Page 101 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

o Ensures scalability and integration.

• Orchestration layer: Services that orchestrate several basic services that it invokes with calls
through the service bus allows deploying SOA services.

• Business Process Layer: Services that implement business processes using composite or basic
services that it invokes through the service bus.
• Business layer: Business applications (customers) that call the different services; basic, composite
and business processes; through calls to the service bus.

6.3.2 City Database

We shall identify those ICT elements that are nuclear to any city and that must be faced with
corporate will:

City Databases:

• Citizen database: The citizen is unique. A city should have a 360° view of all relationships
that such a citizen has with the city. Offering personalized electronic services requires that
any relationship of that citizen is inventoried and accessible by the same complying with all
the requirements of security and privacy. Therefore, it seems appropriate that this corporate
database contains basic information about the citizen such as first name and surname, address,
language, identification number, and a list of information systems on which you can consult and
initiate processes through the identification number.

• Territory Database: The administrative management of a city needs to be uniquely and
unequivocally identified by any municipal information system. Thus, to refer to a building or a
dwelling, an activity must be created and maintained by a unit with common criteria that ensure
the unity of the urban configuration of the city.
• Organization Database: The administrative units of the city, its political and civil servants, and its
workers must be managed centrally. And the administrative applications that require knowing
the administrative organization must have the ability to ask about it.

6.3.3 Electronic Administration Platform

In many countries, legislation is being developed that protects the right of citizens to interact with
the local administration by electronic means, with the ability to choose whether to relate in person
or electronically at any time in the life cycle of the administrative activity in question.

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