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Spotlight Series on Human-Centric Digital Transformation – Workshop 3

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The “Spotlight Series on Human-Centric Digital Transformation” is rolled out by the ITU Office for Europe in collaboration with the Republic of Poland and the Czech Republic, in cooperation with all Countries of the Europe Region. This initiative consists of a series of spotlight workshops that will seek to deepen the understanding of 'human-by-design' digital features. The third Spotlight workshop will be held virtually on November 20th from 11:00 to 13:00 CET (UTC+1). 


This initiative builds on the ITU Regional Development Forum for Europe (RDF-EUR) submission titled A human-centric approach to digital transformation, and is held in line with ITU Regional Initiatives for Europe 2 on "Digital Transformation for Resilience," as well as Initiatives 3 on "Digital Skills and Inclusion" and 4 on "Trust and Security in the use of ICTs," this series seeks to deepen the understanding of 'human-by-design' digital features through a series of spotlight workshops. 


The workshops aim to showcase concrete examples of human-centric digital transformation projects in Europe, that may include ensuring accessibility, inclusiveness, protecting privacy and fostering a sense of community and collaboration. It will specifically feature projects in the field of government services, education, and health, pinpointing challenges, opportunities, and emerging trends. Insights and recommendations on good practices shared during the workshops will be collated in a Compendium, aimed to inform future digital development strategies both within Europe and globally.  


The workshop will also provide a platform for interested stakeholders of Europe and beyond to exchange with technical experts on the human centric nature of their case study, technology used, regulatory environment, measures implemented, and actors involved, in view of exchanging good practices.  ​​​​​

Agenda

Monday | 20th November

TIME ZONE CET (UTC+1) 


[11:00 – ​11:05] 


Introduction 

The ‘Spotlight Series’ will commence with an introduction to the workshops, outlining its objectives, key themes, and the importance of a human-centric approach to digital transformation.  

  • Jaroslaw Ponder, Head, ITU Office for Europe 

[11:05 – 12:55] 

Spotlights on Human-Centric Digital Transformation 

This segment will feature three 15-minute spotlight presentations by technical experts from Georgia, Latvia, and Lithuania, each providing insights on case studies and best practices on human-centric digital transformation within the Europe Region. This will be followed by a 5-minute Q&A session, facilitating engagement with the presenters to explore the topics further.  

Presenters: 

  • Georgia: Ms. Sophie Tvalavadze, Division of Postal Development Head, Ministry of Economy and Sustainable Development 

  • Latvia: Mr. Salvis Roga, Deputy chairman of the Municipal Council of the city of Liepāja 

  • Lithuania: Ms. Arūnė Matelytė, Manager and Co-Founder of GovTech Lab, Innovation Agency 

  • Moldova: Ms. Valentina Stadnic, Digital Services Expert, ITU Office for Europe​

Co-moderators 

  • Regina Sipos, Consultant on Human-Centric Digital Transformation, ITU 

  • Olivier Alais, Programme Coordinator – Digital Rights and Access, ITU 

[12:55 – 13:00] 

Wrap-up and conclusion 

The workshop will conclude by synthesizing key insights, recommendations, and trends in human-centric digital transformation, articulating takeaways and outlining potential paths forward.  

  • Jaroslaw Ponder, Head, ITU Office for Europe