Committed to connecting the world

Accessibility to ICTs: Achieving equitable communications for everyone

​​​​​​​​​15 per cent of the world’s population lives with a disability. This represents about 1 billion people globally. Information and Communication Technologies (ICTs), such as mobile phones, satellites or the Internet, are a unique infrastructure that expand access to key  public services, promoting digital inclusion. Throughout the world, persons living with disabilities are already benefitting from the advantages of ICT-enabled applications. 
But more needs to be done. To extend the benefits of ICTs to all, ICTs have to be made accessible to persons living with disabilities, so these technologies constitute an opportunity and not a barrier. Get involved in ITU activities to make ICT accessible to persons living with disabilities and to achieving equitable communications for everyone.​​​​​​​​​​​​​​​​​​​​ ​​​

Accessible Europe 2

Accessible Europe 2 

The second edition of the ITU-EC Forum on “Accessible Europe: ICT 4 ALL” will take place in St. Julian’s, Malta, from 4 to 6 December 2019. This regional event for Europe is being jointly organized by the Telecommunication Development Bureau (BDT) of the International Telecommunication Union (ITU) and European Commission (EC), and is hosted by the Parliamentary Secretariat for Person with Disability & Active Ageing (PSDAA) of the Government of Malta

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Accessible Americas V

Accessible Americas III Logo 





Montego Bay, Jamaica, 28-30 November 2018. The event focused on the importance of promoting accessibility policies; motivate policymakers of these policies, regulators and industries; and encourage all the stakeholders concerned to promote ICT accessibility in order to create fair and equal opportunities for ALL citizens, including Persons with Disabilities, Women and Girls, the Elderly, Indigenous and others that are still unserved.

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ITU actively contributes to the promotion of the rights of persons with disabilities within the UN system. The report “The ICT Opportunity for a Disability-Inclusive Development Framework" was an advocacy tool to encourage mention of ICT accessibility within the outcome document of the High-Level meeting of the General Assembly on Disability and Development (HLMDD), held in 2013. This outcome document explicitly acknowledged the obligation to ensure accessibility “following the universal design approach, by removing barriers to the physical environment, transportation, employment, education, health services, information and assistive devices”. ITU also contributes to the work of the CRPD and of the Committee on the Rights of Persons with Disabilities. 

For more information: UN Enable- Work of the United Nations on Persons with Disabilities 

ITU Telecom World 2019

ITU Telecom World 2019 will be held in Budapest, Hungary, from 9 to 12 September 2019 under the theme "Innovating together: Connectivity that matters". The event will feature a dedicated session focused on ICT accessibility.

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Connect 2030 accessibility target



The ITU Plenipotentiary Conference 2018 renewed ITU's mandate in the area of ICT accessibility . The new mandate includes a revision of Resolution 175 and the establishment of the new Connect 2030 agenda, which sets out the vision, goals and targets that ITU and its Member States have committed to achieve by 2025. Connect 2030 includes an ambitious target directed at cultivating an ICT sector that is inclusive to persons disabilities and specific needs:

Target 2.5.B: Enabling environments ensuring accessible telecommunication/ICT for persons with disabilities should be established in all countries by 2025


A joint report of ITU and G3ict – the Global Initiative for Inclusive ICTs.  Click here for the full report.

 This Model ICT accessibility policy report is designed as a tool for national policy-makers and regulators to create their own ICT accessibility policy frameworks.

It includes six modules focusing on different aspects of ICT accessibility (amendments to the existing ICT legal framework, public ICT access, mobile communications, television/video programming, web accessibility and public procurement of accessible ICTs) so that countries can prioritize implementation. In all modules the approach is to develop national policies in consultation with persons with disabilities.

Accessibility of PDF report checked and edited by BarrierBreak (

Other versions: ArabicFrench​Spanish


 ITU is committed to becoming a fully accessible organization for staff, delegates and the general public living with disabilities. 

Click here to find out how ITU is working to become an accessible organization