Page 79 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services

Consumer Experience and Protection

If the provider can change the terms and conditions, including costs, must notice be provided to the customer? No No* No No Yes No No No Yes* Yes No No

Can the provider change the terms and conditions, including costs? Yes No Yes No Yes Yes Yes Yes Yes Yes Yes Yes

Is there a means to reverse a transaction in the event of user error? Yes No No No No No No No No No No No

Does the agreement state that the user’s financial informa- tion will be shared with a credit bureau or third party? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Does the agree- ment state that the provider has any obligations protec- tion or privacy of client information? Yes No No No No No No No Yes Yes Yes No

Does the agreement state that the provider has any obligations with regard to fraud/ funds protection No No Yes No Yes Yes Yes No No Yes No No

Name of T&Cs reviewed M-pesa (Safaricom) M-shwari (CBA/ Safaricom) Airtel Money Bosea Tigo Cash Easybank online Airtel Money T easy Mobile Stanbic Mobile Money GetBucks WeChat Wallet Tigo Pesa Jumo-- Timiza Wakala

ii. Provider obligations Country Kenya Ghana Malawi Nigeria South Africa T anzania

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