Page 85 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
P. 85
ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection
Do T&Cs specify what happens to their funds when a customer dies? No No No
Do T&Cs specify what happens to dormant funds? No Yes No
Do T&Cs specify when funds become dormant? No No No
Do the T&Cs specify PIN safety requirements? Yes No No
Does agreement state consumer needs to be a certain age? Yes Yes Yes
Name of T&Cs reviewed MTN Kongola (Jumo) Airtel Money Steward Bank
Zambia Zimbabwe
Country
69
