Page 83 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
P. 83
ITU-T Focus Group Digital Financial Services
Consumer Experience and Protection
Do T&Cs specify what happens to their funds when a customer dies? Yes No No No No No Yes No No No No No No No Yes
Do T&Cs specify what happens to dormant funds? Yes No No Yes No Yes Yes No No No Yes No Yes Yes No
Do T&Cs specify when funds become dormant? Yes No No No No No Yes No No No Yes No Yes No Yes
Do the T&Cs specify PIN safety requirements? Yes No Yes Yes Yes Yes Yes Yes No Yes No Yes No No Yes
Does agreement state consumer needs to be a certain age? Yes Yes Yes No No No Yes Yes No* No* Yes Yes No Yes Yes
iii. Consumer requirements Name of T&Cs reviewed Country M-pesa (Safaricom) Kenya M-shwari (CBA/Safaricom) Airtel Money Bosea Ghana Tigo Cash Easybank online Malawi Airtel Money T easy Mobile Nigeria Stanbic Mobile Money GetBucks South Africa WeChat Wallet Tigo Pesa T anzania Jumo-- Timiza Wakala Utl-M-Sente
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