU Member States achieve their digital government transformation goals.

The project aims to bring together the experience accumulated in the region, facilitate the exchange of approaches and technical solutions, and promote partnership and cooperation for accelerated digital transformation of public administration. The project is implemented by the ITU Regional Office for the CIS Region with technical support from NITEC (Kazakhstan) and financial support from the Eurasian Development Bank​.