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Regional Workshop on Increasing Consumer Awareness:Mechanisms to promote informed Consumer Decision Making (18-20 June 2024)

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Regional Workshop on Increasing Consumer Awareness:Mechanisms to promote informed Consumer Decision Making (18-20 June,2024)
Regional Workshop on Increasing Consumer Awareness:Mechanisms to promote informed Consumer Decision Making (18-20 June,2024)

Group Picture Regional Workshop on Increasing Consumer Awareness:Mechanisms to promote informed Consumer Decision Making 2024

ABOUT

The ITU Regional Workshop on Increasing Consumer Awareness for the Americas took place in Brasilia, Brazil, from 18 to 20 June 2024. The event was organized by the Telecommunication Development Bureau (BDT) of the International Telecommunication Union (ITU) in close collaboration with the National Telecommunications Agency of Brazil (ANATEL).

PURPOSE

The objective of the workshop was to identify and share international best practices on consumer protection and empowerment frameworks and mechanisms, including effective strategies and initiatives to increase consumer awareness. The workshop also addressed cybersecurity and online safety aspects and served to increase knowledge on consumer protection issues within the Digital Regulation Network initiative.

WHO ATTENDED

This workshop was open to all, including the public, and was held in English, Spanish, and Portuguese with simultaneous interpretation. To enhance knowledge sharing, it was recommended that Administrations, where feasible, appoint representatives with expertise, experience, and responsibility in consumer protection and cybersecurity domains.

Outcome


Experts of ITU-D Study Group 1 Question 6 and Study Group 2 Question 3 were actively engaged in the event. The outcomes of the workshop augmented the work of the two Study Questions.

Organizer

Organized by ITU

Host

ANATEL
Hosted by ANATEL

GENERAL INFORMATION

Resources

​Q6/1: Consumer information, protection and rights Q3/2: Securing information and communication networks: Best practices for developing a culture of cybersecurity
Videos

 

CONTACTS

Caroline Brandao
Programme Administrator,
ITU Regional Office for Americas
caroline.brandao@itu.int

Hanna Elina Kuitunen
ANATEL
hanna@anatel.gov.br

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