Page 39 - Smart tourism: A path to more secure and resilient destinations

4�2�4�2�2 Main characteristics
• Through its integration with the sensors
deployed for spatial management and
mobile application traceability systems,
tourists are provided with real-time
information on the occupancy of each space.

• Based on historical data and reservation
analysis, it recommends visit projections with
different safety levels/scenarios depending
on the area, the attraction or PoIs.

• Depending on the location of the tourist, it can offer information and content about offers and
promotions, and places of interest that can have a positive impact on the tourist.

4.2.4.3 Safe and advanced tourist services

4�2�4�3�1 Description

Providing tourists with a virtual customer
service office with permanently updated
information on all the services of the
territory, and the possibility of managing
incidents and/or suggestions sent by
the same, with the aim of improving the
feeling of permanence, safety and comfort
at the destination.

4�2�4�3�2 Main characteristics
• This allows two-way communication with tourists as if they were citizens through mobile
applications, chatbots, totems and web portals.

• Enabling access to services specific to the territory/city such as transportation, safety, health
information, and de-escalation protocols.

• Real-time notification of any changes that might be of interest and might impact the tourist
experience such as capacity, flow of people, and changes in de-escalation scenarios.

• Continuous feedback of the interaction with the tourist, and information that allows the CRM
module to better segment the tourist.

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