Page 38 - Methodology for measurement of Quality of Service (QoS) Key Performance Performance
Indicators (KPIs) for Digital Financial Services
P. 38
MTDR Rate/ Probability Money Transfer Duplication Rate
MTLR Rate/ Probability Money Transfer Loss Rate
MTAST Time Money Transfer Account Stabilization Time
MTASSR Rate/ Probability Money Transfer Account Stabilization Success Rate
MTFTRR Rate/ Probability Money Transfer Failed Transaction Resolution Rate Start
MTFNR Rate/ Probability Money Transfer False Negative Rate
MTFPR Rate/ Probability Money Transfer False Positive Rate Start
MTCT Time Money Transfer completion time Start X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3) X (3)
MTCR Rate/ Probability Money Transfer completion rate enter start USSD Start Prompt to select TA X (2) enter 1 to select “Transfer Money” X (2) Prompt to select X (2) enter 1 to select “to Mobile Money user” X (2) Prompt to select category of recipient X (2) enter 1 to select “to X (2) Prompt to select X (2) Enter B number X (2) Prompt to select recipient ID again X (2) Enter B number again and continue
TABLE E-3: KPI/Trigger point reference Start DFS app DFS_P2P_ command AA_100 Prompt to select DFS_P2P_ type TA type AE_104 Select: Transfer DFS_P2P_ AA_108 Prompt to select DFS_P2P_ recipient type recipient type AE_112 Select: To mobile DFS_P2P_ user AA_116 0 DFS_P2P_ AE_120 0 DFS_P2P_ subscriber” AA_124 Prompt to select DFS_P2P_ recipient ID recipient ID AE_128 Enter B number DFS_P2P_ and continue and continue AA_132 P
36 • Methodology for measurement of Quality of Service (QoS) Key Performance Indicators (KPIs) for Digital Financial Services
