Page 75 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services

Consumer Experience and Protection

Are there any limita- tions on cash withdrawals? Yes Yes Yes No* Yes No* Yes No* No* No* Yes No*

Are consequences of default for credit prod- ucts clearly spelled out? N/A Yes Yes N/A N/A N/A N/A N/A No* No* N/A Yes

If this is a credit product, is col- lateral taken? N/A Yes Yes N/A N/A N/A N/A N/A No* N/A N/A No*

Are costs, fees, or schedules of fees (or links to this) evident in the agreement No No No No No No No No No No No No

Is the language itself simple and easy to read if you speak English? No* No* No* No* No* No* No* No* No* No* No* No*

i. Language of agreement/transparency of communications
Is the lan- guage of user agreement English Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Annex 2: Summary of findings
Name of T&Cs reviewed M-pesa (Safaricom) M-shwari (CBA/Safaricom) Airtel Money Bosea Tigo Cash Easybank online Airtel Money T easy Mobile Stanbic Mobile Money GetBucks WeChat Wallet Tigo Pesa -- Timiza Wakala Jumo

Kenya Ghana Malawi Nigeria South Africa T anzania

Country

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