ITU User Account & TIES Services

Sign in to your user account or create a new account here: ITU User Account

ITU has a new User Account platform. This means that the web interface for user account creation and management has changed. Other services remain the same.

The new platform improves the user experience and brings enhancements for the TIES Focal Points to manage Users and TIES access rights within their organizations/entities.

ITU User Account​s are free of charge and allow you to register for ITU events, subscribe to ITU mailing lists, access the ITU Bookshop, and use certain applications of ITU sectors.

​​​​​​TIES (Telecommunication Information Exchange Service) is a set of networked information resources and services offered by ITU without any charge to ITU Members (Member States, Sector Members, Associates, and Academia) to support their participation in the activities of the Union.

An ITU user account is required to request TIES access that must subsequently be approved by the corresponding TIES Focal Point.

Missed the Webinar introducing the new system and features for Focal Points? You can view the presentation. The recording will be made available shortly.


More secure and controlled process. New Users who wish to associate their ITU User Account to an ITU-member organization will require the validation of the respective organization’s TIES Focal Point. The new platform allows TIES Focal Points to process new affiliation requests as well as to remove any existing affiliation within their organizations. This is a change from the current system where validation only takes place when requesting TIES access.

TIES Focal Points will continue approving/rejecting TIES access requests upon user’s requests. Additionally, it is now possible to:

    1. Assign/remove TIES access rights and
    2. Designate a new TIES Focal Point within the organization.

The ITU Focal Point of the organization will have the same access rights as the TIES Focal Point (so will be able to approve/reject affiliation and TIES access requests). However, the email notifications for new affiliations and TIES access requests will be sent only to the TIES Focal Point.

Existing accounts will be maintained. However, for security reasons, all users will be required to reset their password the first time they log in to the new platform.


User Guides



  1. Go to the user account login page
  2. Under the “Log in” button, you will see “No ITU Account yet? Click here to create one”
  3. Fill in all the required information and follow the instructions
  4. If you require any assistance or anything is not clear, please contact Service Desk

  1. Check that you properly typed uppercase/lowercase letters for the username/password
  2. Check that the password is correct. If you are not sure, click on “Forgot your password?”
  3. If the problem persists, please contact the Service Desk

If you have forgotten your password, click on “Forgot your password?”
If you have forgotten your username, please contact the Service Desk


TIES access is provided, on demand, to staff from ITU Members (Member StatesSector MembersAssociates, and Academia).  TIES provides personalized access to a number of services. TIES services are provided to support the participation of Members in the activities of the Union and include online collaboration tools, access to ITU meeting documents, automatic email notifications, etc.

You first need to have an ITU User account linked to a member organization.

1. Assuming you already have a user account linked to a member organization, log in
2. Select “Request TIES access” from the “My Requests” menu and Submit
3. The TIES Focal Point of your organization/company will receive an email for approval
4. Once the Focal Point has approved the request, the new TIES access is active
5. At any time you can see the status of your request under “My Requests”

If you have the TIES Settings menu option when you log in, then your TIES access is active.

Login to your account and “Request TIES access” under “My Requests”
Alternatively, contact your TIES Focal Point who can re-activate your access

ITU Focal Point & TIES Focal Point

ITU Focal Points are the main recipients of official ITU communications, including but not limited to Circular Letters and Invitations.

They are the main point of contact with the ITU: they are responsible for communicating all relevant official changes regarding their organization to the ITU so that records can be kept up-to-date.

ITU Focal Points are encouraged to assign a different person as TIES Focal Point to deal with Affiliation and TIES requests. In that instance, the ITU Focal Point of the organization will continue to have the same access rights as the TIES Focal Point (so will be able to approve/reject affiliation and TIES access requests). However, the email notifications for new affiliations and TIES access requests will only be sent to the TIES Focal Point.

In each organization/company there is a TIES Focal Point responsible for:
a) Approving/rejecting affiliation requests
b) Approving/rejecting requests for TIES Access
c) Maintaining the list of users affiliated to that organization

As an ITU Focal Point, you can only change the ITU Focal Point by contacting us at (for Member States) or (for all others).

A TIES Focal Point or ITU Focal Point, you can change the TIES Focal Point of your organization by logging in to your account and following these steps:

  1. Go to “Manage my users” in the top menu.
  2. Go to “Change TIES Focal Point” in the left-hand side menu.
  3. Locate the person you wish to assign as new TIES Focal Point, either by using the search function or scrolling through the list (please note the person must already have TIES access).
  4. Click on the “Set as TIES FP” button.

You will get a pop-up asking you to confirm and informing you that your rights as TIES Focal Point will be lost after the change.

For any questions you can always contact the Service Desk