Methodology for measurement of Quality of Service (QoS) Key Performance Performance Indicators (KPIs) for Digital Financial Services
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Table Of Contents
About this report
Contents
Executive Summary
1 ABBREVIATIONS AND ACRONYMS
Methodology for measurement of QoS KPIs for DFS
2 INTRODUCTION
3 TEST SCENARIO UNDER CONSIDERATION
4 TRANSACTION MODEL
5 END TO END DFS KPIS
6 ACQUISITION OF DATA ON DFS TRANSACTIONS
7 SPECIAL CONSIDERATIONS FOR MANUALLY OPERATED TESTING AND TIME-TAKING
8 MEASUREMENTS IN THE BACKGROUND
9 DATA VALIDATION AND PROCESSING
10 LESSONS LEARNED
11 CONCLUSIONS AND WAY FORWARD
A.1 DETERMINE TIME-OUTS
B.2 AT EACH NEW TESTING LOCATION B.3 DAILY, AFTER COMPLETION OF TESTS
B.1 DAILY, PRIOR TO BEGINNING OF TESTS
C.1 GENERAL
C.3 SETUP FOR MOMO ACCOUNT
C.2 BASIC DEVICE SET-UP
C.4 SMS BACKUP & RESTORE APP
C.5 DFS OBSERVER APP
C.6 ADDITIONAL SOFTWARE
D.1 OVERVIEW
D.2 TERMINOLOGY
D.3 EXPRESSIONS
D.4 UNDERSTANDING OF KPI
D.5 SPECIFIC PROBLEMS OF DFS TRANSACTIONS
E.1 NAMING
E.3 NOTIFICATION SMS
E.2 TEAM/DEVICE ASSIGNMENT LIST
II.1 DATA COLLECTION METHOD
II.2 EVENT DEFINITION
II.3 MAPPING OF ACQUIRED DATA TO FORMAL TRIGGER POINTS
II.4 BACKGROUND TESTING OF THE TRANSPORT NETWORK
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