Page 80 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

Consumer Experience and Protection
No*
Yes
Yes
Yes
Yes
Yes
No
No
No
Yes
Yes
No
Does the agreement If the provider can change the terms Does the agreement state Can the provider Is there a means to and conditions, that the user’s financial state that the provider change the terms reverse a transaction including costs, information will be shared has any obligations and conditions, in t
Yes
Yes
No

Does the agreement state that the provider has any obligations with regard to fraud/ funds protection No Yes No Yes Yes Yes

Name of T&Cs reviewed Utl-M-Sente MTN- Uganda MTN Kongola (Jumo) Airtel Money Steward Bank EcoCash

Country Uganda Zambia Zimbabwe

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