Access to the use of the Internet and mobile telephony are the driving force for the economic and social advance of many countries, the development of electronic services and applications, and the constant evolution of digital technology with its applications in everyday activities such as education, health, economy, government, etc. This generates the need to create public policies and dynamic strategies, focused to guarantee the right of citizens to access and use these technologies. The digital revolution and the internet with the appearance of the Information Society have led governments around the world to formulate strategies, plans, policies or digital agendas aimed at strengthening the country's economic productivity and competitiveness, and thus, the expansion of total national GDP.
The affordability of internet service Mobile and Fixed present percentages that exceed the capacity to acquire mobile or fixed internet service in the case of quintile one and reduces the capacity of quintile two for acquiring other telecommunications services. This low penetration of mobile terminals is affected by tariffs and taxes that cause an increase in the final price of the devices, making them less affordable, and the existence of parallel markets.
Quintiles 1 and 2 present the highest percentage of Digital Illiteracy, which among other aspects can be due to the limitation of economic resources, social and cultural characteristics of this population, so policies should be oriented to meet the needs of this sector. It is observed that 50.5% of the population at the national level used the Internet during the year 2015. Although the gap between the urban and rural area has been reduced, there is still a marked difference. The urban area presents a figure of 58.5%, while in the rural area only 33.8% of people used the Internet during 2015. 11.47% of the population does not use the Internet because they do not know how to do it. The rural population reflects the greatest lack of knowledge in the use of this technological tool.
The internal gap of Internet access is about 3 times between the urban and rural areas. The values reflected are linked to the low percentage of households that have a computer, an essential tool for accessing the Internet; as well as the low penetration of the Internet service at the national level (34.65%). In addition, 63.73% of households do not have Internet access due to lack of economic resources. Taxation on computer equipment is affecting access to such devices. The National Electronic Government Plan and the Electronic Government Architecture promotes an open, efficient and efficient government that encourages development in different areas.
The government can promote the development aspects of the internet with the following strategies: increase of electronic services and information available through the internet, increase of quality and security of available services, education about the use and precautions that the citizen should take on the internet.