Page 74 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection

Consumer Experience and Protection
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Yes
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Yes
N/A
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Yes
Yes
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No*
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No
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No
No
No
Is the language itself Are there Are costs, fees, or Are consequences of If this is a credit any limita- schedules of fees (or default for credit prod- product, is col- simple and easy to read tions on cash links to this) evident ucts clearly spelled out? lateral taken? if you speak English? withdrawals? i
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i. Language of agreement/transparency of communications
Is the lan- guage of user agreement English Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes
Annex 2: Summary of findings
Name of T&Cs reviewed M-pesa (Safaricom) M-shwari (CBA/Safaricom) Airtel Money Bosea Tigo Cash Easybank online Airtel Money T easy Mobile Stanbic Mobile Money GetBucks WeChat Wallet Tigo Pesa -- Timiza Wakala Jumo

Kenya Ghana Malawi Nigeria South Africa T anzania
Country

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