Day 1
Session 1: A Macro- Overview- ICT4SDG and Consumer Protection
Global ICT trends, SDGs and implication for Consumer, Mr Ali-Drissa Badiel, ITU
Sustainable Development: Using What We Have to Get What We Need, Shola Sanni, Policy Manager,
GSMA-Africa
The Equity Challenges, Mr Russell Southwood- Balancing Act Africa
Session 2: Institutional Frameworks and Practices _Policy, Regulation & Advocacy
Ms. Meriem SLIMANI, Standardization and Development Coordinator, African Telecommunications Union (ATU)
Mr. Reuben Gwatidzo, Consumer Advocacy Zimbabwe
Session 3: Connecting the Unconnected: Technology and Financing
Global and regional initiatives and approaches, Ali-Drissa Badiel, ITU
National frameworks and practices; Burkina Faso case study by Joseph NANA, CT-MDENP
Day 2
Session 5: Consumer protection and Quality of service
QoS and the Digital Tsunami, Shola Sanni, Policy Manager, GSMA Africa
QoS frameworks, audit and assessment of QoS parameters for digital services, enforcement and
redress mechanisms -Country case studies:
i. BURKINA FASO – Joseph NANA, CT-MDENP ii. GHANA - Mr Abed BANDIM -NCA
iii. NIGERIA - Ms. Hadiza KACHALLAH- NCC
Session 6: Consumer Affordability and Entrepreneurship
The App Economy and implication for consumer protection and Rights, Dr. Andre ONANA- ESMT
International mobile roaming, tariff and costing practices, Anne Rita Ssemboga, ITU
Price awareness and monitoring approaches for consumer protection - Country experience
i. Mr. Reuben Gwatidzo - Consumer Advocacy Zimbabwe
Session 7: Platforms to empower consumers and entrepreneurship
Global Symposium paper on DFS, Anne Rita Ssemboga ITU
Best practices country experience, operator experience
i. Cote d’ivoire - Ms. Peya Bridgette
Session 8: Emerging issues for consumers’ for online protection
Global consumer protection of e-commerce, Dr. Andre Onana –ESMT
Safe & Secure Mobile Experience: The Key Issues, Ms. Shola Sanni,Policy Maanager, GSMA-Africa
Country experience, Mr. Gwa Tobbie MOHAMMED, NCC, Nigeria
Session 10 –Child online Protection
International cooperation and COP Guidelines, Anne Rita Ssemboga ITU
Policy and Practice, Mr. Siakou Fall, Data Protection Commission, CDP, SENEGAL
