Presentations

Regional Workshop for Europe

New Issues in Quality of Service Measuring and Monitoring  

25-26 November 2015

25 November

Opening Remarks

• Mr Gabriele Falciasecca, Chairman Fondazione Guglielmo Marconi
• Mr Jaroslaw Ponder, Coordinator for Europe, ITU, Speech
• Mr Mario Frullone, Deputy Director General, Fondazione Ugo Bordoni

Keynote Speeches

• Mr Vincenzo Zezza, Director, Emilia-Romagna Regional Inspectorate, Ministry of Economic Development, Italy
• Mr Federico Flaviano, Councelor for the consumer policies and relations with associations, Italian Communications Regulatory Authority (AGCOM), Presentation

Session one: Setting the scene – recent initiatives focusing on QoS and consumer protection

Moderator: Mr Vincenzo Zezza, Director, Emilia-Romagna Regional Inspectorate, Ministry of Economic Development, Italy (TBC)

• Regulatory Trends in Digital Economy – Ms Nancy Sundberg, Senior Programme Officer, RME, ITU, Presentation
• ITU Academy - QoS training programme content development – Ms Halima Letamo, Training and Development Officer, HCB, ITU, Presentation
• Setting up of an EU broadband service mapping platform – Mr Guido Acchioni, European Commission, Presentation
• Trends in QoS in South Eastern Europe - Ms Veronica Bocarova, Cullen International, Presentation
• Q&A

Session two: Regulatory perspective and technical tools and platforms to measure QoS

Moderator: Mr Luca Rea, FUB

• Technical Standardization in the Quality of Service – Mr Hiroshi OTA, Study Group Advisor, Telecommunication Standardization Bureau, ITU, Presentation
• Ministry ISCTI&FUB Research programme: Broadband performance monitoring – Tiziano Inzerilli, Italian Ministry of Economic Development, Presentation
• Mobile Broadband Performance Metrics (KPIs vs KQIs) – A new vision on QoS: to know our customers and their devices – Ms Alma Fazzolari,  Technical Quality Head of Dept, TIM, Presentation
• Understanding QoS measurements: experience from the mPlane European Project - Mr Marco Mellia, Associate Professor, Dep. Electronics and Communications, Turin Polytechnic, Presentation
• A Perspective of QoS The role of peering in network performance – Mr Gianluca Mazzini, Director General LEPIDA s.p.a. Presentation
• Monitoring Tools - Mr Pravir Chawdhry, Head of Sector, Communications and Radio Spectrum, Joint Research Centre of the European Commission, Presentation
• Q&A

Session three: Regulatory perspective and technical tools and platforms to measure QoS: COUNTRY EXPERIENCES

Moderator: Ms Nancy Sundberg, ITU

• Bosnia and Herzegovina – Ms Suada Hadžović , Communications Regulatory Agency, Presentation
• Croatia – Mr Andro Marčev & Mr Velimir Švedek, Croatian Regulatory Authority (HAKOM), Presentation
• Czech Republic - Ms Lenka Spinarova and Mr Pavel Zahradnik, Czech Telecommunicaiton Office, Presentation
• Italy – Mr Mariano Baldi, Italian Communications Regulatory Authority (AGCOM) and Mr Andrea Neri, Fondazione Ugo Bordoni, Presentation
• Latvia – Mr Elmars Lipenbergs, Electronic Communications and Post Department, Public Utilities Commission (SPRK), Presentation
• Q&A

26 November

Session three (continued): Regulatory perspective and technical tools and platforms to measure QoS: COUNTRY EXPERIENCES

Moderator: Ms Nancy Sundberg, ITU

• Lithuania – Mr Linas Pakšys & Mr Mindaugas Stankevičius, Communication Regulatory Authority (RRT), Presentation
• TFYR Macedonia - Mr Jane Jakimovski & Mr Aleksandar Grambozov, Agency for Electronic Communications (AEC), Presentation
• Montenegro – Ms Ivona Marić & Mr Ivan Vujović, Agency for Electronic Communications and Postal Services (EKIP), Presentation
• Poland – Mr Adam Siewicz, Office for Electronic Communications (UKE), Presentation
• Q&A

Introduction to the Interactive Workshops: ITU Academy Training Programme on QoS – Ms Halima Letamo, ITU and Prof. Dr. Toni Janevski. Faculty of Electrical Engineering and Information Technologies. Ss. Cyril and Methodius University, Skopje

• The programme in brief
• Prioritizing issues and identifying gaps
• Challenges experienced in the course of developing the program
• Call for input and recommendations
  

 Interactive workshop 1: QoS/QoE frameworks for converged services and applications Slides

Moderator: Prof. Dr. Toni Janevski. Faculty of Electrical Engineering and Information Technologies. Ss. Cyril and Methodius University, Skopje

• How is the delivery of interactive multi-media services different from voice communications, internet access or traditional broadcasting?
• Quality of Experience vs Quality of Service
• Business models, sharing arrangements and regulatory requirements
• Traffic management practices for NGNs
• Country experiences

Interactive workshop 2: KPIs for end-to-end broadband QoS/QoE Slides

Moderator: Prof. Dr. Toni Janevski. Faculty of Electrical Engineering and Information Technologies. Ss. Cyril and Methodius University, Skopje

• Selecting targets for service level agreements for broadband QoS
• Working with operators on meaningful and easy-to-track indicators
• Monitoring broadband performance metrics
• Country experiences

Closing remarks

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