Page 41 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

Location Log Sheet
(Date/Time)
Sheet
Team ID started Point in time when the sheet is started to be used
Sheet
Team Leader completed Point in time when the sheet is full/completed
Sheet
Location name photographed After completion, the sheet shall be photographed and the photo
uploaded (e-mailed) to a given location
Sheet Photo
Date uploaded Checked after the sheet has been successfully e-mailed

INITIAL CHECK OF CONDITIONS AND MEASUREMENT SET-UP // After entering the location

Low Capability 1 Low Capability 2 Full Capability 1 Full Capability 2 Observer Phone
Phone ID
Time: (24h format)
Operator
RF level
Battery level
Charger connected?
Date/time correct
Network mode 2G only 2G only LTE/3G/2G auto connect LTE/3G/2G auto connect LTE/3G/2G auto connect
Mobile data disabled disabled enabled enabled enabled

REGULAR CHECKS // Remark: Regular checks should be scheduled approx. every 2 hours

Low Capability 1 Low Capability 2 Full Capability 1 Full Capability 2 Observer Phone
Phone ID
Time: (24h format)
RF level
(no network=0)
Battery level
Date/time correct
Network mode 2G only 2G only LTE/3G/2G auto connect LTE/3G/2G auto connect LTE/3G/2G auto connect
Mobile data disabled disabled enabled enabled enabled
Time:
RF level
(no network=0)
Battery level
Date/time correct
Network mode 2G only 2G only LTE/3G/2G auto connect LTE/3G/2G auto connect LTE/3G/2G auto connect
Mobile data disabled disabled enabled enabled enabled

FINAL CHECK OF CONDITIONS AND MEASUREMENT SET-UP // Before leaving the location
Low Capability 1 Low Capability 2 Full Capability 1 Full Capability 2 Observer Phone
Phone ID
Time: (24h format)
RF level
(no network=0)
Battery level
Date/time correct
Network mode 2G only 2G only LTE/3G/2G auto connect LTE/3G/2G auto connect LTE/3G/2G auto connect
Mobile data disabled disabled enabled enabled enabled
SMS Backup executed

LID2575 Campaign Forms R02-V02.pdf
Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services • 39