Page 109 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

6.3.4.2 Components in the citizen portal (electronic office)

Up to this point, the components and services that allow defining the administrative procedures
within the catalogue of procedures and sharing the information with the rest of the systems have
been described. This point describes the components that are integrated on the side of the client
system (portal or electronic headquarters) and that consume the services of the catalogue.

Catalogue queries

The client application consumes the data information services of the procedure and cases offered
by the catalogue. The information consumed can be descriptive for information of the interested
party (citizen, manager or public employee) or of an operational type, serving as input data for
the presentation engine.

Self-assessment and payment of fees

An essential component to allow the completion of any type of procedure is the module for
obtaining self-assessment and payment manager. The module executes a micro-tramitation flow
that involves obtaining a self-assessment reference and a printable document in case the payment
is to be made manually. Subsequently, the payment process is configured with the data entered
by the citizen in the case of telematic payment, the payment authorization document is signed by
means of a digital certificate and a document of justification of the payment is delivered where the
NRC of the transaction appears.

This module reports the result of the transaction to the presentation module and delivers the
documentation to be stored in the document manager.

Presentation Engine

This component constitutes the heart of the operation of the electronic headquarters of a city. It
must be responsible for orchestrating and managing the process of presentation of a procedure
by a citizen until the moment of delivery of the procedure is fully completed and signed by both
parties to the processing subsystem.

The following figure illustrates the statuses managed by the paperwork filing engine:

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