Page 106 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 32: High-level components of a procedure catalogue solution

Integration Bus (ESB)

Procedures Catalog Electronic Office

Master Rate Catalogue Form
Maintenance Maintenance Queries Renderer

Form Rate Self-assessment Presentation
Generator Calculator and fee payment Engine

Document Manager

Setting up a procedure Documentation of a procedure

Procedure and case Form Documents provided Instances with
configuration template by the citizen data of the
Process
Form resources
library Self-assessment Signed payment
documents authorization

Petition signed by Instance signed by
the citizen organ seal

Document flow Document Retention and Format Security
management categorization disposition transformation and access
and indexing management control

6.3.4.1 Catalogue of procedures component

The catalogue of procedures is a basic service of electronic administration that supports the
municipal electronic headquarters and constitutes the source of information on the administrative
procedures initiated at the request or ex officio for all the systems of a city. The most significant
quality of this component is the possibility of completely carrying out the process from the definition
to the implementation of a new procedure without the need to carry out evolutionary maintenance
of the electronic headquarters.

92 Reference framework for integrated management of an SSC | June 2023