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How do I (un)subscribe my TIES e-mail address to the anti-Spam system?

With your TIES account, login at and click on 'Edit My Account'. The Anti-Spam Service section is found at the bottom of the TIES account management page. By default, this service is enabled on your TIES profile.  

What is SPAM

Unsolicited commercial e-mail (UCE), more commonly known as "spam" is mail that appears in your electronic mailbox that you did not ask for. They are solicitations via e-mail to purchase products or services.

What is a daily mail refusal report?

It is a report listing all mails trapped by the Anti-Spam service. The report contains:

  • The server that trapped the Spam message
  • The queue id
  • Recipient address
  • Public database which identified the mail host as known to send Spam
  • Sender's address
  • The server which relayed the message

I would like to change my subscription and receive the daily mail refusal report on another e-mail address. 

The daily mail refusal report can be sent to your TIES e-mail address only. This cannot be changed. But you can forward your TIES mails to your other personal e-mail address. 

I asked to be 'removed' from a list which I did not subscribe to and I got another Spam mail from them.

There is no evidence of 'remove' requests being an effective way to stop receiving Spam mails. Many treat a 'remove' request as evidence that the address is 'live'; a 'remove' request to some bulk e-mailers will actually guarantee that they will send more to you.

How do the public databases identify the spamming servers?

The public databases contain IP addresses of the e-mail servers which are known to send Spam.

Is it possible to include the subject line in the records that are logged to the mail refusal record?

It is not possible since this information is not available at the time of refusal. The decision is made based only on the envelop and not the header of the mail which is not transferred at all from the remote site.

I received a Spam mail which seemed to originate from ITU. 

Some send junk e-mail or spam by setting the 'Reply To' field to point to an ITU account. We have limited control over something like this, but let it be known that we investigate all to evaluate whether it is true spam. 

What are these "headers" you keep talking about?

An e-mail message is divided into two parts, the headers and the body. The headers contain all the technical information, such as who the sender and recipient are, and what systems it has passed through. The body contains the actual message text. The headers and body are separated by a blank line. In some mail programs, the headers are shown separately.



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Updated : 2005-09-08