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Programme

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​ITU Workshop on Telecommunication Service Quality as an Enabler of the Digital Economy      
Singapore, 19-21 August 2019

Contact: tsbevents@itu.int

Day 1, Monday, 19 August 2019

08:30 - 09:30Registration
09:30 - 10:00 Wecome and Opening Remarks  
10:00 - 10:30 Keynote: ​The role of telecommunication service quality in the digital economy

The keynote session provides insights on the role of telecommunication service quality in a digital economy, citing case studies of countries across the globe on the approaches they have undertaken.
10:30 - 11:00​
Group Photo & Coffee Break
11:00 - 12:00 Panel Discussion

The panel discusses on how ICT sector contribute to economic growth; and the role of QoS and QoE in driving digital economies. The discussion will be presented through the lens of international organizations, industry and consulting firms.

Moderator: S. Ismail Shah, ITU Area Representative for Southeast Asia and other Member States in Asia and the Pacific [ Biography ]

Panelists:​
12:00 - 13:30 Lunch Break
Afternoon Theme: QoS and QoE in Mobile Networks​

​Moderators: Fiona Kamikazi, UCC, Uganda [ Biography ] and Malick Sylla (ARTP, Senegal) [ Biography​ ]
13:30 - 14:00 QoS measurements in mobile networks - Introduction of new Recommendation ITU-T E.806: Measurement campaigns, monitoring systems and sampling methodologies to monitor the QoS in mobile network

The session introduces a new ITU-T Recommendation on best practices in the measurement of mobile networks’ QoS. The Recommendation provides a high-level overview of measurement campaigns, monitoring systems, sampling methodologies and post-processing requirements. The new standard is available here.
14:00 - 15:30 QoS and QoE assessment and benchmarking for mobile networks

The session taps on the practical experience of stakeholders to share on their approach to quality assessment, what are some of their pitfalls and key takeaways.
15:30 - 16:00
Networking and Coffee Break
16:00 - 16:30​ ​Keynote: QoS and QoE and network performance considerations for 5G mobile networks

The keynote session focuses on the considerations of QoS, QoE and network performance in the 5G era, highlighting similarities and differences from its previous generations.
16:30 - 17:00​ Speech quality measurements – Introduction of revised Recommendation ITU-T P.863.1: Application guide for Recommendation P.863 (Perceptual objective listening quality prediction (POLQA))

The session introduces the latest Recommendation on the speech quality assessment of our current and future telephony systems, with emphasis on the algorithms of the assessment. The new standard is available here.
17:00 - 17:15​ Day 1 Conclusion​

The day concludes with a discussion on the key takeaways and suggestions for Study Group 12.

Day 2, Tuesday, 20 August 2019​

​Morning Theme: Crowdsourced data collection for the assessment of QoS and QoE

Moderator: Martin Adolph (ITU)
09:00 - 09:30 Keynote: Crowdsourced data collection for the assessment of QoS and QoE

The session introduces a new methodology for the assessment of network’s QoS and QoE, highlighting the strengths and weaknesses of crowdsourced data collection for the purpose of QoS and QoE assessment.
09:30 - 10:30 Case studies on crowdsourced data collection

The session taps on the practical experience of regulatory authorities and consulting firms on their use of crowdsourced data collection for the assessment of QoS and QoE.
10:30 - 11:00Networking & Coffee Break
11:00 - 12:00 Panel Discussion

Through the lens of the regulators, vendors and operators, the panel discussion provides an understanding of the benefits and challenges in the use of crowdsourced data for QoS and QoE assessment.

Moderator: Asit Kadyan, Advisor QoS, TRAI, India​

Panelists:
12:00 - 13:30Lunch Break
Afternoon t​heme: ​QoS and QoE trends for emerging services
13:30 - 15:00 QoS and QoE trends for emerging services (1)

The session explores trends in QoS and QoE assessment for emerging services, including video streaming, AR, VR from the perspectives of MNOs, app/ content developers, and vendors.
15:00 - 15:30 Networking & Coffee Break
15:30 - 16:30QoS and QoE trends for emerging services (2)

The session explores trends in QoS and QoE assessment for emerging services, including video streaming, AR, VR from the perspectives of MNOs, app/ content developers, and vendors.
16:30 - 17:00 Day 2 Conclusion

The day concludes with a discussion on the key takeaways and suggestions for Study Group 12.

Day 3, Wednesday, 21 August 2019

Morning Theme: Quality Regulatory Frameworks

Moderators: Stavroula Bouzouki (EETT, Greece) and Yvonne Umutoni (RURA, Rwanda)
09:00 - 09:30 Establishing quality regulatory frameworks - Introduction to draft Recommendation ITU-T E.805: Strategies to establish quality regulatory framework

The session introduces a draft Recommendation to provide guidance and reference for regulators to establish its regulatory frameworks for the purpose of QoS / QoE measurement and monitoring.
09:30 - 11:00 Quality regulatory frameworks in Asia Pacific and beyond

The session taps on the practical experience of regulators to share on their approach to quality regulatory frameworks.
11:00 - 11:30Networking & Coffee Break
11:30 - 12:30 Quality regulatory frameworks in Asia Pacific and beyond (contd.)

The session taps on the practical experience of regulators to share on their approach to quality regulatory frameworks.
12:30 - 14:00Lunch Break
Afternoon Theme: Way forward for telecommunication service quality​
14:00 - 15:00 Panel Discussion

The panel discussion will focus on key learnings and takeaways from the 3-day workshop.

Moderator: Martin Adolph (ITU)
15:00 - 15:15 Workshop Conclusions

The session concludes the workshop, with gathered feedbacks that can be incorporated into Study Group 12.
15:15 - 15:30 Closing Remarks

IMDA and ITU to conclude the workshop with closing remarks.​
​​15:30​Farewell Coffee​