Page 44 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
P. 44
APPENDIX II
Description of the Ghana pilot campaign
II.1 DATA COLLECTION METHOD The decision about the time-out condition needs ac-
tually to be made by a member of the observer team.
For the Ghana pilot project, full manual acquisition of This requires special element in the toolset used, e.g. an
data, i.e. method a) as defined in clause 6.2, has been alarm timer started with T1.
selected, as it is the most generic one.
■ NOTE: It is assumed that T6 and T7 can also be de-
rived from captured SMS on respective phones later.
II.2 EVENT DEFINITION
It is however desirable to record these events in the
Events have to be recorded with their respective time- data logs too.
stamps. Manual recording of those events requires a
certain amount of time. This should not delay the DFS Figure II-1 (based on Figure 4-2) shows the event flow
process under test. This sets practical limits to the gran- with the recording points T1 to T7 for manual time mea-
ularity or number of events per DFS use case. Therefore, surement. Events which belong to the positive result
the extent of data will be limited to the set of practical case are shown with green background color; negative
KPI as defined in clause 7. events (indicating failure or time-out) have red back-
ground color.
FIGURE II-1: DFS event flow with recording points for manual time measurement
A Party Service B Party
T1 Initiate service
Enter recipient ID
Enter recipient ID
Send recipient ID
Request amount
Enter amount
Send amount
Request reference
Enter reference
Send reference SET-UP
Request confirmation
Ask confirmation
Send confirmation
Request authentication (PIN)
Enter authentication
T2
Send authentication
Process transaction
USAGE
T4 Send TA completion info
T3 Show TA completion
T5 Send summary (A side)
T6
Show summary (A side)
Send summary (B side)
T7 Show summary (B side)
42 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services
