Page 82 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

Consumer Experience and Protection
Yes
No
No
No
No
No
No
No
Yes
Yes
Yes
No
No
No
No
No
Yes
Yes
No
No
No
No
No
No
Do the T&Cs specify PIN Do T&Cs specify Do T&Cs specify what happens to Do T&Cs specify when what happens to their funds when a customer dies? funds become dormant? safety requirements? dormant funds? Yes Yes Yes Yes No No No No No No No Yes No Yes No Yes ITU-T Focus Group Digital Financial Servi
Yes
Yes
Yes
Yes
Yes
Yes
No
No
Does agreement state consumer needs to be a certain age? Yes Yes Yes No No No Yes Yes No* No* Yes Yes No Yes Yes

iii. Consumer requirements Name of T&Cs reviewed Country M-pesa (Safaricom) Kenya M-shwari (CBA/Safaricom) Airtel Money Bosea Ghana Tigo Cash Easybank online Malawi Airtel Money T easy Mobile Nigeria Stanbic Mobile Money GetBucks South Africa WeChat Wallet Tigo Pesa T anzania Jumo-- Timiza Wakala Utl-M-Sente

68