Page 83 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
P. 83

ITU-T Focus Group Digital Financial Services

                                  Consumer Experience and Protection







                Do T&Cs specify what happens to  their funds when a customer dies?  Yes  No  No  No  No  No  Yes  No  No  No  No  No  No  No  Yes























               Do T&Cs specify  what happens to  dormant funds?  Yes  No  No  Yes  No  Yes  Yes  No  No  No  Yes  No  Yes  Yes  No











                Do T&Cs specify when  funds become dormant?  Yes  No  No  No  No  No  Yes  No  No  No  Yes  No  Yes  No  Yes















                Do the T&Cs specify PIN  safety requirements?  Yes  No  Yes  Yes  Yes  Yes  Yes  Yes  No  Yes  No  Yes  No  No  Yes
















               Does agreement state  consumer needs to be   a certain age?  Yes  Yes  Yes  No  No  No  Yes  Yes  No*  No*  Yes  Yes  No  Yes  Yes
























            iii. Consumer requirements  Name of T&Cs reviewed Country  M-pesa (Safaricom) Kenya  M-shwari (CBA/Safaricom)  Airtel Money Bosea Ghana  Tigo Cash  Easybank online Malawi  Airtel Money  T easy Mobile Nigeria  Stanbic Mobile Money  GetBucks South Africa   WeChat Wallet  Tigo Pesa T anzania  Jumo-- Timiza Wakala  Utl-M-Sente

























            68
   78   79   80   81   82   83   84   85   86   87   88