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4 Solutions and use cases
This section distinguishes the following pillars on which the destinations build various technological
solutions to respond to the challenges they face in terms of:
• Tourism spatial management
• Promotion and tourist relations channels
• Local service supply and demand management
• Tourism intelligence
The following is a description of each of these four blocks of general solutions, grounding them
in technological use cases that make use of technological components to respond to the specific
needs of the destinations in each of the pillars mentioned above:
Figure 8: Solutions and Use cases (1)
Figure 9: Solutions and Use cases (2)
Smart tourism: A path to more secure and resilient destinations 21
