Connecting the world and beyond

WSIS Action Lines Coordination

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The WSIS Action Lines comprise 11 Action Lines (C1–C11) serve as a global framework for leveraging information and communication technologies (ICTs) as key enablers of sustainable development. The WSIS Action Lines cover eleven areas of focus with technology serving as a key enabler for sustainable development. The WSIS-SDG Matrix, developed by the UN Action Line Facilitators, clearly shows the linkage between each Action Line and the 17 Sustainable Development Goals and provides rationale for each.

Defined in the Geneva Plan of Action and further strengthened by the Tunis Agenda for the Information Society, the WSIS Action Lines translate the WSIS vision into concrete areas of action.

They embody essential principles for building an inclusive information society, leveraging the transformative power of ICTs for sustainable development. The WSIS Action Lines provide guidance to policymakers, organizations, and other stakeholders in implementing strategies to harness the potential of ICTs for the benefit of societies worldwide.

As the United Nations specialized agency for digital technologies, the International Telecommunication Union (ITU)  serves as facilitator and co-facilitator for several Action Lines, leading coordination efforts and working closely with UN entities and stakeholders. In this role, ITU convenes re​gular Action Line coordination meetings, supports collaboration and knowledge exchange, and contributes to monitoring progress and reporting on WSIS implementation.

​​C1. The role of governments and all stakeholders in the promotion of ICTs for developmentC2. Information and communication infrastructure C3. Access to information and knowledge C4. Capacity buildingC5. Building confidence and security in use of ICTsC6. Enabling environment
C7. E-government C7. E-business C7. E-learning C7. E-health C7. E-employmentC7. E-environment
C7. E-agriculture C7. E-science C8. Cultural diversity and identity, linguistic diversity and local contentC9. MediaC10. Ethical dimensions of the Information Society C11. International and regional cooperation​​

WSIS Action Lines and Action Line Facilitators​


WSIS+20 Review | Outcomes of the UNGA High-Level Meeting

​The WSIS+20 Review, concluded at the United Nations General Assembly in December 2025, marked two decades of global efforts to build a people centred, inclusive and development oriented information society. The Outcome Document (A/RES/80/173) of the High-Level Meeting of the General Assembly on the overall review of the implementation of the outcomes of the World Summit on the Information Society was adopted by consensus on 17 December 2025.

📌 WSIS Action Line Facilitators related mandates in A/RES/80/173​:


53 – Supporting Enabling Environments

53. We commend the work of the regional commissions and other regional organizations to support the development of positive enabling environments. We call upon them, the Commission on Science and Technology for Development and action line facilitators, within their respective mandates, to share experience on the enabling environment and support the development of demand-driven policy guidance, technical assistance and capacity-building, as appropriate, to realize them.

67 – Strengthening Financial Mechanisms for Digital Development

67. We invite the International Telecommunication Union, as the secretariat of the United Nations Group on the Information Society, working with the World Summit action line facilitators and other members of the Group, within existing resources, to establish an internal task force to conduct an assessment of gaps and challenges and to submit concrete recommendations on strengthening financial mechanisms for digital development for developing countries, building on and complementing existing best practices, including those of multilateral financial institutions, development partners and other relevant stakeholders, such as the private sector. We further request that the work be completed and the outcomes of the work be reported to the Commission on Science and Technology for Development at its thirtieth session, in 2027, for consideration by Member States. We also invite the internal task force to monitor financial commitments for the implementation of these outcomes.

86 – AI Capacity-Building Initiatives

86. We call upon the Inter-Agency Working Group on Artificial Intelligence, in consultation with the action line facilitators, to map existing United Nations system-wide capacity-building initiatives, identify potential gaps and address them, inter alia, through establishing an artificial intelligence capacity-building fellowship for government officials and research programmes, leveraging existing United Nations system-wide capacities, with a particular focus on developing countries, and to report thereon at the inaugural Global Dialogue on Artificial Intelligence Governance, in 2026.

100 – Reporting and Integration of IGF Outcomes

100. We call upon the Forum to report on outcomes of its annual meetings and intersessional work to relevant United Nations entities and processes, and call, in particular, on the United Nations Group on the Information Society and all relevant United Nations entities, action line facilitators, the Commission on Science and Technology for Development and the World Summit on the Information Society Forum to take Internet Governance Forum outcomes into account in their work and proceedings.

107 – Implementation of WSIS Outcomes

107. We welcome the efforts of United Nations entities, including World Summit action line facilitators, to support the implementation of World Summit outcomes over the past two decades within their mandates and areas of responsibility. We commend the International Telecommunication Union on its establishment of the World Summit stocktaking platform and the World Summit prizes, and encourage all stakeholders to contribute to the stocktaking database.

111 – Alignment with 2030 Agenda for Sustainable Development

111. We reaffirm our commitment to the framework of action lines established in the Geneva Plan of Action and the Tunis Agenda for the Information Society. We recognize the value that many Governments have attributed to this framework in supporting the formulation of national strategies and approaches to digital development. We call upon action line facilitators to ensure close alignment with the 2030 Agenda for Sustainable Development when considering new work to implement the outcomes of the World Summit, according to their existing mandates and resources.

112 – Human Rights and Gender Equality

112. Protecting, promoting and respecting human rights are important in the implementation of all action lines. We recall that the Office of the United Nations High Commissioner for Human Rights continues to contribute to their facilitation and assessment. We also call upon action line facilitators to address gender equality and the empowerment of women and girls as a core theme within their work, with the full involvement of the United Nations Entity for Gender Equality and the Empowerment of Women (UN-Women) and other stakeholders.

113 – Implementation Action Lines Roadmaps and Monitoring

113. We request the action line facilitators, in coordination with the United Nations Group on the Information Society, to develop targeted and result-oriented implementation road maps for their respective action lines and the outcomes of the present resolution, linking the World Summit action lines with relevant Sustainable Development Goal targets and Global Digital Compact commitments, including potential targets, indicators and metrics to facilitate monitoring and measurement, and to report on the outcomes of this work to the Commission on Science and Technology for Development at its thirtieth session, in 2027.

117 – Review of ICT Development Indicators

117. We request the Partnership on Measuring ICT for Development, in cooperation with action line facilitators and with the support of the Statistical Commission, to conduct a systematic review of existing indicators and methodologies, and to report its findings to the Commission on Science and Technology for Development at its thirtieth session, in 2027.​