Page 108 - Reference framework for integrated management of an SSC - A U4SSC deliverable on city platforms

Master Maintenance

In the catalogue master maintenance module, the taxonomies with which the procedures are
categorized in the document manager are managed. This module must contain an engine for
synchronizing taxonomies with other systems in the city so that the procedures are classified
according to the relevant criteria for the areas or services involved in the processing.

Form Builder

This type of tool is required to design in a friendly way and with a high degree of flexibility in any
form for the collection of citizen data. This tool should meet the following functionalities:

• Wide variety of basic user controls (labels, text boxes, folding lists, single (radial) or multiple
(check) selection buttons, calendar, etc.
• Definition of blocks or sub-forms: possibility to define re-usable blocks facilitating the
construction and maintenance of the forms (for example, data of the interested party, vehicle
data)

• Multilanguage: Possibility to add multiple languages for a form.

• Rendering in edit or read-only mode.
• Assisted integration with data sources in web services or database.

• Compliance with W3C XForms standards.

Maintenance and fee calculator

The fee maintenance module is where the logic for calculating the fee for each procedure case
is defined. The user accesses the definition of each fee in a simple way from the name of the
procedure and case. It has an integrated environment for editing and testing the logic of fees.

The fee calculator is a particularly significant integration service (web service) that receives as a
parameter from the external system (the electronic office) the procedure and case code, as well as
the instance form with the data provided by the citizen and that will be used to calculate the rate.
The service checks that the procedure and case pair have a rate, and then extracts the data and
evaluates the calculation function by returning a numerical value to the external system.

Integration Services

The catalogue of procedures must offer the data to the rest of the systems through web services.
There is a wide catalogue of services to obtain the list of procedures, details of a procedure, list of
cases of a procedure, list of values of classification taxonomies, a calculation of the rate, and so on.

94 Reference framework for integrated management of an SSC | June 2023