Page 77 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

ITU-T Focus Group Digital Financial Services

Consumer Experience and Protection

Are there any limita- tions on cash withdrawals? No* No* No* No* No* Yes *No – contract is silent

Are consequences of default for credit prod- ucts clearly spelled out? N/A N/A Yes N/A N/A N/A *No – contract is silent N/A – mobile money product

If this is a credit product, is collat- eral taken? N/A N/A No* N/A N/A N/A *No – contract is silent N/A – mobile money product

Are costs, fees, or schedules of fees (or links to this) evident in the agreement No No No No No No

Is the language itself simple and easy to read if you speak English? No* No* No* No* No* No* No*– Those with low literacy levels may find it difficult to understand the language used

Is the lan- guage of user agreement English Yes Yes Yes Yes Yes Yes

Name of T&Cs reviewed Utl-M-Sente MTN- Uganda MTN Kongola (Jumo) Airtel Money Steward Bank EcoCash Note: Explanatory text related to asterisks in the different columns

Uganda Zambia Zimbabwe

Country

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