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Question 6/1 workshop on Trends in consumer protection regulatory instruments to enable Digital transformation

Time and place: Wednesday, 17 May 2023, 16:00 – 17:30 hours, Geneva

The workshop aims to provide a platform for participants to discuss and learn about best practices for developing policies and regulations to protect consumers in telecommunications and digital markets, based on collaboration and communication between regulators and regulated entities, considering different stakeholders' perspectives, as well as the use of graduated sanctions that are proportional to the severity of non-compliance. Discussions will follow on how these policies and regulations can be evidence-based, outcome-based, and incentive-based, promoting self-regulation or co-regulation to increase confidence among all actors involved, especially consumers.

Return to the main ITU-D Study Group 1 page

[16h00-16h05] Introduction and setting the scene

Presenter:

Ms Cristiana Camarate, Co-Rapporteur for Question 6/1, Brazil [Biography]

[16h05-16h20] Regulating mobile Apps in China: observations from personal information protection perspective

Speaker:

Prof. Hong Yanqing, Beijing Institute of Technology (remote presentation) [Biography] [Presentation]

[16h20-16h35] Gaps in Competition and consumer frameworks

Concerns around small island developing states (particularly in the Caribbean region) and the need for collaboration and co-regulation amongst competition, consumer and sector agencies.
Speaker:
Ms Nievia Ramsundar, Executive Director, CARICOM Competition Commission, Suriname (remote presentation) [Biography] [Presentation]

[16h35-16h50] Consumer protection in SADC: Data Protection and Consumer Laws

Speaker:
Prof. Sizwe Lindelo Snail ka Mtuze, Attorney at Law, South Africa (remote presentation) [Biography]

[16h50-17h05] Consumer-Centric Digital Policy: An Indian Perspective

Trust and consumer-centricity are essential for maximising digital transformation's potential. Insights from various regulatory and other initiatives undertaken by the Indian Government in collaboration with industry and how given the constantly evolving challenges of consumer protection in the digital era, keeping the dialogue open and adopting a spirit of cooperation is critical.
Speaker:
Dr Archana Gulati, Expert in Digital (Tech.) Policy, Connectivity and Universal Service, Public Policy & Programme Implementation, Competition Policy & Law, India [Biography] [Presentation]

[17h05-17h30] Q&A and interactive discussion

Moderators:

Ms Cristiana Camarate, Co-Rapporteur for Question 6/1, Brazil
Ms Wei Pei, Co-Rapporteur for Question 6/1, China [Biography]