Page 81 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services

Consumer Experience and Protection

If the provider can change the terms and conditions, including costs, must notice be provided to the customer? No No* No* No* Yes Yes

Can the provider change the terms and conditions, including costs? No Yes Yes Yes Yes Yes

Is there a means to reverse a transaction in the event of user error? No No No No No No

Does the agreement state that the user’s financial information will be shared with a credit bureau or third party? No No Yes Yes No Yes

Does the agreement state that the provider has any obligations protection or privacy of client information? No No No Yes No Yes

Does the agreement state that the provider has any obligations with regard to fraud/ funds protection No Yes No Yes Yes Yes

Name of T&Cs reviewed Utl-M-Sente MTN- Uganda MTN Kongola (Jumo) Airtel Money Steward Bank EcoCash

Country Uganda Zambia Zimbabwe

67