Page 107 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Figure 33: Catalogue of procedures

• Description of the procedure, related procedures, etc.
• Data that the citizen must provide, required documentation, etc.
Functional • Definition of the applicable fee.
specification

• Design of the layout of the instance and connection to web services
• Rate calculation logic.
Parametrization • Configuration of the procedure and its cases

• Configure publishing Websites.
• Set a start-up date.
Publication

The figure shows the process of starting up a new procedure in the electronic office, and, of course,
the first step is to collect the functional information on the procedure to be modelled. Some of this
information will be shown to the citizen in the form of descriptive literature, but another important
part in addition to being shown to the citizen will be used by the presentation engine to self-
configure and take the necessary actions.

The parameterization phase is the one that brings together the tasks of a more technical nature.
However, most operations can be performed by functional users without technical knowledge. It
must also be possible to calculate the fee if the procedure requires it, and it must be able to perform
simple calculations, as well as those that require evaluating various fields of the instance form and
carrying out checks by sections, dates or any other criterion.

The publication or execution of the procedure must be capable of being carried out immediately
or deferred, indicating the date of its publication. The document manager will be in charge of
releasing the publication of the procedure when the publication date is fulfilled. In the same way,
it is possible to configure cases so that a procedure can automatically activate the operation of
others. This functionality is especially useful in the event of a change in regulations that affects
certain procedures, for example, a change in the requirements for a large family that requires new
documentation.

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