Page 76 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

Consumer Experience and Protection
*No – contract is
silent
Yes
*No – contract is silent
N/A – mobile money
product
N/A
*No – contract is
money product
N/A – mobile
silent
N/A
No
it difficult to understand
literacy levels may find
No*– Those with low
Is the language itself Are there Are consequences of Are costs, fees, or If this is a credit any limita- default for credit prod- schedules of fees (or simple and easy to product, is collat- tions on cash ucts clearly spelled links to this) evident read if you speak eral taken? withdrawals? out? in the agreemen
the language used
No*
Is the lan- guage of user agreement English Yes Yes Yes Yes Yes Yes

Name of T&Cs reviewed Utl-M-Sente MTN- Uganda MTN Kongola (Jumo) Airtel Money Steward Bank EcoCash Note: Explanatory text related to asterisks in the different columns

Uganda Zambia Zimbabwe

Country

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