Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services

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About

Author:
International Telecommunication Union
Address:
Place des Nations, 1211 Geneva 20, Switzerland

Table Of Contents

About this report

Contents

Executive Summary

1 ABBREVIATIONS AND ACRONYMS

Methodology for measurement of QoS KPIs for DFS

2 INTRODUCTION

3 TEST SCENARIO UNDER CONSIDERATION

4 TRANSACTION MODEL

5 END TO END DFS KPIS

6 ACQUISITION OF DATA ON DFS TRANSACTIONS

7 SPECIAL CONSIDERATIONS FOR MANUALLY OPERATED TESTING AND TIME-TAKING

8 MEASUREMENTS IN THE BACKGROUND

9 DATA VALIDATION AND PROCESSING

10 LESSONS LEARNED

11 CONCLUSIONS AND WAY FORWARD

A.1 DETERMINE TIME-OUTS

B.2 AT EACH NEW TESTING LOCATION B.3 DAILY, AFTER COMPLETION OF TESTS

B.1 DAILY, PRIOR TO BEGINNING OF TESTS

C.1 GENERAL

C.3 SETUP FOR MOMO ACCOUNT

C.2 BASIC DEVICE SET-UP

C.4 SMS BACKUP & RESTORE APP

C.5 DFS OBSERVER APP

C.6 ADDITIONAL SOFTWARE

D.1 OVERVIEW

D.2 TERMINOLOGY

D.3 EXPRESSIONS

D.4 UNDERSTANDING OF KPI

D.5 SPECIFIC PROBLEMS OF DFS TRANSACTIONS

E.1 NAMING

E.3 NOTIFICATION SMS

E.2 TEAM/DEVICE ASSIGNMENT LIST

II.1 DATA COLLECTION METHOD

II.2 EVENT DEFINITION

II.3 MAPPING OF ACQUIRED DATA TO FORMAL TRIGGER POINTS

II.4 BACKGROUND TESTING OF THE TRANSPORT NETWORK

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