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Figure 31: Main enabling elements of Electronic Administration
Electronic
Office
Catalogue of
Procedures
Electronic
Electronic Identity and
Archive
Organiza- Citizen Authenticity
tion
Territory
Dossier Electronic
Electronic document
processing
6.3.4 Catalogue of Procedures
The Catalogue of Procedures includes the list, and the associated information, of the procedures
in which the administrative action of a city is specified.
The Catalogue has a double aspect:
• It is a tool for relations with citizens, by collecting all the information necessary for the relationship
between it and the municipal administration (when, how and where to carry out management
with the City Council).
• It is an internal management tool based on the management of electronic records of the city.
The Catalogue contains:
• Proceedings initiated at the request of a citizen, whose information can be consulted in the
Electronic Office.
• Ex officio and internal management procedures.
It is the responsibility of the services of a city to keep public and internal information of these
procedures fully updated.
90 Reference framework for integrated management of an SSC | June 2023
