Committed to connecting the world


Financial inclusion, fintech, and digital currencies

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​1.1 billion people gained access to bank accounts from 2014 to 2021, but 1.4 billion ​remain unbanked. 

Digital financial inclusion is a critical enabler for poverty reduction and inclusive growth. Access to transaction accounts enabled by ICTs opens pathways to broader financial inclusion, where people and companies can make financial transactions more efficiently and safely, access funds (e.g., payments, credit, and savings), make investments, and cope with economic shocks.

The COVID-19 pandemic has also amplified the urgency for digital financial services (DFS) to help reach underserved and vulnerable populations. An ITU webinar series in 2020, recorded and archived on the ITU website​, shared insights from various governments and other DFS stakeholders in this regard. 

ITU offers platforms to study cybersecurity challenges for digital finance, as well innovations and regulatory challenges brought about by fintech, digital currencies, blockchain, and artificial intelligence.  ​

Security lab

ITU ​Security Clinics:  Offfer guidance to regulators and DFS providers on adopting the DFS Security recommendations develope​d under FIGI. 

ITU's Security Lab for Digital Financial Services can help you verify that these best practices are being followed.​

Infrastructure vulnerabilities

Security best practices help DFS providers, network operators, and regulators to safeguard the telecommunication channel as well as mobile devices.

Consumer protection and trust

Trust in digital finance requires consumer competence; the consideration of the data privacy dimensions of big data and AI and machine learning; and the prevention of unlicensed digital investment schemes (digital ponzi schemes). 

Authentication and ID verification

​​Strong authentication is key to protecting the confidentiality and integrity of digital financial transactions.

Quality of service

ITU standards

​ITU standards for digital finance address economics and policy, security, blockchain, identity management, and quality of service and user experience.​​