•  ITU-T Overview; Hiroshi Ota, (ITU-T SG12 Advisor, ITU/TSB) [ Biography | Presentation ]
•  Overview of ITU-T SG12; Kwame Baah-Acheamfuor, (ITU-T SG12 Chairman) [ Biography | Presentation ]

Session 2:  Background of Quality of Service (QoS), Quality of Experience (QoE) and Performance in Telecommunication / Internet Broadband Networks.

Objectives: This session gives a background of Quality of Service, Quality of Experience and Performance in Telecommunication/Internet Broadband networks. Dissimilarities of the three terms (QoS, QoE and Performance) are highlighted.

Moderator: Hiroshi Ota, (ITU-T SG12 Advisor, ITU/TSB) [ Biography ]

Speakers:

• Quality of Service (QoS), Quality of Experience (QoE) and Performance; Joachim Pomy, (Opticom, Germany) [ Biography | Presentation ]
• QoS and QoE in LTE Mobile Networks; David FitzGerald, (Director, CTO Office, ASCOM, USA) [ Presentation]

Session 3:  Operational and Regulatory Aspects to Ensure the Quality of Service Provision in Telecommunication/ICT Market

Objectives: This session focuses on important operational and regulatory aspects in order to ensure the QoS provision in Telecom/ICT market.

Moderator: Yvonne Umutoni, (QSDG Chair and RURA, Rwanda) [ Biography ]

Speakers:

• Operational Aspects to Ensure the Quality of Service Provision in Telecommunication/ICT Market; Louisa Sosu, (Vice-Chair of QSDG and MTN, Ghana) [ Presentation ]
• Quality of Telecommunication Services – Brazilian Regulatory Framework; Tiago Sousa Prado, (ANATEL, Brazil) [ Presentation ]

Session 5:   QoS Measurement of Data Services in Mobile Networks (Case studies)
                
Objectives: This session is focussing more on case studies in Measuring of QoS of Data services in Mobile networks

Moderator: John Saidi Kimbe, (Manager of Technology and Policy SATA) [ Biography ]

Speakers:

• Linking the QoE and QoS for Data Services; Esa Vesterinen, (Vice President, Head of Sales and Marketing, Omnitele, Finland) [ Biography | Abstract | Presentation ]
• Data Testing Methodology and Analysis Guidelines for Mobile Networks- A Case-study of Ghana’s Regulator; Samuel Agyekum, (Officer, Quality of Service, NCA, Ghana) [ Biography | Abstract | Presentation ]

Session 6:  Methodologies and Tools for Auditing the Quality of Service of Internet Access and Mobile Networks (Case studies)

Objectives: This session focuses on methodologies and QoS monitoring tools required for measuring/monitoring the QoS/QoE of Internet access and Mobile networks.

Moderator: Luis Sousa Cardoso, (CEO, LSCTeam, Portugal)

Speakers:            

• Methodologies and Tools for Auditing the Quality of Service; Faisal Ghazaleh, (Technical Sales Director MEA, ASCOM, Dubai, UAE) [ Presentation ]
• Measuring and Ensuring QoS for Regualtors - Best Practices; Tahitii Obioha, (PNI, France) [ Biography | Presentation ]

Session 7: Measurement of Quality of Service of Value Added Services in Mobile Networks (Case studies)

Objectives: This session is focussing more on case studies in Measuring the QoS of Value Added services.

Moderator: Hiroshi Ota, (ITU-T SG12 Advisor, ITU/TSB) [ Biography ]

Speaker:

• Application and Segment Driven QoS measurements and Benchmarking; Esa Vesterinen, (Vice President, Head of Sales and Marketing, Omnitele, Finland) [ Biography | Abstract  | Presentation ]

Workshop Closing

Moderator: Hiroshi Ota, (ITU-T SG12 Advisor, ITU/TSB) [ Biography ]

Speaker:  

• Yvonne Umutoni, (QSDG Chair and RURA, Rwanda) [ Biography ]