Committed to connecting the world


Press release

UNHCR - ITU Joint Press Release

Refugee connectivity – A bold approach to connect millions forced to flee

Addis Ababa, 04 July 2023

​​​UNHCR, the UN Refugee Agency, together with the International Telecommunication Union (ITU) today launched a transformative agenda to connect refugees around the world. 

Together, UNHCR, ITU and GSMA - the trade association for mobile operators - seek to ensure that all major refugee hosting areas have available and affordable connectivity by 2030, advancing the digital inclusion of over 20 million forcibly displaced people and local host communities. 

Wrapping up a joint visit to Ethiopia this week, ITU's Secretary-General, Doreen Bogdan-Martin and UNHCR's Deputy High Commissioner Kelly T. Clements witnessed how digital connectivity is providing a lifeline and solutions for refugees and displaced people, helping them access mobile money, online health services, connected education and as an avenue to employment in the digital economy. 

They issued an urgent global call to action to increase investment and establish an enabling regulatory framework for providing connectivity to forcibly displaced and stateless people and the communities that host them. 

A joint letter signed in 2021 between the two agencies outlined a shared vision of a connected society that leaves no one behind, in line with the Sustainable Development Goals. 

“Today in Ethiopia we've heard first-hand from refugee communities how much digital technology means to them, as crucial to their self-reliance and a way to connect to key services as well as loved ones," said UNHCR's Clements. “Many challenges remain. We must find affordable ways to connect the many forcibly displaced people who are still out of reach." 

“In Ethiopia, we've witnessed the ingenuity of refugee communities in finding whatever path they can to stay connected with society," said ITU's Bogdan-Martin, following a visit to a cybercafé in Bokolmayo, in Melkadida refugee camp. “These communities are asking all stakeholders to do their bit to expand access to meaningful connectivity so that they can enjoy a safe, satisfying, enriching and productive online experience at an affordable cost. ITU's Partner2Connect Digital Coalition​ and the Global Refugee Forum​ can serve as important entry points for interested organizations and investors to pursue connectivity for all, including displaced people and their hosting communities." 

UNHCR and ITU, together with GSMA – the trade association for mobile operators – have developed an ambitious pledge around Refugee Connectivity that seeks to mobilize investments and further policy commitments to include refugees into national frameworks and objectives around digital access for all through universal connectivity. This includes fostering an enabling policy and regulatory environment for both expansion of infrastructure and lifting regulatory barriers to individual access for displaced people. 

The three organizations will lay the foundation for advancing meaningful connectivity as both a community need and a cornerstone of digital transformation in the humanitarian sector. Driven by data, promising practices and through piloting new business models, our work will devise pathways for new sustainable solutions to get displaced communities online. 

To achieve this, they ​are seeking at least USD 20 million in core support, with at least USD 200 million in direct investment and contributions to advance the refugee connectivity agenda. Further detailed planning is underway in these areas, including in Ethiopia. 

About ITU

The International Telecommunication Union (ITU) is the United Nations specialized agency for information and communication technologies (ICTs), driving innovation in ICTs together with 193 Member States and a membership of over 900 companies, universities, and international and regional organizations. Established over 150 years ago, ITU is the intergovernmental body responsible for coordinating the shared global use of the radio spectrum, promoting international cooperation in assigning satellite orbits, improving communication infrastructure in the developing world, and establishing the worldwide standards that foster seamless interconnection of a vast range of communications systems. From broadband networks to cutting-edge wireless technologies, aeronautical and maritime navigation, radio astronomy, oceanographic and satellite-based earth monitoring as well as converging fixed-mobile phone, Internet and broadcasting technologies, ITU is committed to connecting the world. For more information, visit:

About UNHCR, the UN Refugee Agency

UNHCR, the UN Refugee Agency, leads international action to protect people forced to flee because of conflict and persecution. We deliver life-saving assistance like shelter, food and water; help safeguard fundamental human rights; and develop solutions that ensure people have a safe place to call home where they can build a better future. For more information, please visit: