Page 78 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

Consumer Experience and Protection
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Does the agree- If the provider can Can the provider Is there a means to Does the agreement change the terms change the terms reverse a transaction in state that the user’s ment state that the and conditions, and conditions, the event of user error? financial informa- provider has any including costs, must
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Does the agreement state that the provider has any obligations with regard to fraud/ funds protection No No Yes No Yes Yes Yes No No Yes No No
Name of T&Cs reviewed M-pesa (Safaricom) M-shwari (CBA/ Safaricom) Airtel Money Bosea Tigo Cash Easybank online Airtel Money T easy Mobile Stanbic Mobile Money GetBucks WeChat Wallet Tigo Pesa Jumo-- Timiza Wakala
ii. Provider obligations Country Kenya Ghana Malawi Nigeria South Africa T anzania

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