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Programme

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ITU Workshop on Telecommunication Service Quality
Regulatory Frameworks and Experience-Driven Networking  
26 November 2018, Geneva, Switzerland

Contact: tsbevents@itu.int

26 November 2018

08:15 - 09:00Registration
09:00 - 09:10 ​Welcome remarks
09:10 - 10:30 Session 1: Status of national quality regulatory frameworks
The objective of this session is to present the Final Report of the Questionnaire on the status of national quality regulatory frameworks and to discuss its main findings in terms of common approaches and standardization gaps to be addressed by ITU-T Study Group 12 in the near future.

Moderator: Kwame Baah-Acheamfuor, Chairman, ITU-T Study Group 12; NCA, Ghana [Biography]

Presenter:
Panelists:
10:30 - 11:00Networking and coffee break - kindly supported by Huawei
11:00 - 12:30 Session 2: The future of service quality regulation
The objective of this session is to discuss with regulators, operators and suppliers the new trends on telecommunication service quality regulatory frameworks, like responsive regulation, crowdsourced QoS measurement solutions, transparency and ranking approaches, as well as strategies of customer experience assessment.

Moderator: Tania Villa Trapala, IFT, Mexico [Biography]

Presenters:​​
12:30 - 14:00Lunch break
14:00 - 15:00 Session 3: How is quality of experience important to operators and consumers?
Operators and regulators share views on the importance of QoE in the format of a panel discussion with short introductory presentations.

Moderator: Al Morton, Vice-Chairman, ITU-T Study Group 12; AT&T Labs, United States [Biography​]

Panelists:
15:00 - 15:45 Session 4: Performance indices to guarantee superior broadband quality of experience
Technical presentations from operators, vendors, regulators, and academia on the state of performance indices developed in SDOs, identifying the gaps in current performance indices necessary for guaranteeing superior broadband QoE.

Moderator: Paul Coverdale, Chairman, Working Party 3 of ITU-T Study Group 12; Huawei Technologies, China [Biography]

Presenters:
15:45 - 16:15
​Networking and coffee break - kindly supported by Huawei
16:15 - 17:30 Session 5: How do big data and artificial intelligence help in QoE assurance?
Technical presentations from operators, vendors, regulators, or academia on the opportunity for making use of big data and AI to assess QoE and predict anomalies.

Moderator: Aymen Salah, Vice-Chairman, ITU-T Study Group 12; INTT, Tunisia [​Biography]

Presenters:
17:30 - 17:40​​Session moderators close the workshop​​ [Slides]​