Page 102 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

This implies that each city must have an identified address on the Internet (electronic headquarters)
where a citizen, using digital identification, can initiate any administrative procedure offered by
that city, in addition to being able to be represented or represent another citizen and access their
citizen folder where all the data, documents and status of all the electronic relations that said citizen
has with his city must be shown.

Offering these electronic services to citizens requires a complete electronic administration platform,
integrating business information systems to collect information and services. This integration should
be done in such a way as to ensure privacy and security, which can be achieved with the citizen
database and service-oriented architecture.

The following figure shows that administrative transformation requires addressing strategic,
organizational, technological, interoperability-security and citizen services aspects, as well as
specific indicators that allow the evolution of its achievement over the years to be verified.

Figure 30: Administrative transformation SSC

• Citizen Center Administrative Activity.
Citizen Services • Increase and Facilitate electronic relationships.
• Assisted, unified and multichannel care.
05
• Common Elements. General Access Point.
Interoperability and Security • Security Policy. Regulations and Procedures.
04 • Contingency Plan.

• Corporate Enabling Elements: headquarters-registration,
03 Technological Aspects Signature holders, governing bodies, archive.
• Service Oriented Architecture (SOA). Integration BUS.
• Controlled and transparent technological evolution.
02
• Update Administrative Procedures. New Model of Citizen
Organizational Aspects Attention. PAC Ordinance. Electronic Documents
01 Management Policy.

• National Master Plan for Electronic Administration.
Strategy • National Laws.
• Government Plan. Connectivity Plan.

88 Reference framework for integrated management of an SSC | June 2023